• Work with the global KYC team on ongoing KYC assessments, assisting with compliance review, internal audit reviews and ongoing or ad hoc customer’s data reviews • Assessing compliance vendors quality standard • Ensuring that all tasks performed are in line with the set processes and procedures related to anti-money laundering and KYC flow • Addressing internal and external KYC and CDD inquiries promptly • Identifying, investigating, and reporting compliance issues related to KYC controls • Being proactive in suggesting improvements to workflows, procedures and processes • Any general administration and ancillary activities as may be required and related to the above functions in accordance with the business requirements

Role Description ServiceChannel is seeking skilled tradespeople to enhance the SC Managed program and evolve our "Facility Management as a Service" offering. Joining the SC Managed Facility Services team as a Trade SME, you will specialize in one or more trades such as HVAC/R, electrical, plumbing, or general maintenance while also taking on varied roles—from strategic planning to hands-on tasks—adapting to the team's daily needs. This role involves providing top-notch facilities support to clients in the convenience store/fuel, grocery/supermarket, restaurant, and retail sectors. We are looking for a collaborative individual who is adaptable, capable of juggling diverse responsibilities, and adept at devising innovative solutions to emerging challenges. Where you’ll make an impact: - You will drive results in developing the SCM Solution by taking ownership of both provider and client success through the SCM Trade Specialist solution. - Team members will leverage ServiceChannel's software tools and established process flows to provide a high level of trade repair expertise to our Managed Clients. Key Responsibilities - Review all proposals submitted within your trade expertise to ensure accuracy for our clients related to the customers repair need and adhere to proposal submission SLAs. - Focus on labor hours, parts, material mark-up, etc. so our goal of most transparent pricing for our clients is fulfilled. - Strong attention to detail in comparing the problem description vs. providers' diagnosis and recommended scope of work for repair resolution to ensure the solution fits the need. - Collaborate with internal teams during RFPs to ensure all questions are answered clearly and accurately. - Use trade knowledge and background to evaluate complicated work tasks for clients with multiple locations requiring service or projects. - Review all work where the scope goes beyond normal repairs or established not to exceed (NTEs) and provide timely approvals. - Update and document work order information in a timely fashion throughout the work order’s lifecycle. - Collaborate with internal teams during client meetings and presentations. - Learn and apply the standard operating procedures as well as identifying ways to improve them. - Present the value of the trade specialist team to clients during regular business reviews. - Attend client or provider meetings as needed for trade expertise. Qualifications - 5+ years of experience in HVAC/R, plumbing, electrical, and general contracting/handyman services, painting, flooring, roofing for commercial spaces such as grocery stores, restaurants, and retail outlets. - Proficient in building relationships with diverse teams, clients, and providers through an easygoing interpersonal approach. - Excellent communication skills, both verbal and written. - Proven data analysis and presentation abilities for various audiences, including executive level. - Solid prioritization with multitasking capabilities. - Experience or readiness to create and deliver presentations alongside Facility Coordinators. - Background in Customer Service. - Strong attention to detail. - Innovative and resourceful mindset, especially in uncertain scenarios. - Proficient in Microsoft Office Suite and SaaS platforms. Preferred Skills & Experience - Experience and/or familiarity with ServiceChannel. - Facility Management Services or IFM. - Trade Certifications a plus. Benefits - Excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k)-retirement plan.

• Oversee compliance across all Hub activities, including sub-awards and contracts, program implementation and service delivery, and financial and reporting practices. • Ensure adherence to Uniform Guidance (2 CFR 200), State of North Carolina requirements, NC ROOTS RFA and program guidelines, and organizational policies and procedures. • Develop and implement a sub-award monitoring framework, including risk assessments of sub-awardees, monitoring plans (e.g., desk reviews, site visits), documentation and reporting requirements. • Maintain comprehensive, organized documentation to support internal audits, state and federal reviews, and financial and programmatic audits. • Identify compliance risks across contracts and procurement, financial management, and program implementation. • Provide compliance training and guidance to internal staff, sub-awardees, and partners.

Role Description We are looking for a Network Compliance Architect to act as the regulatory control layer for a large-scale network consolidation program at a US-based Tier-2 Telco. The role serves as the final quality gate before designs reach the CAB, ensuring that all engineering blueprints fully comply with global regulatory frameworks and introduce no legal or compliance risk. This position is ideal for professionals who excel at auditing technical designs, identifying regulatory gaps, and enforcing strict compliance standards across complex telecom environments. - Define telecom compliance requirements (FCC, STIR/SHAKEN, e911) to guide Architects and engineering teams throughout the design lifecycle. - Enforce data sovereignty requirements by validating routing paths and ensuring cross-border data flows comply with frameworks such as GDPR, UK IPA, and lawful intercept regulations. - Validate life-safety routing by ensuring that voice architecture templates meet requirements for e911, Kari’s Law, and Ray Baum’s Act. - Validate compliance through a traceability matrix, mapping regulatory rules to architecture documentation and ensuring audit readiness. - Maintain a detailed audit trail by documenting the regulatory justification for approvals, recommendations, and identified compliance gaps to support post-migration external audits. - Act as the subject matter expert bridging legal frameworks and technical delivery teams, ensuring regulatory requirements are clearly understood and consistently implemented. Qualifications - 7+ years of experience in IT compliance, technical auditing, or information security governance within the telecommunications domain. - Strong practical knowledge of global telecom regulatory frameworks, including FCC, CALEA, GDPR, UK IPA, and STIR/SHAKEN. - Proven experience conducting manual, checklist-driven technical audits and red-team style design validation without reliance on external generative AI tools. - Ability to read and interpret network topology diagrams, routing tables, and firewall rule sets to identify compliance risks. - Strong capability to translate legal and regulatory requirements into clear technical audit criteria; focus remains on governance rather than engineering design. Benefits - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.