• Own the end-to-end customer success lifecycle from onboarding through renewal and expansion, with accountability for net revenue retention (NRR) and gross retention targets. • Build and lead a high-performing Customer Success organization inclusive of CSMs, implementation leads, and solution consultants aligned to Inovalon’s enterprise and mid-market segments. • Develop and operationalize health scoring, early warning systems, and proactive engagement models to reduce churn and identify expansion opportunities. • Partner with Sales and Product leadership to ensure seamless handoffs, feedback loops, and coordinated account strategies. • Oversee day-to-day service delivery operations, including client data onboarding, platform configuration, analytics delivery, and ongoing support. • Establish and manage operational KPIs and SLAs across all post-sale functions. • Lead operational planning, capacity modeling, and resource allocation to support growth without proportional headcount increases. • Drive cross-functional alignment between Engineering, Product, and Client Services on incident management, release readiness, and platform stability. • Stand up and lead function responsible for mapping, measuring, and optimizing core business processes across the client lifecycle. • Identify bottlenecks, reduce cycle times, and improve quality in onboarding, data integration, and analytics delivery. • Champion automation and tooling investments that reduce manual effort and increase scalability, partnering with Technology on build-vs-buy decisions. • Institute a culture of continuous improvement with regular retrospectives, root cause analysis, and measurable process improvement targets. • Build, mentor, and retain a world-class leadership team across Customer Success, Operations, and Process Engineering. • Represent Customer Success and Operations at the executive level, providing regular updates to the President & COO on performance, risks, and strategic initiatives. • Collaborate with the executive team on strategic planning, M&A integration, and new product go-to-market motions. • Foster a client-obsessed, data-driven, and operationally rigorous culture throughout the organization. • Maintain compliance with Inovalon’s policies, procedures, and mission statement. • Adhere to all confidentiality and HIPAA requirements in accordance with Inovalon Operating Policies and Procedures. • Fulfill additional responsibilities reasonably assigned to support the operational and financial success of Inovalon.

Company Description Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world's largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company's 2025 Most Innovative Companies and Inc's Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft's 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow's standard-setting workflow automation with Moveworks' Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you'll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Come join us! ServiceNow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Role is remote in Central/East time zone To be successful in this role you have: - You have 7+ years of account management, implementation, or sales experience in software/SaaS - You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience - You have experience supporting deployments with large enterprise customers - Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal - You have experience building strong internal and external relationships, including with senior-level executives throughout companies - You are diplomatic, have tact and you are poised under pressure - You possess a voracious appetite to learn and grow - You have completed a Bachelor's degree - You are willing to travel 10-25% of the time FD21 For positions in this location, we offer a base pay of $88,000-$138,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Minimum 7 years of related work experience; OR equivalent work experience - Creativity with comfort running projects independently - Improve complex issues through analysis and resolution - Succeed in working collaboratively - ServiceNow certifications FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description The Customer Success Analyst is a mid-level product centric role, collaborating with named clients in designing and supporting technology solutions, which display and strengthen the value of Magnit as a critical component of a company’s global talent management solution. This individual will be the primary point of contact for clients that utilize a VMS only model within the organization and will provide support as it relates to technology. - Work closely with Product Management to prioritize, schedule, define requirements, and test product enhancements, bugs, and integrations. - Partner with the configurations team to make necessary configuration updates to Wand and coordinate testing effort. - Collaborate with internal teams on Payroll, IC Compliance, and agent of pay service offering questions and issue resolution. What You Will Do: - Employ domain expertise as a primary subject matter expert for internal and external Magnit users and create business and technical solutions. - Apply implementation project methodology in creation of product solutions. - Review specifications to ensure business requirements are addressed and to minimize opportunities for misinterpretation during the development lifecycle. - Participate in User Acceptance Testing process and feedback data collection. - Develop and maintain effective working relationships with internal and external customers. - Keep abreast of Magnit product functionality, roadmap, and trends in the industry and advise clients of new features/functionality. - Utilize industry, technology, and procurement knowledge to recommend, design, and implement process and configuration improvements. - Intake, track, and resolve issues and enhancements brought forth by client through collaboration with internal departments including configurations, integration solutions, product, marketing, billing, payroll, training, client services, and help desk. - Assist client with the expansion of business and implementation of new service lines by effectively project managing, defining scope/deliverables, configuration updates, testing, and data uploads. - Drive and facilitate scoping and requirement gathering sessions for enhancements and new or updated integration requests. - Provide on-going education, demos, and support on the Wand application and newly available releases, features, and functionality. - Clearly communicate timelines, set realistic expectations, and develop short term solutions or mitigation plans when necessary. Qualifications - Must possess excellent client engagement and communication skills, to facilitate meetings, demos, and discovery sessions. - Five plus years of VMS, MSP, or staffing experience, including SOW product experience. - Aptitude towards managing tasks/projects and see them through to completion. - Must have a solid understanding of data flow and common integrations in the industry. - Must possess high energy, collaboration, confidence, and creativity. - Bachelor’s degree from a four-year college or relevant work experience. - Physical ability to sit at a desk or computer workstation for up to an eight-hour shift. - Ability to multi-task and problem solve, including strong time management, organizational, and follow up skills. - Must be able to exercise judgment within generally defined practices and select methods to obtain solutions. - Ability to define problems, collect aggregate and analyze data, establish facts, and draw valid conclusions. - Ability to recognize process and technical issues, areas in need of increased efficiencies, and apply experience and best practices when making recommendations. - Ability to interact with both business and technical users of all skill levels. - Strong analytical skills with ability to translate business requirements into technical solutions. - Excellent verbal, written and presentation skills essential. - Ability to effectively present information and respond to questions from groups of managers, clients, and field representatives. - Ability to think outside the box and collaborate with both internal and external resources to recommend creative solutions in a consultative manner. - Must be results-oriented, self-motivated, possess a sense of ownership, and take pride in all tasks/projects at hand. - Extensive experience in desktop applications, including Microsoft Word, Microsoft Project, Microsoft Excel, and Visio. - Ability to travel of up to 35% based on business needs. Benefits - Competitive benefits package, including unlimited PTO, medical, dental, and vision coverage. - Retirement planning. - Discounts and perks for tickets, travel, merchandise, and more. - Encouragement to participate in giving back, with matching contributions to favorite charities and support for corporate volunteering hours.

• Strategic Account Ownership: Drive long-term adoption and revenue growth for a portfolio of enterprise-level dispensaries, crafting engagement strategies that align with their specific business goals. • Operational Consultation: Leverage a deep understanding of dispensary workflows to provide high-level recommendations, optimizing the platform to solve complex logistical and retail challenges. • Revenue & Expansion Management: Proactively identify and execute account expansion and cross-sell opportunities across the full suite of our technologies to maximize partner ROI. • Product Advocacy & Feedback Loop: Serve as the "Voice of the Customer" by synthesizing feedback into actionable trends for our Product and UX teams, directly influencing the future of our software. • Executive Business Reviews: Conduct high-impact Quarterly Business Reviews (QBRs) using data-driven insights to demonstrate value, identify growth levers, and address performance gaps. • Risk Mitigation: Consistently assess account health metrics to proactively identify churn risks and implement "save" strategies before challenges escalate. • Cross-Functional Collaboration: Partner with Implementations to ensure seamless onboarding and work with internal teams to continuously refine our customer-facing processes. • Marketing & Conversion Strategy: Consult with partners on web presence optimization, promotional strategies, and marketing best practices to drive maximum consumer conversion.