Role Description The Senior Learning Partner enables organizational capability and performance through impactful, business-aligned learning solutions. This senior individual contributor role owns the end-to-end learning lifecycle (needs analysis, design, delivery, evaluation, and continuous improvement) for priority areas, ensuring programs support onboarding, role-specific development, leadership growth, and ongoing skill enhancement. Operating as a strategic partner to senior leaders and subject matter experts, the Senior Learning Partner shapes learning priorities, influences decisions without formal authority, and uses data to demonstrate effectiveness and drive measurable performance outcomes and a culture of continuous development. How you will make a difference: - Partner with senior stakeholders to diagnose performance needs, clarify desired business outcomes, and translate priorities into a learning roadmap. - Recommend the right solution (learning, support materials, communications, or coaching), balancing speed, cost, risk, and impact. - Provide thought leadership on modern learning practices (learning, design, coaching, and scalable enablement) and act as a subject-matter expert for the learning partner approach. - Facilitate high-impact sessions for new hires and existing employees across various topics, adjusting delivery strategies when needed. - Lead onboarding and induction programs, ensuring an effective and consistent learner experience across locations and time zones. - Coach other facilitators and subject matter experts on delivery best practices to raise overall facilitation quality. - Own key learning programs end-to-end, including scope, timelines, communications, stakeholder alignment, and clear success measures. - Project-manage and track learning activities, ensuring timely completion and compliance with organizational requirements; proactively remove blockers and manage dependencies. - Maintain and manage user access within learning platforms and systems; define standards, templates, and ways of working to improve scalability and consistency. - Partner with external vendors and internal partners as needed to source, co-develop, or deliver solutions; manage quality and alignment to business needs. - Create, curate, and update learning curricula, programs, materials, job aids, and resources using adult learning principles and a consistent style/brand approach. - Regularly review and enhance training content to reflect evolving business needs, tools, processes, and compliance requirements. - Influence and align cross-functional partners to enable change adoption, ensuring learning is integrated into rollout plans and reinforced post-launch. - Act as an advocate for internal learning resources and drive engagement and a strong learning culture through campaigns, toolkits, and manager enablement. - Evaluate learning effectiveness using feedback, assessments, and performance metrics (e.g., adoption, proficiency, quality, productivity), and connect learning outcomes to business results where possible. - Build reporting and insights to identify trends, inform decision-making, and prioritize improvements. - Own key learning KPIs for assigned programs, set targets with stakeholders, and drive actions to improve results. - Lead continuous improvement cycles, incorporating learner and stakeholder feedback to enhance experience and impact. - Identify and recommend improved ways of working across learning programs and partnerships. - Manage training-related communications and inquiries through designated channels, resolving complex learning issues and escalations and improving service levels. - Support organizational initiatives by recommending on-demand or change-related training; proactively identify capability risks and propose mitigation actions. - Mentor and develop other Learning Partners and/or facilitators through coaching, peer reviews, and shared best practices (as an individual contributor, not a people manager). - Serve as a role model for employees and demonstrate the company culture and values. Qualifications - Bachelor’s degree in education, business, human resources, or a related field (or equivalent experience). - Advanced certifications in learning & development, facilitation, instructional design, evaluation, coaching, or CIPD-equivalent qualifications are desirable. - 10+ years of experience in corporate learning & development, enablement, talent development, or a related field, with a proven track record of delivering measurable impact. - Demonstrated experience leading complex, cross-functional learning programs end-to-end across regions/time zones, including diagnosis, design, delivery, and evaluation. - Strong project management and consulting skills, with experience advising senior stakeholders, influencing without authority, and recommending effective performance solutions beyond training. - Experience in service center operations and/or a multinational shared services environment is desirable. - Experience supporting change enablement, business/process/tool rollouts, manager reinforcement, adoption measurement, and coaching is preferred. - Strong experience managing Learning Management Systems (LMS), including reporting, learner administration, and governance. - Proficiency in Microsoft Office tools, particularly PowerPoint, Word, and Excel, with the ability to create impactful learning materials and narratives. - Experience in learning analytics, reporting, training process improvement, and large-scale learning governance. - Familiarity with instructional design/content development tools and Microsoft SharePoint is desirable. - High proficiency in English, both written and spoken, is essential; additional language skills are an advantage. - Strong facilitation, presentation, and communication skills, with the ability to engage diverse audiences, manage group dynamics, and influence senior stakeholders. - Ability to identify learning gaps, adapt delivery approaches in real time, and effectively facilitate virtual, hybrid, and in-person sessions. - Coaching and feedback capabilities to support facilitators, SMEs, and Learning Partners are desirable. - Strong organizational, stakeholder management, and prioritization skills, with the ability to manage multiple initiatives simultaneously. - Highly collaborative, adaptable, and comfortable working independently in fast-paced, global environments with shifting priorities and deadlines. Benefits - Autonomy and Flexibility (work in any way): Remote first, with the flexibility to include life needs like school runs and gym breaks in your schedule, all while maintaining a high standard of work. - Generous leave: Enjoy a competitive leave package including paid bonding leaves for new additions to your family. - Make a difference: Get 2 paid charitable days off to contribute to causes you believe in. - Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan. - International environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise. - Human-centered culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve. - Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace. Company Description Safeguard Global is…global! We enable global expansion without the risk by helping 1,500+ customers recruit, hire, manage, and pay employees in nearly 190 countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe.

Role Description The role of a Supervisor is to ensure the highest level of service for our clients by coaching and developing our customer service representatives and managing performance to consistently meet and exceed client expectations. Qualifications - High School Diploma or equivalent required, Associates or Bachelor’s degree preferred - 1+ years experience in customer service, call center or related field, including 12 months in a supervisor capacity - Healthcare Industry Preferred Requirements - Excellent interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills - Proficiency with the necessary technology, including computers, software applications, phone systems etc. - Ability to improve and/or transform team processes across functions within the organization - Ability to understand basic data and take appropriate action - Ability to drive individual and team efficiency and productivity through effective and efficient metric management - Ability to coach, train, and motivate employees and evaluate their performance - Ability to effectively lead and develop team towards improved performance - Ability to delegate and manage work loads and projects across functions within the organization - Ability to successfully drive continuous improvement efforts by leading work streams related to call center metrics and monitoring tools - Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions Roles & Responsibilities - Coach and develop team to achieve account specific and organization CPIs and KPIs - Responsible for monitoring employee performance using coaching tool and performance dashboards based on CPIs and KPIs - Responsible for managing employee performance to include coaching, reward and recognition activities and merit/performance reviews - Responsible for clearly communicating client and organization's expectations on an individual and team basis - Develop daily and weekly action Plans to address individual performance in relationship to team performance - Responsible for employee accountability and productivity, utilizing tools and reporting provided by clients and organization - Responsible for handling escalated and non-resolved customer for various claims issues - Participate in cross-functional activities and communication to further Company’s capabilities and improvements - Responsible for communicating by personal example and ongoing dialogue compliance to Company’s policies and procedures - Promote teamwork and cooperative effort - Help train and provide guidance to other CSRs within the organization - Maintain a clean, safe, and unobstructed work area, and practice good safety habits - Provide internal and external customers with the highest quality service Location El Paso, United States of America

• Plan and conduct training sessions for technicians • Collaborate with business and function stakeholders • Identify competence development needs • Maintain and analyze training records • Supervise or conduct special training courses • Stay current on industry developments and innovations

Role Description Provide an analysis of the existing practices of a member’s automotive shop and make recommendations for improvements based on ATI’s best practices and techniques. Provide coaching, consultation, and mentoring to our members in order for them to achieve the business goals and dreams. Guide members through the building blocks that turn their automotive shop into a profitable and efficient business via our 48-month re-engineering program and alumni programs. Essential Duties and Responsibilities - Listen, including active listening, to the needs of the shop owners to help them turn their shop into a profitable and efficient business. - Communicate for understanding what members wish to improve or correct about their business via phone, zoom, and email. - Review financial statements, evaluate competitors, and analyze business practices. - Once research is complete, develop a new business model or prepare recommendations and present them to the client. - Display a professional but assertive and results-oriented approach with strong mentoring skills and a passion for helping shop owners to become successful business owners. - Consult, train, mentor, and coach a client to help them achieve their business goals and dreams. - Successfully guide the client through the building blocks that create the foundation of a profitable business. - Meet or exceed all ATI goals, including: - Return on Investment for the client - CSI Scores, maintain customer satisfaction in the program - Report Cards/Road Map to monitor and measure performance and progress - Alumni conversation rate - Weekly contact with the Client - Ensure class attendance by the client and staff - Monitor status of where member is in the program at all times and determine how to best align the member’s needs with their wants Administrative Duties - Startup Agreement paperwork, Coach Client agreement, enter clear and understandable weekly notes based on client/coach calls. - Provide research and content for articles, classroom and training material. - Participation in weekly Coaches meetings, be aware of trends in other service-related industries that we could adapt or apply. - Attend Shop Owner’s Dinner Events, annual SuperConference participation, and industry-related events. - Required to attend monthly, quarterly, semi-annual, and annual company meetings. - Be prepared for and participate in weekly One on Ones with Team Leaders, participate in all Company meetings. - Attend ATI classes quarterly. - Facilitate an ATI Peer group or Performance group. - Participate in other modalities such as Live @ 9, podcasts, owner events, industry presentations, and tradeshows. - Be responsible for your calendar and manage time efficiently. Qualifications - Minimum 10 years overall automotive experience with a strong focus in service writing, shop management, operations management, or previous shop ownership, preferably in the independent, non-dealer, aftermarket arena. - Operations management experience (preferably with an aftermarket chain) involving established internal structure and processes. - Exceptional coaching and mentoring skills. - Solid automotive business understanding. - Ability to influence others over the telephone and videoconferencing. - Minimum 4 years of teaching, instructing, and mentoring small business owners or employees, with a clear understanding of the challenges facing independent shop owners. - Track record of consultative management, people development, and business management prior experience and success working in an organization that provides monthly goals. - Computer proficiency, particularly in Word and Excel; Knowledge of SalesForce CRM, a plus. - Sales abilities, strongly preferred. - Accounting or P&L experience. - Marketing and online/social media experience. - Writing skills with an interest in writing articles for industry magazines, a plus. - Solid understanding of how to recruit and retain high-quality employees at all levels of experience. - Excellent communication, interpersonal, and persuasion skills, with the ability to convince business owners to make major changes and paradigm shifts in their practices. Benefits - Compensation Range: $7.25 - $111,100.00 annually. - Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. - Supplemental pay types may include commissions or bonus incentives, depending on the role. - Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. - Get early access to 50% of your earned wages at any time through our myFlexPay program.