• Own end-to-end 3PL network performance and warehousing execution, accountable for key service outcomes including on-time shipping, order cycle time, inventory accuracy, dock-to-stock efficiency, order quality, and damage/shrink performance • Establish and govern standardized SOP frameworks across the 3PL network, ensuring consistent execution of core processes such as inbound/outbound operations, inventory control, damaged goods handling, safety, compliance, and business continuity • Serve as the process owner for inventory control across the 3PL network, driving cycle count discipline, improving inventory accuracy, aged inventory visibility, and reconciliation with plants and planning • Develop and manage warehouse capacity plans across the 3PL network, covering space utilization, labor requirements, seasonal demand, and growth initiatives • Establish and drive site-level performance governance and execution discipline across the 3PL network by implementing KPI frameworks, escalation processes, and structured issue resolution • Act as the end-to-end process owner for warehousing and distribution across the 3PL network, driving scalable and repeatable operations through standardized work, KPI-based performance management, and structured continuous improvement methodologies • Partner with Procurement and Finance to support contract and cost governance across the 3PL network, including warehouse agreements, scope changes, rate cards, and billing processes • Provide warehousing and distribution expertise to support network optimization, warehouse transitions, new site onboarding, and system or process improvement initiatives

• Handle L1/L2 technical support requests for business users and client environments. • Monitor customer infrastructure, cloud systems, servers, endpoints. • Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues. • Support Windows desktop, Windows Server, basic Mac OS. • Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios. • Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions. • Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue. • Communicate with third-party vendors and software support teams when deeper troubleshooting is required. • Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.

• Lead our Network Operations team through infrastructure modernization initiative • Shape careers of network and software engineers, creating high-performance culture • Lead transformation from physical data centers to cloud-native network architecture • Champion automation using Terraform and infrastructure-as-code practices • Own strategic roadmap for right-sizing physical POP footprint • Design network solutions that are secure and scalable • Bring hands-on expertise with Cisco switches, Palo Alto firewalls, and data center infrastructure • Architect and optimize AWS cloud networking • Protect 99.999% uptime through proactive monitoring and sharp incident response • Manage Marqeta's corporate network infrastructure

Role Description As Marqeta’s Senior Manager, Network Operations, you will lead our Network Operations team through a critical infrastructure modernization initiative. This role combines strategic leadership with hands-on technical expertise as we transition from traditional data center infrastructure toward a more cloud-native architecture while maintaining our industry-leading 99.999% uptime commitment. You'll lead a team responsible for both our AWS-based cloud network infrastructure and physical Points of Presence (POPs) hosted in colocation facilities, driving automation initiatives and architectural evolution while ensuring the reliability our customers depend on. We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us! Qualifications - 7+ years of network engineering experience in production environments - At least 3 years leading and developing technical teams - Hands-on Cisco expert — deeply comfortable with switching platforms and routing protocols like BGP and OSPF - Experience architecting and managing Palo Alto Networks firewall deployments - Deep, practical knowledge of AWS cloud networking — VPCs, Transit Gateways, Direct Connect, CloudFront, Route53 - Track record of owning and maintaining high-availability networks at 99.9%+ uptime - Experience with Terraform and infrastructure-as-code practices - Strong foundation in network automation, scripting, and DevOps practices - Bachelor's degree in Computer Science, Information Systems, or equivalent expertise through hands-on experience Requirements - Shape the careers of a talented team of network and software engineers - Build a high-performance culture focused on automation, reliability, and continuous improvement - Drive talent strategy through performance management and career development planning - Lead infrastructure transformation from physical data centers to a cloud-native network architecture - Champion automation by leveraging Terraform and infrastructure-as-code practices - Own the strategic roadmap for right-sizing our physical POP footprint - Design secure and scalable network solutions - Stay sharp at the hardware level with hands-on expertise in Cisco switches and Palo Alto firewalls - Architect and optimize AWS cloud networking - Protect 99.999% uptime through proactive monitoring and incident response - Take full ownership of Marqeta's corporate network infrastructure - Oversee the Cisco Meraki platform and ensure reliable Wi-Fi access - Manage ISP relationships and circuit management - Partner with the security team to implement corporate network security policies - Plan ahead to manage corporate network capacity - Cultivate strategic relationships with colocation providers and key network hardware vendors - Negotiate contracts and SLAs to optimize cost and performance outcomes - Translate network strategy into business value - Communicate complex concepts and project progress with clarity Benefits - Multiple health insurance options - Flexible vacation time - Retirement savings program with company contribution - Equity in a publicly-traded company - Monthly stipend to support our remote work model - Annual “development dollars” to support growth and development - Family-forming benefits and up to 20 weeks of Parental Leave Company Description Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, providing unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. - Powering well-known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc.) - Opportunity to work with innovators around the world and unlock equitable financial access for all.