• Account-manage a select portfolio of Motorsport customers within your territory, building strong relationships with key stakeholders. • Organize proactive customer service initiatives including event follow-up calls, visits, emails and communication central to creating a great customer experience. • Regularly attend racing events in order to establish customer relationships and build knowledge of the uses and potential developments for our products in the field. • Drive new business success & contract extensions through proactive activities, including engaging regularly with users and performing on-site and virtual product reviews and demonstrations. • Provide technical and operational support to Motorsport clients through phone, email or live chat. • Provide assistance and all necessary coordination in the installation of client computer software products, and the resolution of client technical problems. • Provide advanced technical and product training to customers and other Catapult Employees. • Retain ownership of problems until fully resolved to ensure a high level of user satisfaction. However, also know when to escalate problems that require engineering support. • Create support content, product documentation and user guidance. • Help validate new software features, and support clients with their introduction. • Work collaboratively with other members of the global customer success, support and engineering teams. • Establish clear reproducible cases for engineering escalations and identify valid workarounds. • Ensure bug resolutions are released to all affected customers. • Provide product feedback and contribute to innovation.

Role Description We are recruiting for this role on behalf of two of the clients we represent. Our clients include fast-growing loyalty tech businesses, retailers, local shops, and e-commerce brands that need reward programs to drive repeat sales and increase long-term employee productivity and value. This is a practical, hands-on role that gives you real experience in loyalty and rewards. You will need to enrol in the Certified Loyalty and Reward Specialist Course as part of the role requirements. Upon completion, you’ll receive a recognised certificate, qualifications, and practical skills you can use immediately. Train online at your own pace and take a clear step toward landing this role. If you’re ambitious, tech-curious, and customer-focused, this opportunity is an ideal launchpad into a growing and rewarding career. There is an opportunity for contract employment after successful completion (our placement conversion rate is about 70%). Our candidates usually earn £30,000–£43,000 per annum pro rata. This is an option to invest in upskilling by taking the course to become a Certified Loyalty & Reward Specialist. Key Responsibilities - Complete the Certified Loyalty and Reward Specialist Course and apply your learning to live client projects. - Assist in designing loyalty and rewards structures, tiers, and incentives for multiple clients. - Help build customer journeys, email flows, and in-app messages to increase engagement and retention. - Monitor campaign performance and produce clear reports with actionable recommendations. - Support onboarding and training of client staff on rewards mechanics and redemption processes. - Participate in client calls and present insights to internal stakeholders. Qualifications - Strong interest in marketing, customer experience, or data-driven growth. - Clear communicator — written and verbal — with a customer-first mindset. - Comfortable learning technical platforms and creating straightforward process documentation. - Good numeracy and basic data-analysis skills. Desirable - Some exposure to CRM tools (e.g., Mailchimp, Klaviyo), loyalty platforms, or e-commerce systems. - Background in retail, hospitality, or customer service. - Basic understanding of A/B testing and campaign optimisation. - Experience using the PointsBank™ Club Mobile Digital Solution. Benefits - Paid placement and a certificate upon completion of the Certified Loyalty and Reward Specialist Course. - Real-world experience working on live loyalty programmes for brands of different sizes. - Mentoring from senior loyalty managers and structured on-the-job training. - Opportunity for contract employment after successful completion (our placement conversion rate is about 70%). - Guaranteed approval as a PointsBank™ Club Registered Affiliate upon course completion. - Once you've completed the course and become qualified, you will be able to implement: - Effective digital loyalty and reward campaigns for customers. - Effective digital loyalty and reward campaigns for employees. - Time-sensitive promotional campaigns. - Automated marketing and communication sequences. - Engaging campaign strategies. How to Apply Please submit your CV and a brief cover note that provides a bit about yourself and explains why you believe you’re the right fit. We’re not new to this. SMG Group has over 15 years of experience and has placed more than 3,000 people into new roles. We don’t believe in empty promises: complete our course, follow the process, and we’ll help you land the job. If you’re motivated, curious, and excited about technology, we’ll help you turn that into a career you can be proud of. Apply now, and one of our expert team members will guide you through the next steps. Testimonial "Such a great opportunity. I went from a complete beginner to a qualified specialist in less than three months. Best decision I ever made." – Jamie W., now working as a Loyalty Campaigns Manager in London

• The Customer Success Manager plays a pivotal role in delivering a high-quality and consistent post-sale experience to Prosci clients. • This position is responsible for client onboarding, customer coordination, relationship management, and supporting the adoption of change management services and products related to Prosci’s license and membership offerings. • The specialist collaborates closely with internal teams to ensure clients achieve their objectives. • Client Engagement and Relationship Management: Serve as a primary point of contact post-sale for license and membership clients. Set clear expectations around timelines, roles, and next steps while maintaining positive, professional client relationships. • Conduct regular check-ins and support business reviews to understand client goals, progress, and satisfaction, escalating risks or opportunities as needed. • Leverage best company best practices to retain and renew Membership and Licensed software. • Proactive Client Support and Advocacy: Act as a trusted partner to clients by providing guidance, responding to questions, and proactively identifying potential needs or concerns. • Support the implementation of Prosci’s solutions by guiding clients through setup activities and early adoption milestones. • Maintain accurate and up-to-date records of client interactions, engagement levels, and satisfaction in CRM systems.

• Own the customer journey end to end, from implementation and onboarding through long-term adoption, customer health, and value realization. • Partner with Ashby’s customers, helping them get up and running quickly while also building deep, ongoing strategic relationships. • Develop strong product and domain expertise to help customers apply Ashby within their hiring workflows and achieve hiring excellence. • Collaborate closely with internal teams and act as a proactive owner of customer health, risk, and value realization. • Ensure expedited time to value and a smooth transition into steady-state customer success. • Advise customers on best practices to ensure they get maximum value from Ashby. • Identify and improve internal processes, implementation approaches, and customer playbooks based on data and customer insights.