Catapult

• Account-manage a select portfolio of Motorsport customers within your territory, building strong relationships with key stakeholders. • Organize proactive customer service initiatives including event follow-up calls, visits, emails and communication central to creating a great customer experience. • Regularly attend racing events in order to establish customer relationships and build knowledge of the uses and potential developments for our products in the field. • Drive new business success & contract extensions through proactive activities, including engaging regularly with users and performing on-site and virtual product reviews and demonstrations. • Provide technical and operational support to Motorsport clients through phone, email or live chat. • Provide assistance and all necessary coordination in the installation of client computer software products, and the resolution of client technical problems. • Provide advanced technical and product training to customers and other Catapult Employees. • Retain ownership of problems until fully resolved to ensure a high level of user satisfaction. However, also know when to escalate problems that require engineering support. • Create support content, product documentation and user guidance. • Help validate new software features, and support clients with their introduction. • Work collaboratively with other members of the global customer success, support and engineering teams. • Establish clear reproducible cases for engineering escalations and identify valid workarounds. • Ensure bug resolutions are released to all affected customers. • Provide product feedback and contribute to innovation.

• Account manage a select portfolio of teams within your dedicated territory • Educate customers on best practice when utilizing Catapult technology and value proposition • Drive new business success & contract extensions through various activities, including performing on-site and virtual product demonstrations. This includes cross selling and upselling across the product platform • On-going remote support to our growing customer base on Catapult’s entire range of athlete monitoring hardware and software solutions • Customer service initiatives, follow-up calls, visits, emails and communication central to creating a great customer experience • Maintaining Client Health through active account management • Product feedback and innovation internally • Provide evidence based, scientific materials for marketing, internal and external purpose • Maintain a large database of information • Aid in the data analysis of our elite teams where required • General representation of Catapult at domestic and international conferences where required • Research and development of Catapult’s product stack

• Provide technical support assistance to clients through phone, email or live chat conversation. • Provide assistance and all necessary coordination in the installation of client computer software products, the modification, and repair of hardware and the resolution of client technical problems. • Deliver remote on-boarding to new users as required • Retain ownership of problems through to resolution to ensure a high level of user satisfaction. • Knowing when to escalate problems to the Senior Product Support Technicians • Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained. • Create support content for the online help center, as required • Help validate new software features, including getting hands-on with the technology out in the field. • Help validate and update support processes. • Work collaboratively with other members of the global support team and engineering department , including testing, staging & servicing of devices when required. • Attend onsite client visits and special events as and when required. • Work on-call over weekends as required

• Responsible for design, installation, and support of LPS & video capture systems • Work collaboratively with commercial team to design solutions and win new business • Ensure systems operate within outlined service level agreements • Assist with product validations and regional QA • Monitoring, maintenance, and updating of existing system infrastructure • Project Management to manage multiple projects concurrently • Build and maintain strong working relationships with customers and partners • Generate design, contractor scope of work and 'as built' documentation • Quick resolution of issues via effective troubleshooting • Training of internal and external stakeholders • Providing technical pre sales support to Sales staff