• Lead ERP implementation projects from discovery through to go-live and support • Analyse and optimise business processes to improve operational efficiency • Collaborate with clients to understand requirements and recommend tailored ERP solutions • Manage data migration, validation, and system integration activities • Support and troubleshoot functional and technical ERP issues • Deliver training and guidance to end users and stakeholders • Work alongside Account Managers to ensure successful client outcomes • Contribute to ongoing product and process improvement initiatives

• This role is field-based, and candidates should live within a reasonable distance from the primary city • The Account Consultant position manages sales processes for AbbVie's therapeutic products in accordance with approved marketing plans • Assigned sales goals are achieved through consultative and value based selling techniques coupled with comprehensive account management while implementing the US Marketing Plan • Account Consultants provide technical product knowledge and support to ensure customer adoption of the product portfolio while delivering customer satisfaction • Effective use of sales and data resources will enhance productivity and provide growth to meet or exceed the franchise goals • Promotes a product to meet/exceed sales goals in community/private practices as well as hospitals/health systems • Identify/uncover customer needs (training, clinical, operational, reimbursement) and address with appropriate AbbVie resources • Expert delivery of anatomical/procedural information and training, including the appropriate use of anatomical terminology to train injection paradigms/postures while highlighting various anatomical and injection insights and considerations • Provide education and clinical/injection training for residents, fellows, and other key hospital personnel • Collaborate with other Account Specialist to promote the product for approved indications and execute individual, department, or group resident/fellow trainings within hospital/health system accounts • Comply with all company policies, required reports, requests and promotional compliance and effectively manages AbbVie field assets • Effectively utilize AbbVie's sales and data resources to enhance productivity and growth of AbbVie products while implementing U.S. Marketing Plan

• Promote a product to meet/exceed sales goals in community/private practices as well as hospitals/health systems. • Identify/uncover customer needs (training, clinical, operational, reimbursement) and address with appropriate AbbVie resources. • Expert delivery of anatomical/procedural information and training, including the appropriate use of anatomical terminology to train injection paradigms/postures while highlighting various anatomical and injection insights and considerations. • Provide education and clinical/injection training for residents, fellows, and other key hospital personnel. • Collaborate with other Account Specialist to promote the product for approved indications and execute individual, department, or group resident/fellow trainings within hospital/health system accounts. • Comply with all company policies, required reports, requests and promotional compliance and effectively manage AbbVie field assets. • Effectively utilize AbbVie's sales and data resources to enhance productivity and growth of AbbVie products while implementing U.S. Marketing Plan.

• Remote troubleshooting for clients: Diagnose and resolve client issues across AV, networking, control, lighting, and surveillance platforms using remote management tools. • Remote support for Daisy techs: Provide expert support for our internal Daisy Technicians when they are in the field. • Case creation and management: Open a case in Dynamics for every material interaction and either resolve and close, or assign to a branch with full context. • Client engagement: Build trust on every call. • Work order and booking: When a truck roll is required, create the work order, schedule the booking against branch capacity, and confirm details with the client. • Payment collection: Collect payment from clients over the phone using Daisy payment links. • DaisyCare / membership enrollment: Sign clients up for ongoing support programs. • Lead handling: Pre-qualify leads against the documented lead-management process and assign them to the appropriate branch sales contact. • Documentation: Capture clear, accurate notes for every case so the next person picking it up loses no context. • Continuous improvement: Surface gaps in processes, systems and training; help refine call-center processes as the function scales.