Role Description Responsible for triaging incoming calls to the Froedtert & Medical College of Wisconsin (F&MCW) After Hours Answering Service from patients, caregivers, or other health care providers. The Triage RN assesses the patient's needs and provides appropriate clinical options through the guidance of the triage protocols which may include: - Education regarding immediate care advice - Preventative behavior Patient calls to the After Hours Answering Service are documented using a telephone encounter in Epic, the electronic medical record. Qualifications - A minimum of five years of clinical experience in acute or ambulatory care is required. - Seven or more years of clinical experience in acute or ambulatory care is preferred. - Professional knowledge of nursing theory and practice at a level normally acquired through completion of a minimum of two years education at an accredited School of Nursing in order to be eligible for licensure as a Registered Nurse is required. - Bachelor's degree is preferred. - Requires current state of Wisconsin Registered Nurse License or a Multi-state Nursing License from a participating state in the NLC (Nurse Licensure Compact). Requirements - Candidate must live within a 1-hour radius of the Woodland Prime facility. - Standard Hours: 28.00 - Shift: Shift 3 - Shift Details: Every other week (A week): Mon- Sun 2200-0600. Holidays on A week. Benefits - Pay is expected to be between: $29.70 - $46.04 (hourly). - Paid time off. - Growth opportunity - Career Pathways & Career Tuition Assistance, CEU opportunities. - Academic Partnership with the Medical College of Wisconsin. - Referral bonuses. - Retirement plan - 403b. - Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics. - Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available. Company Description The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research, and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network includes: - Ten hospitals - Nearly 2,000 physicians - More than 45 health centers and clinics We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce.

Role Description This job provides administrative and clerical support, creates data management reports, performs data analysis, acts as a liaison between immediate supervisor, upper management, direct reports and consultants, and manages special projects, functions and/or programs. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion. Qualifications - Required - High School diploma or equivalent - Preferred - Associates degree in Business Administration or related field Requirements - Required - 7 years of Professional level administrative experience. - Experience maintaining highly confidential and sensitive information. - Must have computer skills and dexterity required for data entry and retrieval of patient information. - Must be proficient with Windows-style applications and keyboard. - Typing proficiency. - Knowledgeable of medical terminology. - Strong interpersonal skills. - Strong verbal and written communication skills. - Good organizational skills. - Good time management skills. - Strong analytical skills. - Basic math skills. - Must be able to work a flexible work schedule (e.g. 24/7, weekend, on call availability). - Must be able to travel throughout and between facilities. Job Duties - Provides project management support. - Coordinates information/paperwork processing for staff, quality reporting, and committee reports. - Develops presentations, handouts, and other educational tools requested by administrators. - Maintains, tracks, and orders supplies/marketing materials as needed for department. - Complies statistical reports, researches information, performs special projects and completes miscellaneous duties. - Greets every office visitor in a pleasant and responsive manner; courteously answers and screens incoming calls. - Develops and maintains organized record keeping systems as needed to facilitate the flow and retrieval of information. - Other related duties as required. Physical and Environmental Demands - Very Heavy Work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. - Duties performed routinely require exposure to blood, body fluid and tissue. - The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. - The incumbent has an occupational risk for exposure to all communicable diseases. - There may be occupational risk for exposure to hazardous medications or hazardous waste within the environment.

• Lead delivery of administrative services for large and complex client accounts • Have complete knowledge and full understanding of Health & Welfare administration principles and practices • Demonstrate strong analytical and problem-solving skills by thoroughly assessing issues, identifying root causes, and developing creative and effective solutions • Resolve and evaluate a broad range of issues using creative strategies and recommend creative approaches to enhance outcomes • Perform work autonomously, receiving oversight from managers or subject matter experts at key stages • Communicate and consult with clients on issues, system functionality, best practice, industry standards, legislative changes and on other service delivery functions with a consultative approach • Proactively communicates status and progress of account work and issues to internal and external stakeholders • Ensure all tasks are documented according to the internal guidelines and updated proactively in the internal task management tool to meet deliverable dates • If deliverables are at risk, escalate to client and/or leadership appropriately • Collaborate across internal teams by facilitating issue review and solution identification, resolving problems and in delivering results for clients • Leverage the root cause analysis tool to evaluate escalated issues and share information with leadership as well as with their peers in the event of a global issue impacting other clients • Draft, maintain and communicate work orders for client requests, estimate work effort and required tasks across cross functional team members • Ensure scope, assumptions and fees are documented correctly, and obtain proper internal reviews prior to sending to the client for approval • Review monthly invoices for accuracy including client standard fee schedule, out of scope items and revenue recognition • Work with the call center to make sure they have the correct information to provide high quality service to clients and their employees • Review and respond to call center escalations and member level cases by delegating to the Client Service Associate/Manager for assigned clients • Analyze and interpret all client materials used for benefit administration to ensure that they are current and meet quality standards • Lead all internal requirements documentation creation and ensure other benefit related materials are consistent with the client's specifications and are properly and professionally prepared • Lead the annual enrollment process including reviewing annual plan design changes, updating requirement documents, driving team work to meet milestones, mitigating risks for deliverable misses, delivering client test plans and completing other tasks based on the project plan • Lead testing work flows for clients and internal teams to ensure quality system work and updates • Identify training opportunities and suggest process improvements to streamline ongoing delivery

• Creation and timely delivery, as defined by the client schedule/calendar, of accurate trade reporting to clients • Complete any ad hoc reporting as needed and requested by Client and Trade/Portfolio Manager • Ensure client reports are in good form and are provided to clients a minimum of 24 hours prior to the scheduled call • Review trade level reports per the defined client schedule/calendar to ensure projects are progressing timely and tasks are updated properly. • Communicate any issues found to Functional/Reconciliation/Chain teams • Communicate directly with Functional/Reconciliation/Chain teams on high priority deals/tasks related to their assigned client(s) • Evaluate and resolve loan level issues as assigned by other functional areas/Departments • Identify any task coding and/or reporting discrepancies/issues noted during ongoing status report reviews and complete appropriate follow up to resolve the issue • Validate chain of assignments for completeness, order assignments and/or Allonges as required related to assigned client tasks/portfolio • Facilitate rush/one off requests for document creation/recording/cancellation/document retrieval received from client and internal departments and provide updates/feedback to the client • Retrieval of images provided by custodian and seller and upload into CAM as well as coordination of pre-settlement timelines upon receipt of images • Such other activities as may be assigned by your manager