Role Description The Resource Assistant provides essential support for resource planning, people operations, and talent coordination across EMEA markets with a UK focus. This role requires strong people coordination skills, excellent communication, a collaborative approach, and the ability to work independently whilst knowing when to escalate decisions appropriately. What You'll be Doing - Resource Planning & Coordination: - Handle resource bookings and scheduling across EMEA - Communicate with Project Managers regarding project resource requirements - Update and maintain resource planner accuracy - Coordinate resource allocation and availability - Track utilisation and capacity - Flag resource conflicts and constraints - Support resource forecasting activities - Onboarding & Offboarding Administration: - Support onboarding administration for new starters across EMEA - Coordinate Oliver and Unilever account access requests - Assist with building and system access requests - Support offboarding administration for leavers - Maintain onboarding/offboarding documentation and checklists - Track completion of onboarding activities - Ensure smooth and timely processing - Kit & Content Creator Coordination: - Coordinate kit requests and deployment - Track kit allocation and inventory - Support kit retrieval from leavers - Maintain asset records and documentation - Liaise with IT and procurement as needed - Training Coordination: - Track training completion across EMEA teams - Coordinate training scheduling and logistics - Maintain training records and documentation - Flag training gaps to Resource Lead - Support access to training platforms - Freelance & Supplier Support: - Provide administrative support on freelance and supplier tasks as directed - Maintain supplier contact information and records - Support supplier onboarding processes - Track freelance bookings and assignments - Stakeholder Coordination: - Communicate openly and transparently with project teams across EMEA - Build collaborative relationships with delivery teams - Coordinate across UK and EMEA markets - Solve challenges in a collaborative, positive manner - Bring teams together to resolve resource issues - Data Management & Reporting: - Maintain accurate resource data across systems - Generate resource reports and dashboards - Ensure data quality and integrity - Track resource metrics and KPIs - Identify and flag data discrepancies Qualifications - 4+ years experience in creative/production agency environment - Background in project delivery and resource management - Strong people coordination and communication skills - Open, transparent communicator with positive attitude - Collaborative problem-solver who brings teams together - Excellent organisational skills and attention to detail - Advanced proficiency in Microsoft Office suite (Excel, PowerPoint, Word) - Strong data entry and reporting capabilities - Experience with OMG system highly advantageous - Ability to read and understand timing plans and dependencies - Capability to use AI tools for role-specific tasks (advantageous) - Ability to work independently and prioritise effectively - Strong judgement on when to escalate decisions - Proactive and solution-orientated approach - Professional demeanour with stakeholder management skills Success Metrics - Accuracy of resource planning and bookings - Timeliness of onboarding/offboarding processes - Quality of communication with project teams - Stakeholder satisfaction with resource coordination - Training completion tracking accuracy - Data quality and reporting accuracy - Efficiency of resource processes - Team collaboration and problem resolution

• Manage the CEO’s calendar across internal operations, enterprise client meetings, hiring conversations, and strategic planning. • Coordinate scheduling, travel, meetings, and operational follow-through while maintaining clarity across stakeholders and priorities. • Prepare agendas, organize materials, and ensure day-to-day execution runs smoothly during high-volume periods. • Anticipate operational issues early and proactively resolve blockers before they escalate. • Handle correspondence, documentation, contracts, and administrative workflows with accuracy and discretion. • Support legal and compliance-related processes, including approvals, record management, and coordination with internal and external stakeholders. • Maintain organized systems for executive information, travel logistics, and operational follow-up. • Work across teams to help create structure inside a fast-moving creative technology environment.

• Coordinate personal travel arrangements including flights, accommodations, transportation, restaurant reservations, and itineraries • Manage personal scheduling including medical appointments, fitness sessions, grooming, and other lifestyle commitments • Handle visa renewals, residency documentation, licenses, and other personal administrative requirements proactively • Coordinate household-related operations including vendors, maintenance, deliveries, installations, repairs, and property-related communication • Manage personal errands, sourcing requests, returns, exchanges, and gift procurement • Communicate with external stakeholders including accountants, lawyers, building management, concierge services, and vendors • Handle time-sensitive and last-minute logistical requests efficiently • Maintain accurate calendar management across different time zones • Anticipate problems before they arise and execute solutions independently • Ensure a high level of confidentiality, professionalism, and discretion at all times • Proactively identify and resolve challenges before they arise • Work autonomously and make confident, well-informed decisions swiftly • Communicate with clarity, precision, and professionalism • Uphold the highest standards of discretion and confidentiality consistently • Remain composed and effective in high-pressure situations • Exude natural assertiveness with a calm and measured approach • Bring extensive experience working remotely over multiple years • Possess in-depth knowledge of the hospitality, luxury, and travel industries • Efficiently coordinate and manage international vendors independently

• Coordinate personal travel arrangements including flights, accommodations, transportation, restaurant reservations, and itineraries • Manage personal scheduling including medical appointments, fitness sessions, grooming, and other lifestyle commitments • Handle visa renewals, residency documentation, licenses, and other personal administrative requirements proactively • Coordinate household-related operations including vendors, maintenance, deliveries, installations, repairs, and property-related communication • Manage personal errands, sourcing requests, returns, exchanges, and gift procurement • Communicate with external stakeholders including accountants, lawyers, building management, concierge services, and vendors • Handle time-sensitive and last-minute logistical requests efficiently • Maintain accurate calendar management across different time zones • Anticipate problems before they arise and execute solutions independently • Ensure a high level of confidentiality, professionalism, and discretion at all times • Proactively identify and resolve challenges before they arise • Work autonomously and make confident, well-informed decisions swiftly • Communicate with clarity, precision, and professionalism • Uphold the highest standards of discretion and confidentiality consistently • Remain composed and effective in high-pressure situations • Exude natural assertiveness with a calm and measured approach • Bring extensive experience working remotely over multiple years • Possess in-depth knowledge of the hospitality, luxury, and travel industries • Efficiently coordinate and manage international vendors independently