Conexiom

Role Description As a Senior Implementation Manager, you will own a portfolio of complex, high-profile customer implementations on the Conexiom platform, serving as the primary point of contact and trusted advisor from kickoff through go live. You are focused on time to value, ensuring every customer is set up to meet and exceed their success measures. You bring deep implementation expertise, a strategic mindset, and the ability to manage competing priorities without losing sight of the customer experience. In your role as a senior team member, you are self-directed, thrive in complex environments, and take pride in delivering implementations that genuinely transform how customers do business. Responsibilities - Customer Relationship & Value - Act as a trusted advisor to customers, developing a deep understanding of their business requirements and objectives to deliver tailored Conexiom platform solutions. - Serve as the principal point of contact throughout the implementation lifecycle, providing strategic guidance and expert consultation on platform best practices. - Monitor and support user adoption, proactively addressing concerns to ensure customers achieve maximum value from the platform. - Project Portfolio Management - Concurrently manage a portfolio of complex Conexiom platform implementations, ensuring delivery on time, within scope, and to a high standard of quality. - Develop and lead execution of comprehensive project plans that account for both customer and organizational strategic goals. - Track project progress, manage risks, and implement timely interventions to keep implementations on track. - Facilitate clear and consistent communication to customers and internal stakeholders through status updates, reports, and presentations. - Platform Implementation - Lead customers through end-to-end platform setup and launch, including business requirements gathering, configuration, testing, training, and go-live. - Collaborate with Product and Development teams to ensure accurate translation of customer requirements into the implementation process. - Conduct testing and quality assurance to ensure implementations meet and exceed customer expectations. - Documentation & Transition - Create and maintain detailed implementation documentation including business requirements, customizations, and customer-specific configurations. - Partner with Customer Success and Support to ensure seamless post-implementation handoffs and continuity of service. - Provide post-implementation support as assigned, addressing customer needs with a focus on continuous improvement. Qualifications - 5+ years of experience in SaaS implementation or technical onboarding, with a demonstrated track record of managing complex, concurrent projects. - Strong project management skills with proven ability to develop and execute comprehensive project plans against defined SLAs and timelines. - Strong technical aptitude with working knowledge of APIs, SFTP, data mapping and technical scoping, with the ability to translate complex integration requirements into actionable implementation solutions. - Exceptional communication and interpersonal skills, with the ability to engage and influence effectively across all levels of an organization. - Demonstrated ability to act as a trusted advisor, translating complex customer business requirements into effective platform solutions. - Strong analytical and problem-solving skills, with the ability to proactively identify and resolve technical and project-related challenges. - Customer-focused mindset with a commitment to delivering best-in-class implementation experiences and exceeding customer expectations. - Highly self-directed and accountable, with the ability to manage competing priorities and know when to escalate appropriately. - Experience delivering end-user training to diverse audiences in a SaaS or technology environment. - Familiarity with Manufacturing and Distribution is an asset. - Experience with ERP administration and/or accounting is an asset. Benefits - Training and development opportunities. - Competitive compensation. - Work/Life balance – Open PTO Policy in North America & Flex days in the UK. - Comprehensive health, dental, & vision insurance.

Conexiom is expanding its global revenue organization and evolving to a product-led, customer-centric go-to-market model. As an Enterprise Account Executive (EAE), you will operate within a cross-functional revenue pod alongside Product, Growth, Customer Success, and Business Development. You will focus on driving high-value customer acquisition and expansion motions by leveraging product usage insights, customer data, and collaborative pod strategies. In this flatter structure, you are not a “quarterback” handing off tasks — instead, you function as a core member of an autonomous pod, jointly responsible for territory outcomes, product adoption, and revenue expansion. Your role blends strategic selling with PLG-aligned motions such as nurturing activated users, converting product-qualified leads (PQLs), and expanding customers based on demonstrated value. Conexiom embraces diversity and equal opportunity. We are committed to building a team that reflects a variety of backgrounds, perspectives, and skills, mirroring the customers and communities we serve. We welcome applications from a broad, diverse talent pool. Responsibilities Territory & Pod Collaboration - Partner with your pod (Growth, BDR, Solutions, CS, Product) to define territory strategy, PQL engagement plans, and target-account priorities. - Use product telemetry and usage signals to identify promising accounts and expansion opportunities. New Logo & Expansion Ownership - Engage PQLs, inbound demand, and outbound target accounts with support from your pod’s BDR(s). - Run efficient, value-focused discovery and solution evaluations tailored for upper-midmarket and enterprise segments. - Lead both land and expand cycles, using product usage and customer outcomes to inform expansion timing and approach. Customer Problem-Solving & Value Narratives - Understand customer workflows, pain points, and current processes to build a compelling business value case. - Facilitate consensus across multiple stakeholders using a consultative, insight-driven approach. Cross-Functional Execution - Seamlessly pull in teammates (Solutions Consulting, CS, Product, Ops) based on customer needs—not hierarchy or rigid stages. - Share customer feedback proactively with Product and Growth to influence roadmap, messaging, and user activation flows. Revenue Accountability - Maintain accurate forecasts for both self-sourced and pod-sourced opportunities. - Manage your book of business to exceed quarterly and annual ARR targets. - Continuously refine sales motions based on data, experiments, and pod retrospectives. Qualifications - Proven success in Enterprise or Mid-Market SaaS sales with a track record of meeting or exceeding a $1M+ quota. - Experience in PLG-influenced environments (preferred), including PQL engagement, land-and-expand motions, or usage-driven sales. - Strong consultative selling skills and familiarity with modern strategic selling frameworks. - Background in ERP, eCommerce, EDI, RPA, Workflow Automation, Supply Chain, Document Automation, or related solutions. - Experience working with Manufacturing, Distribution industries is preferred. - Demonstrated pipeline creation skills and comfort qualifying in/out quickly. - Strong negotiation experience with SaaS/ARR contracts. - Growth mindset with a willingness to experiment, learn, and adapt in a PLG-hybrid model. - Ability to thrive in autonomous pods with shared goals and minimal bureaucracy. - Ability and willingness to travel as required. - Strong home-office productivity and time-management habits. #LI-Remote