Role Description We’re hiring a Technical Engagement Manager to own the post‑sale customer journey and ensure customers achieve meaningful business outcomes with Nanonets. This role sits at the intersection of customers, product, and engineering — blending stakeholder management, light technical fluency, and project leadership. This is not a pure Customer Success or Account Management role — this position requires hands-on delivery ownership and technical fluency. You will be the primary point of contact for customers after implementation, responsible for driving adoption, managing expectations, and representing the customer’s voice internally. Roles and Responsibilities - Customer Engagement & Ownership - Own customer relationships post‑implementation and serve as the single point of contact for ongoing engagement. - Build trusted relationships with customer stakeholders across technical and non‑technical teams. - Proactively manage customer expectations, risks, and escalations to ensure long‑term satisfaction and retention. - Project & Delivery Management - Translate customer requirements into clear documentation (PRDs, workflows, success criteria) for internal teams. - Partner closely with Product, Engineering, and Solutions teams to scope work, prioritize requests, and deliver against timelines. - Maintain and prioritize backlogs across multiple customer accounts. - Plan and communicate project timelines using structured documentation (project plans, trackers, presentations). - Ensure end‑to‑end testing and validation of workflows before customer release. - Customer Advocacy & Product Feedback - Act as the voice of the customer internally, clearly surfacing feedback, enhancement requests, and recurring themes. - Identify opportunities to improve product adoption, workflow efficiency, and customer outcomes. - Support renewals and expansions by demonstrating value realization and impact. Qualifications - 3+ years of experience in stakeholder‑facing roles such as Technical Engagement Manager, Implementation Manager, Technical Account Manager, Solutions Consultant, or Customer Delivery Manager. - Bachelor’s degree in Computer Science, Engineering, or a related technical field OR prior experience working as a software engineer or in a technical development role. - Demonstrated experience leading end-to-end SaaS implementations in partnership with engineering teams. - Strong technical fluency — comfortable discussing APIs, integrations, data workflows, and system constraints (no coding required). - Experience translating business requirements into structured technical documentation (PRDs, specs, workflows). - Proven ability to manage multiple complex customer implementations simultaneously. - Strong stakeholder management skills with both technical and non-technical audiences. Requirements - Experience in AI/ML, workflow automation, document processing, or enterprise SaaS. - Experience working with enterprise or mid-market customers in production environments. - Prior experience balancing customer demands with product roadmap constraints. - Bilingual French-English speaker. Benefits - This is a remote role. - Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. - The base salary range is $100,000 - 140,000 euros per year.

Role Description The BAS / Controls Project Manager is responsible for supporting all aspects of the project. This person will work as part of the project team and interact closely with the owner, designers, contractors, subcontractors, and other trades on projects in commercial and mission-critical environments. The role may assist with the permitting process, evaluating bid proposals, developing construction master plans and schedules, performing site inspections, facilitating communication, and ensuring compliance with owner’s requirements, applicable laws, and specifications. The BAS / Controls Project Manager will receive limited direction on day-to-day work and general instruction on new projects or assignments. Will assist project leadership on projects of routine scope. Will work independently or under limited supervision. The BAS / Controls Project Manager will communicate and operate in line with organizational and client goals and values, as well as departmental objectives. Qualifications - Knowledge of project management software including MS Project and Procore - Knowledge of open-source protocols (BACnet, Modbus, and SNMP) - Skilled at using MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams) - Exceptional organizational skills for file management - Skilled in completing assignments accurately and with attention to detail - Ability to leverage AI and emerging technologies to streamline workflows - Ability to work successfully in a remote environment through effective communication - Ability to follow company and site safety requirements - Ability to analyze and prepare documents, reports, and correspondence - Ability to communicate effectively in both oral and written form - Ability to work successfully as a member of a team and independently - Ability to work under pressure and meet close deadlines - Ability to effectively plan and delegate the work of others - Organizational skills, with the ability to manage multiple tasks simultaneously Requirements - B.A. / B.S. degree, or equivalent in-field construction experience - OR Two years of additional experience in related field in lieu of degree - Minimum of five years of experience in building automation systems / controls with at least two of those in a project management role Benefits - Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option) - Dental and vision plans - Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26 - 401k with company match and self-directed brokerage account option - PTO including additional paid time off during the last week of the year - Company paid life insurance coverage for employees and their eligible dependents - Short and long-term disability, AD&D coverage - Professional development opportunities, tuition reimbursement and professional licensing assistance - Paid parental leave after one year of employment

Overview Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started. Smartling is seeking a Customer Success Manager for a remote, work from home position, located anywhere in Ireland. As a Customer Success Manager at Smartling, your goal will be to ensure positive customer health and retention. You will be responsible for ensuring that your customers rapidly adopt and deeply leverage the Smartling solution, and meet their business goals while doing so, from on-boarding and throughout the customer lifecycle. You will partner closely with other Smartling teams such as Sales, Marketing, Professional Services, and Product to ensure customers achieve their objectives and realize significant value from using our platform. We are a fast-moving company looking for energetic candidates to grow and develop alongside us. You Will Customer Communication and Education: - Develop communication cadence with your customers on product and industry updates that impact your customers’ global content activities and objectives - Assess customer requirements, resolving problems, anticipating future needs, and generally serving as the customer’s voice within Smartling - Oversee the customer’s implementation of localization best practices to ensure you help the customer drive incremental value and return investment Customer Retention and Growth: - Develop and implement an effective account planning strategy for your book of business to ensure retention, product adoption and growth through collaboration with other team members - Establish trusted advisor relationships with all major stakeholders within your assigned book of business, such that all activities are closely aligned with the customer’s business strategy, allowing the full potential of their Smartling solution to be realized - Manage the renewal process for a portion of your book of business, and have a clear focus helping your customer's expand their customer's use cases with Smartling Demonstrating Value: - Lead business review meetings to continuously articulate the value of Smarting and customer’s performance against goals, to encourage adoption and expansion across the customer’s organization - Facilitate business process optimization workshops and enjoy participation in Smartling events for customer marketing activities You Have - Minimum 3 years of experience in a B2B customer success/client services/account management role - Detail-oriented with proven ability to manage multiple customer relationships with many internal and external stakeholders, project manage, set priorities and stay organized - Experience managing contract renewals and up-sells - Experience working in a role that required you to stay calm in the face of technical and/or customer challenges - Proven ability to network and manage relationships across many different functions within a global customer organization - An aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability - Business acumen and experience leading and preparing customer presentations/meetings, including working with and manipulating data for value-driven presentations - Bachelor’s degree - A home office setup conducive for working remotely, and the ability to work effectively as a remote team member* Preferred but not required - Experience with translation, localization, and internationalization processes - Knowledge of the SaaS business model and experience supporting SaaS solutions for midmarket and enterprise business customers - An understanding of modern software development processes like continuous delivery You Are - Results-focused. Center on professional and personal growth - Enthusiastic. A fun and energetic co-worker - A Leader. Proactive and will use excellent judgment when dealing with issues - Customer-focused. Passionate for client success at all times - Detail-oriented. Supremely well organized with attention to detail - A Team Player. Ability to work effectively and cross-functionally within all levels of management, both internally and externally You Will Enjoy - Freedom 🏡 - we are remote-first - Growth - an opportunity to learn and advance your career - Wealth 💰 - we offer a competitive salary - Wellness - company-sponsored Health insurance plan & pension plan with company matching - Balance - flexible PTO + bank holidays; generous parental leave - Culture 🤝 - an energetic, value-driven, and fun culture and team spirit - Bonus - employee referral programs and apple equipment Smartling is proud to be an equal opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences. *To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background.

• Team Lead, mentor, and inspire the ePMO team to deliver high-quality deliverables that drive measurable business value; setting clear expectations, building confidence, and creating momentum. • Establish a culture of ownership, urgency, innovation, and continuous improvement across teams. • Ensure effective resource planning and allocation across the portfolio, balancing demand, transformation priorities, and PMO capacity. • Own the portfolio including intake and prioritization process in partnership with business and technology leaders, leading the project team to overcome blockers and solicit updates, ensuring alignment to strategy, capacity, and outcomes. • Anticipate risks and issues early; remove blockers, drive timely decisions, and escalate decisively to maintain momentum and stakeholder confidence. • Serve as a strategic partner to leaders to surface high-impact initiatives, define success metrics, and translate business needs into deliverable plans. • Run delivery governance (status, risks, decisions, dependencies) and ensure transparent reporting on progress, scope, schedule, budget, and outcomes. • Develop and maintain PMO dashboards, metrics, and reporting that provide clear visibility into delivery health, benefits realization, and organizational impact. • Promote collaboration and alignment across departments, while constructively challenging misalignment or indecision that puts delivery at risk. • Proactively identify opportunities to modernize processes, introduce automation, and improve operational efficiency; translate ideas into executable roadmaps. • Drive cross-functional teams to deliver projects successfully across all phases; from ideation and planning through implementation, adoption, and optimization. • Develop, implement, and continuously improve project management standards, methodologies, and tools that balance governance with agility. • Communicate with clarity and executive presence with stakeholders at all levels, including senior leadership; influence without authority when needed. • Ensure compliance with organizational policies, procedures, and applicable regulations. • Other duties as assigned.