• Lead and manage the Low Intensity team, providing supervision, support and development to ensure high performance and staff wellbeing. • Oversee service delivery, ensuring effective management of caseloads, waiting lists and capacity while maintaining high clinical quality and safety standards. • Provide clinical leadership, including supervision, risk management, and support with complex cases and treatment decisions. • Drive service improvement and performance, using data, audits and collaboration with senior leaders to enhance outcomes and grow the service.

Role Description We are seeking a dynamic and experienced Qualifications Manager to lead the development, review, and strategic management of our qualification offer. You will lead a team responsible for designing new qualifications, reviewing existing provision, and driving engagement in new markets. This role is essential to ensuring our qualifications remain current, compliant with regulatory standards, and align with the needs of learners, employers, and providers, while supporting business growth and innovation. This is a key leadership role within the Product Development team and offers the opportunity to shape and grow our qualification portfolio in line with the organisation’s strategic objectives. Key Responsibilities - Develop and implement a qualification development strategy that supports business growth and regulatory requirements. - Coordinate and lead the design and maintenance of qualifications to ensure they are current, valid, and fit for purpose. - Facilitate collaborative qualification development projects with internal teams and external stakeholders, including Training Providers, Employers, and Sector Bodies. - Ensure all qualifications are mapped to appropriate standards and frameworks and meet funding eligibility where applicable. - Identify market trends and respond with innovative qualification solutions to maintain a competitive edge. - Maintain a detailed understanding of sector reform and anticipate how changes in policy or regulation impact qualification development. - Produce and present reports on qualification performance, including uptake and stakeholder feedback. - Act as a key point of contact for regulatory communications and compliance related to qualifications. - Line manage a team of Leads and Qualification Developers, supporting their performance, development, and well-being. - Champion continuous improvement and drive innovation in qualification design and delivery. - Provide expert advice and guidance on qualification content and structure in response to enquiries, complaints, or regulatory queries. - Monitor departmental budget and resource use, ensuring efficient and effective delivery of services. - Ensure that all qualifications developed are inclusive and accessible. Other Responsibilities - Represent TQUK at external meetings, consultations, and forums as required. - Contribute to sector thought leadership by authoring blogs, articles, and guidance documents. - Support the organisation’s equality, diversity, and inclusion objectives through qualification development. - Contribute to organisational strategy and collaborate with other senior staff to achieve business goals. - Engage proactively with internal communications, policies, and procedures. Qualifications - Degree or equivalent experience in Education, Qualification Development, or related field. - Leadership and line management skills. - Excellent written and verbal communication. - Strong organisational and project coordination abilities. - Ability to engage with diverse internal and external stakeholders. - Understanding of qualification design and compliance with regulatory frameworks (e.g., Ofqual, DfE). - Awareness of sector reform and funding landscape. - Leading teams in qualification design and review. - Managing relationships with regulators and external stakeholders. Requirements - Project management qualification or Level 3/4 Award in Education and Training. - Experience in developing qualifications in response to policy reform. - Understanding of technical education, endorsement, and apprenticeship standards. Benefits - Company sick pay upon completion of probation. - 25 days annual leave plus 8 days Bank Holiday (33 in total). - Additional annual leave day each year, after 2 years of continuous service (up to 28 days). - An extra day off to celebrate your birthday. - Annual Loyalty Bonus. - Annual salary review. - Bupa healthcare benefits. - Employee Assistance Programme (EAP). - NEST pension. - Cycle-to-work scheme. - A positive and supportive working environment. - Comprehensive onboarding. - A workplace that supports a healthy work/life balance. Company Description Training Qualifications UK is the fastest-growing Awarding Organisation in the UK and a market-leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners. *We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.*

• Drive business growth and achieve high client retention • Maximize client satisfaction, securing renewals, and growing accounts • Create a substantial up- and cross-sell pipeline • Achieve ARR growth targets across assigned accounts • Expand Stravito's presence within client organizations

Role Description The Manager, Customer Success will lead a team of Customer Success professionals. You will be part of the Customer Success organization responsible for protecting, nurturing, and growing customer relationships. The Main Responsibilities - Leads and develops teams focused on Customer Success management. - Accountable for customer, product, and revenue retention, product adoption, and revenue expansion. - Leverage data to help the team understand customer health, risks, and opportunities. - Encourages and directs innovative thinking. - Partner closely with Sales Acquisition team on strategic account and acquisition initiatives. - Implement best practices and solutions to channel’s business and customer needs by promoting a common vision and focus to serve the customer. - Drive consistency throughout day-to-day tactical operations: standards, tools, best practices, process knowledge, and communication. - Develop and build strategic internal and external relationships to facilitate customer growth. - Accountable for business performance by monitoring and achieving KPIs. - Manage organization of dedicated field Customer Success professionals and support for our Insert Segment/Region US customers responsible for managing customer success activities such as: - Onboarding - Creating customer success plans - Customer advocacy - Ensuring product adoption and value realization - Identify upsell and cross-sell opportunities to partner with sales for revenue - Resolve customer dissatisfaction - Revenue management activities e.g. churn, credits, rerates, payment terms Leadership - Ensure positive onboarding experience for new hires (tools, training, resources, etc.) and drive optimal ramp time to full productivity. - A change agent leader who will build a strong customer success team to drive a compelling focus on net revenue growth. - Recruit, mentor, and develop customer success team. - A customer-first leader with the ability to drive our company culture and values and with a passion to help our customers be successful and drive positive employee engagement. - Clearly articulate the CS vision and strategy across your team and the sales ecosystem. Qualifications - 6+ years of related customer-facing client services experience. - Experience in a technology customer-facing environment supporting technology customers. - Ability to manage influence through persuasion, negotiation, and consensus building internally and with customers. - Excellent communication skills. - Ability to identify common needs and issues across the organization. Preferred Qualifications - More than 7+ years of applicable experience. - Bachelor’s degree in business or related field. What to Expect Next Requisition #: 342296 The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.