Role Description Girl Guides of Canada is seeking a Customer Care Centre Representatives (Contract until June 2027). This is a remote work position. Must reside in Canada (Shifts from 12PM-8PM EST, Monday to Friday). Reporting to the Manager, Service Delivery, the Customer Care Centre Representative will be part of a Canada wide, customer facing team for our organization. If your passion is providing great customer service and you have a knack for navigating people through online registrations and general processes, this could be the job for you! The Customer Care Centre Representative will: - Process a high volume of phone calls, chats and emails every day. - Become an expert on our programs, resources, processes, and deadlines to provide timely responses to a full range of questions from the public, parents, and members. - Create a strong partnership with our Unit Guiders by providing them with timely and accurate administrative support. - Apply organizational policies regarding inclusivity to content, member communication and customer service. Qualifications - 1-2 years of customer service experience. - Proficient with MS Office Suite and ability to learn new software quickly. - Friendly and professional demeanor. - Excellent communication skills and enjoy working as part of a team. - Comfort with ambiguity and working in a fluid, fast-paced environment. - High attention to detail and ability to multi-task and stay organized. - Critical thinker and problem-solving skills with the ability to effectively utilize provided resources. - Ability to have good judgement in situations requiring escalation. Requirements - French language skills/fluency (and any other language spoken in Canada). - Experience working with a diverse population of volunteers within the non-profit or charitable sector. - Knowledge of/experience with Guiding. Benefits - Collaborative hybrid/remote work environment. - Fun and friendly work environment and work-life balance. - Hiring Range: $41,300.00 - $48,7040.00

Role Description We're looking for a Customer Experience Specialist to become the front line of Marker.io. You'll help customers through live chat, email, and calls with everything from: - Technical troubleshooting - Billing questions - Onboarding guidance - Product education - Trial support - Feature clarification - Account management - Upgrade conversations This is not a traditional "ticket support" role. You'll play a key role in helping customers succeed with Marker.io while also improving retention, conversion, and overall customer experience. You'll work closely with the founders, product team, and engineering team to surface customer insights, improve documentation, and identify friction in the product. Qualifications - 3-6 years of experience in a customer-facing role in a SaaS or tech environment - Familiarity with issue tracking/project management tools (Jira, GitHub, ClickUp, etc.) - Experience troubleshooting common issues related to SaaS products, including authentication (SSO/SAML/native), browser behavior (extensions, cache), and user access problems - Strong ownership and autonomy - Ability to communicate clearly and empathetically in writing - Organized and detail-oriented - Ability to stay calm and helpful under pressure - Comfortable switching between technical and non-technical conversations - Ability to learn software products quickly - Proactive mindset, looking for ways to improve systems/processes - Flexible working hours and availability for on-call situations Requirements - Curiosity and enjoyment in helping people solve problems - Ability to handle 1st-level customer inquiries and support via email, chat, and online calls Benefits - Salary: €45,000-€55,000, based on relative experience and skills - Remote-first: Work from anywhere between UTC−3 to UTC+1 - Team retreats: At least once per year, plus regular Brussels meetups for remote team members - Flexible working hours: Control your own schedule as long as collaboration and work are effective - Holidays: 25 days off per year - Onboarding in Brussels: Your first week will be on-site for kickoff - Career evolution roadmap: Mapping of career goals from day one with regular check-ins Company Description Marker.io launched in 2016, founded by three friends with digital agency backgrounds who saw how painful it was to collect website feedback. We built a better way. Today we're a team of 12, serving 3,000+ companies worldwide. Our HQ is in Brussels, but most of the team works remotely across Europe and the US. We help digital teams deliver and maintain flawless websites. We're now expanding the core product into proactive website monitoring and adding AI capabilities to the app. Bonus Points - Experience supporting integrations or APIs - Experience in product-led growth (PLG) companies - Experience with Intercom, Help Scout, Zendesk, or similar tools - Basic technical knowledge (browser debugging, APIs, web apps, etc.)

• Apoyar implementaciones de HubSpot • Crear y mantener objetos personalizados, propiedades, tuberías y estructuras de permisos • Mejorar la organización del CRM, la calidad de los datos y la consistencia de los procesos entre equipos • Asistir en las operaciones de campañas de marketing y seguimiento del ciclo de vida

• Expert customer support via phone, email, and walk-ins (pool chemistry, maintenance, and equipment troubleshooting) • Creating accurate quotes for pool packages, equipment upgrades, liners, and parts • Driving sales through upselling chemicals, parts, and maintenance equipment • Performing water testing and providing chemical treatment recommendations • Processing orders and coordinating with service and delivery teams