Role Description The Customer Care Representative is responsible for responding to patient inquiries in a timely manner. Duties will include: - Answer inbound calls. - Place outbound calls. - Handle patient requests and concerns. - Respond to incoming emails within 24 hours. - Responsible for updating patients accounts. - Respond to patients through social media messages and email. Additional responsibilities: - Responsible for taking incoming calls. - Responsible for making outbound calls to patients, Blue Cross, and Clinics. - Responsible for entering patient data into Ample Organics. - Responsible for submitting all new and existing Veterans through to Blue Cross. - Responsible for determining PAP eligibility of our patients through documents such as NOA and Disability forms. - Perform other related duties that are assigned. Qualifications - Demonstrated ability to work effectively with others in a fast-paced patient-focused environment. - Demonstrated ability to multi-task and show flexibility towards constantly varying demands and time-sensitive issues. - Excellent time management and ability to provide accurate information/responses to patients and clinics. - Ability to use a high degree of tact, diplomacy, and discretion in working with others. - Must demonstrate a passion for helping clients/patients with a high degree of empathy. - Ability to type a minimum of 50 wpm. - Ability to follow detailed instructions. - Completion of administrative or medical administrative course an asset. Requirements - Post-secondary diploma or equivalent work experience. - A minimum of 2 years in a Call Center role. - Excellent communication and interpersonal skills. - Proficiency in Microsoft Outlook, Word, Excel, PowerPoint. Benefits - Dental care - Extended health care - Paid vacation - Health Care and Lifestyle Spending Accounts - Life insurance - Telemedicine - Employee Assistance Program - Supportive and collaborative work environment Company Description Abba Medix Corp (Abba) is a Licensed Producer in Pickering, Ontario. Abba focuses on distributing a wide variety of premium quality, medical grade cannabis products for medical clients seeking safe solutions for their common to complex health and wellness needs.

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. Representing clients on a variety of projects via inbound/outbound telecommunication which may include: - Enroll qualified patients into patient Support programs and other manufacture offers - Triage callers to the appropriate resources - Intake of product quality complaints or adverse events - Provide appropriate program level information - Pre-screen potential volunteers for enrollment into clinical/medical research trials - Enroll participants in educational seminars - Collect demographic data and disposition for product, sample and literature fulfilment This is your opportunity to join Inizio Engage and represent a top biotechnology company! What’s in it for you? - Competitive compensation - Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions - Employee discounts & exclusive promotions - Recognition programs, contests, and company-wide awards - Exceptional, collaborative culture - Best Places to Work in BioPharma (2022, 2023, & 2024) - Certified Great Place to Work (2022, 2023, 2025) What will you be doing? - Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines. - Accurately collect information required by individual programs and correctly capture in specific program databases. - Exhibit effective communication and tele-management skills. - Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed. - Possess effective organizational skills, including working with multiple projects simultaneously. - Adhere to all company policies and Standard Operating Procedures. - Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed. - Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA). What do you need for this position? - Associates Degree or equivalent work-related experience - Bachelor’s degree preferred - Minimum of 2 years work experience in a call center setting preferred - Experience working remote preferred - Excellent verbal, written and listening communication skills. - Competency with a computer keyboard and mouse. - Pleasant telephone manner. About Inizio Engage Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: https://inizio.health/ Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records. Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.

Remote Customer Relations Advisor If you’ve worked in hospitality or retail, you already know how to communicate, solve problems, and build trust. Altig Organization (AO) helps you turn those strengths into a remote career where you can continue helping people—without the unpredictable hours. In this role, you’ll meet with clients virtually, understand their needs, and guide them through benefit options using a simple, structured process. No prior industry experience is required—training and ongoing support are provided. ● Conduct scheduled virtual meetings with clients ● Build rapport and provide clear, supportive guidance ● Follow a proven process for client conversations ● Manage follow-ups and scheduling using digital tools ● Participate in ongoing training and skill development ● Work independently while staying connected to a remote team This opportunity is ideal for individuals who enjoy working with people, are dependable, and want a more flexible and consistent work environment. Bring your people skills—we’ll help you build the rest. Interviews this week

About Osano: Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape. About the Role: We’re looking for a Manager of Product & Customer Support to lead and scale our support function as we grow. This role is both strategic and hands-on—you’ll act as a player-coach, leading a small but high-impact team, managing the support system, and directly engaging in tickets, escalations, and technical troubleshooting. You’ll be responsible for building the systems, processes, and tooling that allow Support to scale efficiently—without simply adding headcount—while ensuring a high-quality customer experience. This position is ideal for someone who thrives in fast-paced SaaS environments, enjoys solving complex technical problems, and is energized by building structure where it doesn’t yet exist. Responsibilities: Support Operations & Scaling - Own and manage the support ticket queue and day-to-day operations - Define, track, and improve key support KPIs (FRT, CSAT, resolution time, backlog) - Build scalable processes and workflows to support growth without increasing headcount - Identify and implement automation across triage, routing, and resolution Technical Troubleshooting & Escalation - Act as a senior escalation point for complex technical issues - Diagnose front-end, browser, and integration-related issues - Support API troubleshooting and technical debugging - Design and improve escalation workflows across Support, Product, and Engineering Tooling & Systems (DevRev Ownership) - Lead implementation and optimization of DevRev (or similar tools) - Build dashboards, reporting, and operational visibility into support performance - Continuously improve tooling to increase efficiency and insight Team Leadership (Player-Coach) - Manage and coach a small team of Support ICs - Provide mentorship, feedback, and performance guidance - Balance leadership responsibilities with hands-on ticket ownership Cross-Functional Collaboration - Partner closely with Product, Engineering, and Customer Success - Strengthen feedback loops between customer issues and product improvements - Influence product decisions through support insights and trends About You: - You’re curious, self-directed, and motivated to learn quickly - You thrive in ambiguity and create clarity for others - You’re calm under pressure and strong in customer escalations - You’re both a leader and operator—comfortable coaching and doing - You lead with empathy, accountability, and a strong customer-first mindset - You’re excited about building responsible, scalable systems Must-Haves: - 5+ years in technical support or similar within a SaaS environment - 2–3+ years of experience managing support teams or ICs - Proficiency in JavaScript, HTML, and CSS (debugging level) - Ability to troubleshoot client-side and browser-based issues using developer tools (console, network, etc.) - Strong understanding of API calls, integrations, and how systems interact - Experience working within technical support queues and managing ticket workflows - Experience with support tools (Zendesk, Jira, HubSpot Support, DevRev, or similar) - Familiarity with AI tools (e.g., ChatGPT) to improve troubleshooting efficiency and workflows - Ability to work cross-functionally with customer, product, and engineering teams. Nice-to-Haves: - Privacy, security, or compliance SaaS support experience - Experience with mobile SDKs (iOS and/or Android) - Server-side or backend experience (APIs, integrations, systems architecture) - Deeper expertise in JavaScript frameworks or advanced debugging techniques - Experience supporting technical implementations or customer integrations - Experience building automations or scripting for support workflows - Familiarity with project management tools (Airtable, Airfocus, Jira, etc.) - Experience owning knowledge bases, in-app support, or customer education resources. Why Us: - We're a welcoming team that's dependable, curious, moves fast, and full of talented people - We're a B-corporation with a mission that matters, in a high-growth space with significant potential - You'll become a privacy expert, including the opportunity to obtain your Certified Information Privacy Manager credential - You'll have access to our training program, well-defined career paths, and a leadership team that values professional development Benefits: - Competitive-pay compensation and ownership interest/equity - Unlimited paid time off, plus a requirement to take at least two weeks off per year - We're a Best Place for Working Parents and offer paid parental leave for all new parents - Osano sponsors individual premiums on base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision insurance via Aetna - A fully and permanently remote company so you can work from anywhere in the U.S. - Receive a MacBook and $600 to craft your home workspace - Annual company trip designed to foster connection, creativity, and fun - Mental health benefits with free memberships to mindfulness and talk therapy services A Bit More About Osano Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest. We’re backed by top-tier investors including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work. As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we’d love to hear from you. Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law.