• Identify and quantify policyholder Workers Compensation, Commercial Property, and/or Liability risks and communicate information internally. • Develop risk identification and quantification approaches for the organizations’ book of business. • Mitigate risk for small to midsized policyholders and establish positive relationships with customers and improve results of the assigned book of business. • Partner with internal stakeholders in conducting research or accident investigations to sustain claims and underwriting initiatives. • Schedule company surveys and account service plans to identify risk factors. • Mitigate risk by initiating and implementing corrective action recommendations and thorough execution of service plans. • Collaborate with underwriting and claims teams to develop, draft and present large account service proposals. • Perform accident investigations in support of claims and underwriting. • Deliver risk management services to customers to mitigate risk, identify exposures and/or mitigate claim costs. • Recommends methods to control or reduce risk based on assessment to customer base.

• Overseeing scheduling, inspection, support, and delivery of multiple projects across various disciplines within the insurance claim industry. • Conduct detailed schedule analysis using Primavera P6 and Microsoft Project, applying Critical Path Methodology (CPM) to assess project timelines. • Evaluate construction delay claims and insurance-related events, identifying causes, impacts, and mitigation opportunities. • Review and analyse claim costs associated with insured construction events, ensuring accuracy and defensibility. • Examine construction contracts to identify terms and conditions relevant to claims and dispute resolution. • Prepare clear and comprehensive narrative reports and schedule assessments, highlighting potential timeline impacts and supporting claim positions. • Collaborate with legal teams, project stakeholders, and expert witnesses to support litigation, arbitration, and insurance recovery efforts.

Role Description Amazon is seeking Investigation Specialists for its Seller Experience Protection Operations (SEPO) team in Gdańsk, Poland. SEPO is dedicated to protecting the integrity of the marketplace by investigating and eliminating online e-commerce risk. This position involves working in a rotating shift system, which may include Saturdays, Sundays, night shifts, and on-call duty. Key job responsibilities include: - Research and evaluate facts surrounding seller transactions to identify potential violations or irregularities - Take appropriate action on investigated transactions based on established standard operating procedures and available tools - Document all actions thoroughly by providing detailed and accurate annotations - Communicate with external customers via phone or email throughout the investigation process - Collaborate with internal teams and peers in person, via email, annotations, and phone during and following investigations - Analyze issues and leverage available resources to reach effective resolutions - Systematically escalate problems or variances in information to the relevant owners and teams in accordance with established processes and standards - Engage with internal and external stakeholders to ensure alignment and timely resolution - Interpret performance metrics and create analyses to support and drive business goals - Meet predetermined productivity targets and quality standards consistently Qualifications - Experience with Microsoft Office, including Outlook, Word, and Excel - Proficiency in English both written and spoken (C1 level in the Common European Framework of Reference, CEFR) - Proficiency in Swedish both written and spoken (C1 level in the Common European Framework of Reference, CEFR) - Bachelor's degree with at least 1 year of relevant experience - Experience managing investigations or fraud programs in a professional setting (or equivalent) - Excellent interpersonal skills, with the ability to communicate complex issues clearly and accurately to both internal and external stakeholders - Demonstrated ability to work independently and make sound investigative decisions with minimal guidance - Strong problem-solving and analytical skills, including the ability to recognize non-obvious patterns - Exceptional customer-handling and conflict-resolution skills, with a focus on quality and customer experience - Demonstrated ability to analyze problems logically and think critically - Self-disciplined, diligent, proactive, and detail-oriented - Strong organizational skills with the ability to effectively prioritize multiple tasks of competing urgency - Proven ability to maintain productivity and meet department standards while managing competing deadlines - Demonstrated track record of exceeding performance expectations and delivering individual contributions - Ability to maintain high levels of confidentiality and adhere to data security standards Requirements - Prior to employment start, must have high speed internet of 200 Mbps or better, and at least 100 GB of data from a reliable provider - Must have a suitable home office work environment compliant with Amazon’s policy - Availability to complete a 2-month onsite training in our office at Gdansk Benefits - Minimum base pay for this position is PLN 4,808.33 monthly - Performance bonuses, where applicable - Company discretionary, supplementary benefits apply subject to further terms, including: - Pension plans - Health insurance - Life and disability insurance - Business travel insurance - MultiSport card - Employee discount code and program (EDC/Extras) - Commuter benefits where applicable - Employee Assistance Program (private and confidential counselling and referral service to support health and well-being)

• Gain exposure to key areas such as risk underwriting, pricing, and direct mail marketing with the opportunity to specialize and focus on a specific area based on interest and business needs • Partner with product, data science and engineering to design and implement tests; turn learnings into actionable strategies, presenting findings to stakeholders to influence decision making • Develop and maintain valuation frameworks to determine profitability at the margin; recommend changes to risk strategies to maximize profitability and ensure required return on capital for all risk segments • Develop dynamic risk assessment frameworks using alternative data to evaluate creditworthiness and optimize direct mail marketing/targeting • Design strategy ramp-up to support the expansion in new channels, new geographic regions and/or new partner sources while ensuring portfolio resilience • Support the development of pricing strategies and practices, balancing revenue optimization with enterprise objectives and customer experience • Monitor portfolio performance, refining strategies to minimize defaults while maximizing credit access for the underserved