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Helping those in conflict and crisis since 1970
Community Resource Advisor – Part-Time
Location
Ohio
Posted
29 days ago
Salary
$16 / hour
Seniority
Senior
Job Description
Community Resource Advisor – Part-Time
Gryphon Place
• Provides information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week. • Interviews clients and conducts a thorough assessment of their needs. • Identifies appropriate resources. • Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client. • Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources. • Conducts follow-up to ensure that the inquirer’s needs have been met. • Uses crisis management techniques in accordance with agency procedures. • Maintains complete and accurate documentation. • Responsible for staying current with all ongoing training requirements for both services. • Assists with community outreach activities as assigned by the management team. • Actively involved with agency programs and events. • Supports operations during times of disaster as defined by agency policy. • Maintains up-to-date knowledge of agency processes and policies & procedures. • Performs all other duties as assigned.
Job Requirements
- High school diploma and experience with human services preferred.
- Successful completion of 40-hour classroom training required (provided by Gryphon Place).
- This position requires at least one weekend day, per week.
- Must have evening availability.
- Well-developed interpersonal skills.
- Excellent computer skills.
- Demonstrated crisis intervention skills.
- Versed in substance abuse issues and mental health issues.
- Clear and effective communication and accurate assessment of inquirer’s needs.
- Ability to function as a team member in an experiential learning setting.
- Ability to effectively problem solve and resolve conflict.
- Ability to work independently with minimal supervision.
- Ability to maintain professional expectations and assist individuals with diverse backgrounds.
- Knowledgeable of program procedures and contact centers informational system.
- Must have reliable, secure internet service along with cellular phone.
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