Overview Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started. Smartling is seeking a Customer Success Manager for a remote, work from home position, located anywhere in Ireland. As a Customer Success Manager at Smartling, your goal will be to ensure positive customer health and retention. You will be responsible for ensuring that your customers rapidly adopt and deeply leverage the Smartling solution, and meet their business goals while doing so, from on-boarding and throughout the customer lifecycle. You will partner closely with other Smartling teams such as Sales, Marketing, Professional Services, and Product to ensure customers achieve their objectives and realize significant value from using our platform. We are a fast-moving company looking for energetic candidates to grow and develop alongside us. You Will Customer Communication and Education: - Develop communication cadence with your customers on product and industry updates that impact your customers’ global content activities and objectives - Assess customer requirements, resolving problems, anticipating future needs, and generally serving as the customer’s voice within Smartling - Oversee the customer’s implementation of localization best practices to ensure you help the customer drive incremental value and return investment Customer Retention and Growth: - Develop and implement an effective account planning strategy for your book of business to ensure retention, product adoption and growth through collaboration with other team members - Establish trusted advisor relationships with all major stakeholders within your assigned book of business, such that all activities are closely aligned with the customer’s business strategy, allowing the full potential of their Smartling solution to be realized - Manage the renewal process for a portion of your book of business, and have a clear focus helping your customer's expand their customer's use cases with Smartling Demonstrating Value: - Lead business review meetings to continuously articulate the value of Smarting and customer’s performance against goals, to encourage adoption and expansion across the customer’s organization - Facilitate business process optimization workshops and enjoy participation in Smartling events for customer marketing activities You Have - Minimum 3 years of experience in a B2B customer success/client services/account management role - Detail-oriented with proven ability to manage multiple customer relationships with many internal and external stakeholders, project manage, set priorities and stay organized - Experience managing contract renewals and up-sells - Experience working in a role that required you to stay calm in the face of technical and/or customer challenges - Proven ability to network and manage relationships across many different functions within a global customer organization - An aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability - Business acumen and experience leading and preparing customer presentations/meetings, including working with and manipulating data for value-driven presentations - Bachelor’s degree - A home office setup conducive for working remotely, and the ability to work effectively as a remote team member* Preferred but not required - Experience with translation, localization, and internationalization processes - Knowledge of the SaaS business model and experience supporting SaaS solutions for midmarket and enterprise business customers - An understanding of modern software development processes like continuous delivery You Are - Results-focused. Center on professional and personal growth - Enthusiastic. A fun and energetic co-worker - A Leader. Proactive and will use excellent judgment when dealing with issues - Customer-focused. Passionate for client success at all times - Detail-oriented. Supremely well organized with attention to detail - A Team Player. Ability to work effectively and cross-functionally within all levels of management, both internally and externally You Will Enjoy - Freedom 🏡 - we are remote-first - Growth - an opportunity to learn and advance your career - Wealth 💰 - we offer a competitive salary - Wellness - company-sponsored Health insurance plan & pension plan with company matching - Balance - flexible PTO + bank holidays; generous parental leave - Culture 🤝 - an energetic, value-driven, and fun culture and team spirit - Bonus - employee referral programs and apple equipment Smartling is proud to be an equal opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences. *To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background.

• Team Lead, mentor, and inspire the ePMO team to deliver high-quality deliverables that drive measurable business value; setting clear expectations, building confidence, and creating momentum. • Establish a culture of ownership, urgency, innovation, and continuous improvement across teams. • Ensure effective resource planning and allocation across the portfolio, balancing demand, transformation priorities, and PMO capacity. • Own the portfolio including intake and prioritization process in partnership with business and technology leaders, leading the project team to overcome blockers and solicit updates, ensuring alignment to strategy, capacity, and outcomes. • Anticipate risks and issues early; remove blockers, drive timely decisions, and escalate decisively to maintain momentum and stakeholder confidence. • Serve as a strategic partner to leaders to surface high-impact initiatives, define success metrics, and translate business needs into deliverable plans. • Run delivery governance (status, risks, decisions, dependencies) and ensure transparent reporting on progress, scope, schedule, budget, and outcomes. • Develop and maintain PMO dashboards, metrics, and reporting that provide clear visibility into delivery health, benefits realization, and organizational impact. • Promote collaboration and alignment across departments, while constructively challenging misalignment or indecision that puts delivery at risk. • Proactively identify opportunities to modernize processes, introduce automation, and improve operational efficiency; translate ideas into executable roadmaps. • Drive cross-functional teams to deliver projects successfully across all phases; from ideation and planning through implementation, adoption, and optimization. • Develop, implement, and continuously improve project management standards, methodologies, and tools that balance governance with agility. • Communicate with clarity and executive presence with stakeholders at all levels, including senior leadership; influence without authority when needed. • Ensure compliance with organizational policies, procedures, and applicable regulations. • Other duties as assigned.

• The District Services Manager (DSM) plays a pivotal role in driving Services sales growth • Cultivating and sustaining a strategic partnership between Service Providers and the Home Services organization • Oversee the entire lifecycle of Service Providers, including sourcing, onboarding, expansion, contraction, and termination • Ensure alignment with business goals, service standards, and compliance expectations • Research and review customer feedback to identify opportunities • Schedule, prepare, and conduct Partnership Reviews and regular check-ins with Service Providers • Support store teams in managing Service Provider relationships and escalations • Facilitate ongoing training and development for Service Providers • Execute comprehensive field oversight through regular job site and install inspections.

• Driving Execution - Drive execution of the Merchandise Protection Standards (MPS), Pick Ticket, and Lockup programs. • Review Front End Accuracy standards to include Accuracy/Theft and Fraud initiatives and G.E.T initiatives. • Ensure stores are driving a safety culture by promoting safety initiatives. • Ensure post orders are followed and understood by 3rd Party Guards. • In partnership with DHRM, DM, de-escalation of serious incidents and threats of violence. • Teach, coach, and train store leadership and associates on theft/fraud, operational shrink and shrink mitigation initiatives. • Build Relations and engage and walk with Government Relations and Law Enforcement for localized support. • Walk and ensure safety of parking lots along with in safety strategies and processes. • Perform timely entry of internal cases into the case management system in accordance with AP Policy; to include activity cans, review alerts, and physical security. • Review available resources to identify key theft trends by class and SKU for internal and external theft and create solutions. • Conduct timely interviews for internal theft cases identified by MAPM or Central Investigations Team (CIT). • Timely review, approve, or reject external cases submitted by the Asset Protection Specialists. • Build partnerships with local law enforcement in order to strengthen THD's brand. • Daily, weekly and monthly review of business practices, exception base reporting, theft portal and AP Performance Hub. • Review and analyze shrink performance within the district and by store location. • Monitor shrink indicators and drive execution of initiatives. • Make hiring decisions and take disciplinary action including termination (leveraging HR resources). • Staff and schedule AP associates to meet the needs of the business utilizing theft trends and store tips. • Conduct performance reviews, utilize performance management to address performance opportunities, and attend RAPM and district talent review. • Coach and train associates on proper safety behaviors and environmental/regulatory processes to include execution of Handling Hazardous Materials (HHM) program and Store Readiness Checklist (SRC) process.