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Online smart pet product - Petkit - Furrytails - Purlap
Tech Support Consultant
Location
Alabama + 45 moreAll locations: Alabama | Alaska | Arizona | California | Colorado | Connecticut | Florida | Hawaii | Idaho | Illinois | Iowa | Kansas | Kentucky | Louisiana | Maine | Montana | Nebraska | Nevada | New Hampshire | New Jersey | New Mexico | New York | North Carolina | North Dakota | Ohio | Oklahoma | Oregon | Maryland | Massachusetts | Michigan | Minnesota | Mississippi | Missouri | Pennsylvania | Rhode Island | South Carolina | South Dakota | Tennessee | Texas | Utah | Vermont | Virginia | Washington | West Virginia | Wisconsin | Wyoming
Posted
18 days ago
Salary
$96K - $120K / year
Seniority
Senior
Job Description
Tech Support Consultant
Daisy & Co.
• Remote troubleshooting for clients: Diagnose and resolve client issues across AV, networking, control, lighting, and surveillance platforms using remote management tools. • Remote support for Daisy techs: Provide expert support for our internal Daisy Technicians when they are in the field. • Case creation and management: Open a case in Dynamics for every material interaction and either resolve and close, or assign to a branch with full context. • Client engagement: Build trust on every call. • Work order and booking: When a truck roll is required, create the work order, schedule the booking against branch capacity, and confirm details with the client. • Payment collection: Collect payment from clients over the phone using Daisy payment links. • DaisyCare / membership enrollment: Sign clients up for ongoing support programs. • Lead handling: Pre-qualify leads against the documented lead-management process and assign them to the appropriate branch sales contact. • Documentation: Capture clear, accurate notes for every case so the next person picking it up loses no context. • Continuous improvement: Surface gaps in processes, systems and training; help refine call-center processes as the function scales.
Job Requirements
- High school diploma or equivalent.
- 3 to 5 years of experience in AV, networking, or technology integration, with meaningful time spent troubleshooting remotely or by phone.
- Working knowledge of at least one major control platform (Control4, Savant, Crestron, URC, Josh.ai, or Elan); Control4 Certification preferred.
- Solid networking fundamentals across routing, switching, and Wi-Fi (Araknis, Ubiquiti, eero, Fortinet, Cisco, Ruckus, or similar).
- Comfort with CRM-based case management (Dynamics 365 a plus) and telephony / messaging tools (RingCentral, Beetexting).
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Training & development
- Vision insurance
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