Internet Brands was founded in 1998 as CarsDirect.com from the renowned business incubator, Idealab. Over the years, Internet Brands has grown into a leading on
Applicant Call Representative
Location
Georgia + 4 moreAll locations: Georgia | Iowa | Texas | South Dakota | Kansas
Posted
49 days ago
Salary
$15 - $18 / hour
Seniority
Senior
No structured requirement data.
Job Description
Applicant Call Representative
Internet Brands
Premier Disability Services, a division of Internet Brands. We are seeking qualified Applicant Call Representatives to join our high-volume call center team based in Minneapolis, MN. About Us: Premier Disability Services, LLC is a full-service Social Security Disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits. About the Role: The role will assist claimants with completing the Security Disability application, by asking a series of personal questions to obtain necessary information about their disability and qualifications for disability benefits. Calls typically last 30-45 minutes, and the Applicant Call Representative must demonstrate patience and empathy. The position must ensure that the application is completed fully and accurately. Compensation: $14.50/hr (remote) OR $18.00/hr (onsite in MN) with the opportunity to earn up to $750/month in performance-based bonuses. Hiring States: Onsite in Minnesota OR Remote in Georgia, Iowa, Texas, South Dakota, Kansas Work Location: - Minnesota (Brooklyn Park): Onsite only - Pay Starts at $18/hr - All other listed states: Remote - Pay starts at $14.50/hr Terms: Full-Time, hourly, non-exempt Hours of Operation: Monday-Friday, 8:00 AM - 6:00 PM CST Responsibilities: - Completes the online application for the claimant. - Asks a series of personal medical questions. - Uses several systems to complete the process. Website, internal, and order management systems. - Demonstrate Empathy, Compassion, and Patience. - Maintain confidentiality of sensitive information - Meet productivity and quality goals. - Use of call management software to answer calls, adhere to specified schedule, and breaks. Qualifications: - Previous experience in a call center environment. - Customer service orientated with demonstrated ability to show empathy. - Excellent written and verbal communication skills - Must be patient and inclined to help others. - Must be detail oriented. - Ability to achieve high productivity and quality standards. - Proficient working knowledge of Windows OS, Internet, and associated software. - BILINGUAL - English/Spanish a plus. In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services.
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