Founded in 2015, Monzo is a digital retail bank that is changing the future of the banking industry. The application has been downloaded by over 5 million custo
QA Analyst
Location
Leinster + 1 moreAll locations: Leinster | Ireland
Posted
59 days ago
Salary
EUR 41.3K - EUR 50.3K / year
Seniority
Senior
No structured requirement data.
Job Description
QA Analyst
Monzo
Title: QA Analyst Location: Dublin Job Description: We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo Dublin | €41,300 - €50,300 + Incentive Awards tied to your performance + Benefits | Hear from the team Our Operations team By solving customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better for everyone The EU Operations team is at the heart of everything we do for our customers at Monzo. To ensure that we’re providing our customers with exceptional customer service, our quality program is essential to help us monitor performance and identify areas for improvement. We’re looking for a Quality Analyst to support in this area and help us drive for excellence. You’ll play a key role by... - Completing independent QA of customer journeys across Monzo EU business areas, assess adherence to policies, processes, regulation and customer service standards - Completing independent reviews in line with the QA framework - Delivering reviews to exceptional standards, meeting both productivity and quality targets - Writing thorough, constructive and balanced feedback to enable business improvements and agent development - Working with the EU Quality Manager and Ops stakeholders to deliver feedback to drive improvements - Flagging trends and patterns, escalating risks to the EU Quality Manager for further review, and highlighting potential improvements in the QA processes - Supporting the EU Quality Manager with pulse checks where a deep dive into an issue is required We’d love to hear from you if… - You are passionate about our Monzo customer experience and want to help improve this - You have experience working in QA in a large scale operations - You have experience working with Quality tools and data tools e.g. SQL - You have experience of reviewing data - identifying trends and making recommendations - You have experience creating procedure documentation and guidance - You work collaboratively with other teams to reach a common goal - You are an excellent communicator, and can adapt your approach to suit the needs of different audiences and are able to challenge the status quo where necessary What’s in it for you €41,300 - €50,300 + Incentive Awards tied to your performance This role will have a hybrid working model, based in our Dublin office 2 - 3 days a week We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays) €1,200 learning budget each year to use on books, training courses and conferences Private healthcare scheme Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6% Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling The application journey has 3 key steps - 30 min call with the Recruiter - 30 min call with the Hiring Manager - 2 hours of technical and behavioural interviews This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-MOS1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage
Related Guides
Related Categories
Related Job Pages
More Analyst Jobs
Senior Customer Eligibility Verification Analyst
Gainwell TechnologiesGainwell Technologies is an award-winning digital health technology company that supports the administration of healthcare and human services programs. In past
Role Description As a Senior Customer Eligibility Verification Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. The Senior Business Operations Analyst supports operational performance, reporting, and process improvement initiatives within Customer Eligibility Verification (CEV), Medicaid, and Supplemental Nutrition Assistance Program (SNAP) public assistance program environments. This role serves as a business and operational subject matter expert (SME), supporting delivery teams through data analysis, workflow evaluation, operational support, and process improvement activities. Working collaboratively across multiple functional areas, the analyst partners with operations, leadership, technology partners, and external stakeholders to identify trends, improve efficiencies, support compliance requirements, and enhance service delivery outcomes. This role provides consultative and analytical support without direct operational ownership for program execution and requires strong knowledge of Medicaid and SNAP policies, eligibility processes, and operational flows, including awareness of evolving regulatory initiatives such as HR 1. - Support delivery and operations teams through reporting, operational analysis, and process improvement initiatives. - Serve as a subject matter expert for Medicaid eligibility verification and SNAP related public assistance workflows. - Analyze operational data and performance trends to identify opportunities for efficiency improvements and service enhancements. - Research operational issues, identify root causes, and recommend corrective actions. - Collaborate with cross-functional teams to support workflow improvements, automation efforts, and operational effectiveness. - Assist with monitoring compliance with Medicaid and SNAP program requirements and operational standards. - Develop and maintain reports, dashboards, and business documentation. - Participate in operational reviews and client discussions as needed to support delivery objectives. Qualifications - 5+ years of experience in healthcare operations, CEV, Medicaid, SNAP, public assistance programs, business operations, or related operational support environments. - 5+ years of experience supporting Medicaid eligibility, verification, enrollment, operations, or related operational processes. - Working knowledge of SNAP operations, eligibility processes, or public assistance programs preferred. - Experience analyzing operational data, preparing reports, and identifying process improvement opportunities. - Strong analytical, organizational, problem-solving, and communication skills. - Proficiency with Microsoft Excel and reporting tools. - Experience working in cross-functional operational environments preferred. Requirements - Opportunities to travel through your work (0-10%). - Remote position within the United States and Territories. - Collaborative, fast-paced operational environment supporting CEV, Medicaid, and SNAP public assistance-related programs. Benefits - The pay range for this position is $69,400 - $99,200 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - Variety of leadership and technical development academies to help build your skills and capabilities.
Fidelio Application Support Analyst
CAIWHEN YOU NEED TO MEET A HIGHER STANDARD® in US | ASIA | EUROPE | AUSTRALIA
Role Description We are looking for an Application Support Analyst to serve as the primary technical expert for the OHC (Fidelio) PMS, supporting shipboard and shoreside operations. This position will be full-time and remote. - Application Expertise & Support: - Serve as the primary technical expert for the OHC (Fidelio) PMS, supporting shipboard and shoreside operations. - Provide Tier 2/3 support, troubleshooting complex issues and ensuring timely resolution. - Collaborate with vendors and internal teams to manage escalations and system updates. - System Administration: - Provide medium to expert-level support for Windows Server 2022 and workstations. - Perform basic Linux administration tasks. - Monitor system performance and ensure optimal uptime and reliability. - Database & Analytics: - Utilize SQL Server for diagnostics and support, with a focus on stored procedures and relational database principles. - Analyze incident trends and system performance to identify root causes and improvement opportunities. - Incident & Problem Management: - Apply incident management principles to manage and resolve issues efficiently. - Use tools such as ServiceNow and/or PagerDuty for ticketing, escalation, and communication. - Collaboration & Communication: - Work closely with shipboard teams, IT, and cross-functional stakeholders to ensure alignment and support. - Communicate clearly and effectively across technical and non-technical audiences. - Continuous Learning & Adaptability: - Stay current with emerging technologies and cruise industry trends. - Demonstrate flexibility and a willingness to learn new systems and processes. - Travel & Global Support: - Provide support across time zones and geographies. - Be available for occasional travel to ships or offices as needed. Qualifications - Cruise line experience in a similar role is strongly preferred. - Proven expertise in the OHC (Fidelio) Property Management System is essential. - Strong knowledge of Windows Server 2022, workstation support, and basic Linux administration. - Experience with SQL Server, especially stored procedures and relational database concepts. - Familiarity with ServiceNow, PagerDuty, or similar incident management platforms. - Excellent analytical, problem-solving, and communication skills. - Ability to work independently and collaboratively in a fast-paced, global environment. Requirements - ITIL certification or similar process-oriented frameworks (preferred). - Experience supporting shipboard environments and hospitality systems (preferred). - Multilingual communication skills are a plus (preferred). Physical Demands - Ability to safely and successfully perform the essential job functions. - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor. Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
QA Analyst
Tech And SolveTech And Solve es una empresa dedicada al desarrollo de software a la medida para clientes de los sectores retail, financiero y de servicios. Aquí, utilizamos la tecnología y nuestro ingenio para hacer la vida más fácil y generar progreso. Las personas que hacen parte de nuestro equipo se conocen como Solvers, profesionales que comparten el propósito de construir soluciones que generen valor real. Nuestra cultura promueve el crecimiento de las personas, el trabajo colaborativo y la búsqueda constante de soluciones simples para problemas complejos.
Role Description Este es un puesto de trabajo remoto. Buscamos Analista QA con más de 3 años en los siguientes skills: - Diseño y ejecución de casos de prueba funcionales y no funcionales, validación de flujos de usuario, pruebas de regresión, smoke testing y pruebas exploratorias. - Experiencia validando plataformas digitales, APIs y aplicaciones móviles, especialmente en productos orientados al usuario final. - Uso de herramientas como Postman o Swagger para validar servicios REST, autenticación, respuestas y manejo de errores. - Uso de herramientas como Jira, Azure DevOps o similares para reportar bugs, priorizar incidencias y dar seguimiento. - Conocimientos básicos de bases de datos sobre consultas SQL para validación de información y pruebas de integridad de datos. - Nociones sobre productos financieros digitales, transacciones, seguridad de datos y cumplimiento regulatorio pueden ser un valor importante. Qualifications - Experiencia trabajando con Scrum o Kanban, participación en ceremonias ágiles y colaboración cercana con desarrollo y producto. - Manejo de herramientas y frameworks de automatización como Selenium, Cypress, Playwright o similares, además de conocimientos básicos de programación/scripting. Benefits - Ser parte de Tech And Solve significa trabajar en un entorno donde las personas son protagonistas. - Horario flexible - Vacaciones parciales (puedes tomarlas cuando lo necesites) - BYOD / Auxilio para trabajar con tu propio equipo - Medio día libre en tu cumpleaños - Pago del 100% de incapacidades - Plataforma de gestión de beneficios - Acceso a plataforma de capacitación - Pólizas de vida y salud
Portfolio Strategy Analyst
Johnson & Johnson Innovative MedicineAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Role Description Johnson & Johnson is hiring for a Portfolio Strategy Analyst – Shockwave Medical to join our team. The position is FULLY REMOTE and can sit anywhere in the US. We are seeking a highly analytical, intellectually curious individual to lead data acquisition, management, and insight efforts across Shockwave portfolio strategy initiatives. This role is designed as an analytical entry point for someone eager to work at the intersection of market data, voice‑of‑expert (VOE) insights, portfolio strategy, and emerging AI‑enabled tools. The ideal candidate is a data “enthusiast” who enjoys working with large, imperfect data sets, spotting patterns, building frameworks, and translating insights into concise, actionable outputs. The role will focus on structuring, synthesizing, and activating diverse data inputs—including market data, sales analytics, VOE, market research, and internal systems—to enable data driven portfolio decision‑making. Responsibilities: - Market & Sales Data Analysis - Aggregate, clean, and analyze market, sales, and utilization data - Build repeatable analytical frameworks and dashboards to support portfolio reviews, strategic planning, and leadership discussions. - Partner with commercial operations and analytics groups to ensure alignment and effective use of available data sources. - Assist in building business case assessments for new indications or portfolio expansion opportunities, including market size, adoption dynamics, and strategic rationale - Voice of Expert (VOE) Synthesis - Support end‑to‑end VOE processes, including framework development, data aggregation, synthesis, and trend identification. - Help translate qualitative expert input into structured insights that inform portfolio priorities and development decisions. - Support planning around major medical conferences and forums, including pre‑work synthesis and post‑meeting insight capture. - Enterprise Data Management - Help improve how the team integrates and utilizes data across multiple internal systems and external sources. - Identify gaps, inefficiencies, and opportunities to enhance data usability and accessibility for portfolio team. - AI Integration & Enablement - Explore how AI‑enabled tools and analytics can be leveraged to improve VOE capture, insight synthesis, and portfolio decision‑making. - Actively contribute ideas on where and how AI should be deployed across portfolio strategy workflows. - Help pilot new analytical approaches and tools as capabilities evolve. Qualifications - Bachelor’s degree in Business, Marketing, Economics, Engineering, Data Analytics, or related field required or equivalent experience. - 2–4 years of relevant experience in analytics, strategy, consulting, market research, commercial analytics, or related analytical role. - Strong analytical skills with experience working with complex data sets and synthesizing insights. - Demonstrated ability to translate data into clear, concise, actionable insights for cross‑functional stakeholders. - High intellectual curiosity with strong problem‑solving and critical‑thinking skills. - Excellent written and verbal communication skills; comfort presenting insights to diverse audiences. - Ability to work effectively in a fast‑paced, matrixed environment while managing multiple priorities. - Prior experience in medical device, healthcare, or life sciences a plus but not required. Requirements - Must be able to travel up to 30% (Global & U.S.). - Ideal candidate will be local to Santa Clara office; Remote candidates will be considered with expectation of quarterly travel to Santa Clara office. Benefits - Vacation – 120 hours per calendar year - Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado – 48 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year - Holiday pay, including Floating Holidays – 13 days per calendar year - Work, Personal and Family Time - up to 40 hours per calendar year - Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child - Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year - Caregiver Leave – 80 hours in a 52-week rolling period - Volunteer Leave – 32 hours per calendar year - Military Spouse Time-Off – 80 hours per calendar year
