• Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers • Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge. • Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments. • Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs. • Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users. • Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices. • Understand and document customer pain points, advocate for them internally to influence product changes. • Identify and work with sales on opportunities for account expansion post go-live.

Role Description Your future role at a glance: - Location: Remote - Department: Enterprise Clinical Informatics - Schedule: Full-time | Day Shift - Salary: $96,208.99 - $134,109.89 per year How you’ll make an impact in this role: - Partner with clinical operation executives to translate care team needs and regulatory requirements into scalable technology specifications. - Drive the design, implementation, and optimization of electronic medical record systems to improve overall clinical user experience. - Evaluate and redesign complex clinical and business workflows to eliminate operational inefficiencies through tailored system solutions. - Develop advanced data solutions, dashboards, and reporting mechanisms to empower leadership with actionable performance metrics. - Lead change management initiatives and end-user education programs to ensure high adoption rates for newly implemented technologies. Qualifications - High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required. - Bachelor’s degree in healthcare, informatics, information systems, business, or a related field, or an equivalent combination of education and experience (preferred). - Minimum of 5 years of progressive experience working within clinical informatics, healthcare IT, business analysis, or systems implementation (preferred). Benefits - Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options. - Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance. - Time to recharge: pro-rated paid time off (PTO) and holidays. - Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning. - Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources. - Family support: parental leave, adoption assistance and family benefits. - Other benefits: optional legal and pet insurance, transportation savings and more. Company Description Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Role Description As a Senior Implementation Manager, you will own a portfolio of complex, high-profile customer implementations on the Conexiom platform, serving as the primary point of contact and trusted advisor from kickoff through go live. You are focused on time to value, ensuring every customer is set up to meet and exceed their success measures. You bring deep implementation expertise, a strategic mindset, and the ability to manage competing priorities without losing sight of the customer experience. In your role as a senior team member, you are self-directed, thrive in complex environments, and take pride in delivering implementations that genuinely transform how customers do business. Responsibilities - Customer Relationship & Value - Act as a trusted advisor to customers, developing a deep understanding of their business requirements and objectives to deliver tailored Conexiom platform solutions. - Serve as the principal point of contact throughout the implementation lifecycle, providing strategic guidance and expert consultation on platform best practices. - Monitor and support user adoption, proactively addressing concerns to ensure customers achieve maximum value from the platform. - Project Portfolio Management - Concurrently manage a portfolio of complex Conexiom platform implementations, ensuring delivery on time, within scope, and to a high standard of quality. - Develop and lead execution of comprehensive project plans that account for both customer and organizational strategic goals. - Track project progress, manage risks, and implement timely interventions to keep implementations on track. - Facilitate clear and consistent communication to customers and internal stakeholders through status updates, reports, and presentations. - Platform Implementation - Lead customers through end-to-end platform setup and launch, including business requirements gathering, configuration, testing, training, and go-live. - Collaborate with Product and Development teams to ensure accurate translation of customer requirements into the implementation process. - Conduct testing and quality assurance to ensure implementations meet and exceed customer expectations. - Documentation & Transition - Create and maintain detailed implementation documentation including business requirements, customizations, and customer-specific configurations. - Partner with Customer Success and Support to ensure seamless post-implementation handoffs and continuity of service. - Provide post-implementation support as assigned, addressing customer needs with a focus on continuous improvement. Qualifications - 5+ years of experience in SaaS implementation or technical onboarding, with a demonstrated track record of managing complex, concurrent projects. - Strong project management skills with proven ability to develop and execute comprehensive project plans against defined SLAs and timelines. - Strong technical aptitude with working knowledge of APIs, SFTP, data mapping and technical scoping, with the ability to translate complex integration requirements into actionable implementation solutions. - Exceptional communication and interpersonal skills, with the ability to engage and influence effectively across all levels of an organization. - Demonstrated ability to act as a trusted advisor, translating complex customer business requirements into effective platform solutions. - Strong analytical and problem-solving skills, with the ability to proactively identify and resolve technical and project-related challenges. - Customer-focused mindset with a commitment to delivering best-in-class implementation experiences and exceeding customer expectations. - Highly self-directed and accountable, with the ability to manage competing priorities and know when to escalate appropriately. - Experience delivering end-user training to diverse audiences in a SaaS or technology environment. - Familiarity with Manufacturing and Distribution is an asset. - Experience with ERP administration and/or accounting is an asset. Benefits - Training and development opportunities. - Competitive compensation. - Work/Life balance – Open PTO Policy in North America & Flex days in the UK. - Comprehensive health, dental, & vision insurance.

Role Description Responsible for managing and driving the new business processes for a successful implementation of New York Life Group Benefit Solutions (GBS) products for new and existing GBS clients. Directs and coordinates all aspects of the implementation process for clients. Delivers upon the service moments that matter by ensuring clear and concise communication, guiding the client and broker throughout the implementation. Ultimately, fulfills the promises we make to the client in the sales process: to build their employee benefits program through transparency, communication, trusted consultation, product expertise, and service excellence. What You'll Do - Primarily focuses on implementing complex, multiple product policy types for specialty clients with more than 5,000 lives. - Responsible for the end-to-end management of the implementation process and timeliness of key deliverables within the onboarding experience including: - Enrollment readiness - Data exchange - Contract delivery - Premium administration actions - Is the primary contact for all parties throughout the implementation. - Interacts directly with Clients, Sales, Broker, and Account Management to guide and collect plan design and administrative decisions. - Works collaboratively with several business partners including, but not limited to: Data Exchange, Premium Administration, Enrollment, Contracts, Configuration, and Claims. - Accountable for the timely execution of tasks and deliverables on behalf of the NYL team associated with implementation. - Ensures accurate documents are delivered to the customer. - Identifies and resolves issues throughout the implementation process. - Monitors and communicates project status if client is at risk of meeting milestone dates, deliverables, or encounters barriers that moderately or significantly impacts the successful execution of services and experience. - Recommends and implements innovative strategies to resolve issues relative to the overall implementation process and timing of deliverables. - Proactively addresses and monitors broker expectations throughout the implementation. - Responsible for the client's overall satisfaction and meets Voice of Customer metric goals. - Incorporates customer and partner feedback to improve future experiences. - Presents clear and concise written and verbal communication with all parties. - Owns meeting facilitation and scheduling throughout implementation. - Develops and delivers implementation project management tools. - Familiar with portal capabilities to respond to client questions. - May conduct walkthrough demonstrations of portals and present other materials to demonstrate administration options and solutions. - Collaborates with other departments on the creation of customized materials and solutions based on client’s specific needs. - Simultaneously manages a portfolio of client implementations (ranges from 5-15 at any given time) based on demand and complexity. - Completes workflow tasks by due dates and maintaining client folders and documentation. - Participates and supports various GBS initiatives within and outside of Client Readiness team. - Actively participates in continuous improvement actions that improve the clients' experiences and drive efficiencies for GBS. - Consistently role models leadership capabilities and demonstrates best practices. - Provides mentorship and offers team assistance and support. - Helps educate various internal functional areas on implementation guidelines and processes. - Utilizes technical process and product knowledge to consult client on impact of plan design and administrative decisions to their benefit program goals. - Reviews prior carrier documentation to identify potential administrative differences or opportunities for administrative ease improvements. - Participates in virtual or in-person finalist sales presentation with Sales Team to effectively convey strengths of our implementation process and commitment. - Often required to facilitate in-person Kick-off meetings. Qualifications - 8 years of insurance or benefit industry experience - 8 years of customer-facing responsibilities - 5 years client implementation / onboarding experience - Proficient technical knowledge in multiple Group Benefit Products, including Life, Disability, Accident, Critical Illness, or Absence solutions - Excellent organizational skills and ability to multi-task and meet tight deadlines - Ability to navigate and develop relationships within a matrix organization - Excellent written and verbal communication skills, and demonstrates active listening - Strong presentation skills, with ability to demonstrate poise and agility to meet needs of audience - Identifies problems and actively engages in problem-solving activities - Possesses a growth mindset, demonstrating curiosity, continually striving to improve - Ensures attention to detail is given to all technical aspects of role - Excellent influencing and negotiation skills when communicating decisions to a variety of internal and external stakeholders - Demonstrated resourcefulness – ability to engage the right SMEs or partners to deliver creative solutions and make decisions in ambiguity to meet unique client requests. - Bachelor's degree preferred - Ability to travel up to 20% Benefits - Salary Range: $88,000-$120,000 - Overtime eligible: Nonexempt - Discretionary bonus eligible: Yes - Sales bonus eligible: No - Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. - Employees are eligible for an annual discretionary bonus. - In addition to base salary, employees may also be eligible to participate in an incentive program. Company Description At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Our commitment to fostering an inclusive workplace is fundamental to who we are and how we serve our communities. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism.