Role Description Sapiens is seeking a dynamic and experienced Lead Quality Assurance Analyst (Bilingual English-French) to oversee the quality assurance efforts for a complex, integrated platform comprising multiple modules. This role requires hands-on leadership, strategic planning, and technical expertise in both manual and automation testing. The Lead Quality Assurance Analyst will manage a hybrid QA team, drive platform-wide quality initiatives, and collaborate with cross-functional stakeholders to ensure seamless integration and high-quality delivery. This position will be part of Sapiens’ Life and Pension Insurance division. Responsibilities - Test Strategy & Planning - Define and implement comprehensive test strategies for manual and automation testing across modules. - Translate business and technical requirements into test artifacts including test cases, automation scripts, and test plans. - Plan and estimate QA efforts during sprint planning and release cycles. - Ensure alignment with QA best practices, design patterns, and organizational standards. - Test Execution & Platform Oversight - Oversee execution of manual and automated test cases across functional, regression, integration, and UAT phases. - Validate end-to-end workflows across integrated modules and shared services. - Coordinate system-level testing across environments (staging, pre-prod, production). - Monitor automation coverage and maintain regression suite health. - Defect & Risk Management - Identify, document, and track defects; collaborate with development and BA teams for resolution. - Evaluate defect impact across modules and prioritize based on business and technical risk. - Proactively identify platform-level quality risks and implement mitigation strategies. - Metrics & Compliance - Create and distribute QA reports covering test progress, defect metrics, risk mitigation plans, and platform KPIs. - Review and act on quality indicators such as defect leakage, test case effectiveness, and release confidence. - Ensure compliance with QA standards, audit requirements, and regulatory guidelines. - Team Leadership & Development - Lead and mentor a team of manual and automation QA engineers. - Support onboarding, training, and continuous learning for team members. - Conduct performance reviews and foster a culture of accountability and excellence. - Collaboration & Communication - Act as the primary QA contact for product, development, and delivery teams. - Collaborate with SMEs, architects, and module owners to ensure quality deliverables. - Facilitate cross-team defect triage and platform-level release readiness meetings. - Promote a culture of quality and continuous improvement across teams. Qualifications - Bachelor’s degree in Computer Science or related field (preferred). - ISTQB or equivalent certification - Advantage. - 10+ years of QA experience, with at least 3 years in a lead role. - Bilingual English French - Must. Requirements - Technical Skills - Strong understanding of QA methodologies, SDLC, and Agile/Scrum practices. - Experience with automation frameworks (e.g., Selenium frameworks). - Knowledge of REST/SOAP API testing and interface validation. - Ability to write SQL queries. - Familiarity with test management tools (e.g., Jira, Zephyr, QC). - Experience in life insurance domain (individual life and annuities) – Must. - Leadership & Communication - Proven experience managing hybrid QA teams and platform-level testing. - Excellent analytical, problem-solving, and communication skills. - Experience in client-facing roles (e.g., pre-sales, UAT coordination). - Ability to work independently and lead by example. Benefits - Experience in cloud platforms (AWS, Azure). - Exposure to performance, accessibility, and cross-browser testing. - Experience in tool evaluation and selection for manual and automation testing. - Willingness to work in a fast-paced, high-ownership environment. Company Description Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.

• Realizar a gestão de contratos, incluindo organização, centralização de documentos e condução do fluxo de assinaturas junto às áreas internas e clientes. • Atuar em processos comerciais e de pós-vendas, acompanhando oportunidades e utilizando ferramentas como CRM Dynamics e Espaider. • Apoiar processos jurídicos, interagindo com advogados para elaboração, revisão e validação de minutas contratuais, como NDA, contratos e parcerias. • Participar de RFPs e RFIs, realizando levantamento documental, interação com áreas internas e cadastro em plataformas de clientes. • Elaborar relatórios, apresentações executivas e books para clientes estratégicos. • Realizar gestão de cadastros e documentação, incluindo cadastro da empresa como fornecedora e organização de arquivos e documentos. • Apoiar o relacionamento entre áreas internas e clientes, garantindo alinhamento e agilidade nas demandas.

Title: QA Analyst Location: Dublin Job Description: We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo Dublin | €41,300 - €50,300 + Incentive Awards tied to your performance + Benefits | Hear from the team Our Operations team By solving customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better for everyone The EU Operations team is at the heart of everything we do for our customers at Monzo. To ensure that we’re providing our customers with exceptional customer service, our quality program is essential to help us monitor performance and identify areas for improvement. We’re looking for a Quality Analyst to support in this area and help us drive for excellence. You’ll play a key role by... - Completing independent QA of customer journeys across Monzo EU business areas, assess adherence to policies, processes, regulation and customer service standards - Completing independent reviews in line with the QA framework - Delivering reviews to exceptional standards, meeting both productivity and quality targets - Writing thorough, constructive and balanced feedback to enable business improvements and agent development - Working with the EU Quality Manager and Ops stakeholders to deliver feedback to drive improvements - Flagging trends and patterns, escalating risks to the EU Quality Manager for further review, and highlighting potential improvements in the QA processes - Supporting the EU Quality Manager with pulse checks where a deep dive into an issue is required We’d love to hear from you if… - You are passionate about our Monzo customer experience and want to help improve this - You have experience working in QA in a large scale operations - You have experience working with Quality tools and data tools e.g. SQL - You have experience of reviewing data - identifying trends and making recommendations - You have experience creating procedure documentation and guidance - You work collaboratively with other teams to reach a common goal - You are an excellent communicator, and can adapt your approach to suit the needs of different audiences and are able to challenge the status quo where necessary What’s in it for you €41,300 - €50,300 + Incentive Awards tied to your performance This role will have a hybrid working model, based in our Dublin office 2 - 3 days a week We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays) €1,200 learning budget each year to use on books, training courses and conferences Private healthcare scheme Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6% Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling The application journey has 3 key steps - 30 min call with the Recruiter - 30 min call with the Hiring Manager - 2 hours of technical and behavioural interviews This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-MOS1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage

Role Description As a Senior Customer Eligibility Verification Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. The Senior Business Operations Analyst supports operational performance, reporting, and process improvement initiatives within Customer Eligibility Verification (CEV), Medicaid, and Supplemental Nutrition Assistance Program (SNAP) public assistance program environments. This role serves as a business and operational subject matter expert (SME), supporting delivery teams through data analysis, workflow evaluation, operational support, and process improvement activities. Working collaboratively across multiple functional areas, the analyst partners with operations, leadership, technology partners, and external stakeholders to identify trends, improve efficiencies, support compliance requirements, and enhance service delivery outcomes. This role provides consultative and analytical support without direct operational ownership for program execution and requires strong knowledge of Medicaid and SNAP policies, eligibility processes, and operational flows, including awareness of evolving regulatory initiatives such as HR 1. - Support delivery and operations teams through reporting, operational analysis, and process improvement initiatives. - Serve as a subject matter expert for Medicaid eligibility verification and SNAP related public assistance workflows. - Analyze operational data and performance trends to identify opportunities for efficiency improvements and service enhancements. - Research operational issues, identify root causes, and recommend corrective actions. - Collaborate with cross-functional teams to support workflow improvements, automation efforts, and operational effectiveness. - Assist with monitoring compliance with Medicaid and SNAP program requirements and operational standards. - Develop and maintain reports, dashboards, and business documentation. - Participate in operational reviews and client discussions as needed to support delivery objectives. Qualifications - 5+ years of experience in healthcare operations, CEV, Medicaid, SNAP, public assistance programs, business operations, or related operational support environments. - 5+ years of experience supporting Medicaid eligibility, verification, enrollment, operations, or related operational processes. - Working knowledge of SNAP operations, eligibility processes, or public assistance programs preferred. - Experience analyzing operational data, preparing reports, and identifying process improvement opportunities. - Strong analytical, organizational, problem-solving, and communication skills. - Proficiency with Microsoft Excel and reporting tools. - Experience working in cross-functional operational environments preferred. Requirements - Opportunities to travel through your work (0-10%). - Remote position within the United States and Territories. - Collaborative, fast-paced operational environment supporting CEV, Medicaid, and SNAP public assistance-related programs. Benefits - The pay range for this position is $69,400 - $99,200 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - Variety of leadership and technical development academies to help build your skills and capabilities.