tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk We believe that everyone, no matter their background in work, life, culture or experiences has the ability to be exceptional. We seek exceptional people. We are bold, like risks, and take on big challenges together. Our customers love the product, provide valuable feedback, and trust us to rapidly help them with more of their problems. Feel free to join in one of our upcoming Townhalls on Youtube to experience it for yourself: https://hsptb.com/twnhll We’re seeking a Technical Support Engineer to bridge the gap between our Customer Support and Engineering teams. What you will be working on As a Technical Support Engineer, you'll be the bridge between our 45 person Customer Support team and Engineering: building the systems and tools that power exceptional customer service at scale. No two days are the same. You might spend one day deep in technical investigations tracking down a pesky bug, and the next building impactful projects that improve how our entire support operation functions. You'll work extensively with one of the largest Laravel Nova setups you'll likely encounter—a massive system with countless moving parts that supports our growing support team. This is a role for someone who loves building back-office systems and enabling tools that help the business operate smoothly in the background. You'll get to touch nearly every part of our codebase, giving you exposure across the entire product rather than being siloed into specific features. Design, build, and maintain internal tools using Laravel and Laravel Nova that directly impact the efficiency of our Customer Support team. Build Laravel endpoints and functionality that power our AI support tools (like Intercom Fin) to better resolve customer needs. You won't just be configuring UIs, you'll be writing real code. Develop systems and automated workflows that have impact across multiple teams. Create and update technical documentation and help articles to empower customers and support staff with self-service resources. Collaborate with customers and internal teams to diagnose and resolve complex technical issues that require critical thinking and investigation. Work closely with Product, Engineering, Sales and Customer Success teams to identify opportunities for tooling and automation improvements. Our self-defined tech stack acronym is 🌴 PALM-B; PHP, Angular, Laravel, MySQL and Beanstalk. Requirements Benefits The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work. A supportive, radically transparent, and caring team environment, where you are trusted, not managed—and a culture that is focused on results and output. The total budget for this role is within US$95,803.56 - US$121,005.00 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation. For US employees, the gross salary could be anywhere between $81,433.03 - $102,854.25. We also offer an extra incentive into our equity with RSUs (through our $HOST token), with a grant value of up to $48,402.00, to share in the long-term upside of the company. Separately, this role is eligible for up to an additional US$271,120.00 per year in Performance Share Units (PSUs). These PSUs do not vest over time and are granted only upon the achievement of clearly defined business performance targets. The size and payout of this award are directly tied to measurable outcomes and are intended to strongly align compensation with company impact. 35 days off per year, encouraged (including self-serve public holidays) and parental leave. For US employees: healthcare (including EPO, PPO and HSA), 401(k). Mental-health and emotional support with therapists on call through Slack by Spill. Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards.

Job Summary & Responsibilities Job Overview: The Support Analyst I is a role within our Software Support division. The ideal candidate for this position will have strong technical skills and a passion for troubleshooting. This is a customer facing position, so this individual must have strong communication and customer service skills. Our team remotely supports production environments all around the globe to resolve issues and minimize the impact to production. The software support team troubleshoots both software and hardware issues. As an Application Support Analyst I you will find yourself troubleshooting in-house applications, 3rd party applications, data mining, report building, writing and working with complex queries, database management, indexing, and potentially promoting a software fix. Are you afraid of falling into the rut of doing the same thing day in day out? No problem is the same and no day is the same. You will be able to take pride in your work and be personally responsible for keep our customers multi-million dollar operations running smoothly.] Travel Requirements: 15% overnight travel (Travel expenses paid by Bastian Solutions) Preferred Skills and Required Qualifications : Bachelor’s degree required, degree in Computer Science or Information Systems preferred. Strong computer skills including: Microsoft Office, Microsoft Project, and various Databases (SQL Server and Oracle). Classroom experience with Databases OK Minimum one year of experience troubleshooting Exacta as a Specialist II. Excellent customer service skills. Remain positive and calm under pressure. Excellent troubleshooting abilities and analytical skills. Ability to write and understand SQL Queries. Superior oral and written communication skills. Must be eligible to work in the USA long term without sponsorship. To learn more about us, click the following link - https://www.youtube.com/watch?v=_wJsktTkF50 About Bastian Solutions: Bastian Solutions, a Toyota Automated Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers. In addition to exciting work at a growing company, we offer the following benefits: Health, Dental, and Vision Insurance 401(k) Retirement Plan with a company match Vacation/Holiday Pay Tuition Reimbursement Volunteer Work Professional Associations, Conferences and Subscriptions Company Meetings & Events Bastian Solutions does not work outside recruiting agencies. No solicitation phone calls please.

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for VMware, Oracle, SAP, JD Edwards and Microsoft. We have an immediate need for an experienced VMware L3 Support Engineer: Occasional after hours, weekends and holidays support for urgent customer issues. Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues. Role skill requirements: Minimum 5 years’ experience across VMware core technologies at a senior support level. Experience in handling critical customer situations. Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs. Understanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies Understanding of Edge Services: Load balancer configuration, NAT and VPN. Knowledge of VMware vSphere is mandatory. Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch). Knowledge of Rest API, Curl and Postman is mandatory. Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE). Knowledge of Certificates is needed. Understand the concept of Self-signed, CA certificates. Proficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment. Proficiency in Networking is mandatory. In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design Proficiency in Packet Capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization. Familiarity with systems management concepts, processes and standards (e. g. SNMP); capacity/performance management and tuning; and storage and network management. Certifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus, VMware: VCP, VCP-NV, VCAP-NV is a plus We are committed to fair and equitable compensation practices. As such, compensation will ultimately be in line with the labor market data, and the location in which the position is filled. Final compensation for this role will be determined by various factors such as education, experience, knowledge, skills, and abilities of the candidate, and alignment with labor market data and geographic location. US - Pay Transparency $125,000 — $135,000 USD For California based applicants, see our CCPA policy here - Privacy Policy

We Make Remote Work Remarkable • TopTalent from LatAm Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe. We need an English-fluent Technical Support Engineer (L1/L2) , based in Latin America, available to work remotely. We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills. Are you the one we are looking for? Responsibilities: 3+ years of experience as a Technical Support Engineer. Provide L1/L2 technical support during live events and tradeshows Analyze and troubleshoot lead insight data discrepancies using PostgreSQL Monitor product performance and respond to technical issues in real-time Implement urgent product fixes and quick patches across the stack (React/FastAPI/Database) when immediate resolution is required Collaborate with the development team to escalate and resolve complex issues Document support cases and maintain knowledge base articles Perform data analysis to identify trends and potential product improvements Support customers across US timezones during peak event periods Requirements: Compensation: The Salary range offered for this position varies from (USD) $1,500 - $2,000 per month, depending on seniority and skillset. This position is for an independent contractor, through a payroll platform. The talent will work REMOTELY allocated at our client. Here are the steps for this process: Application review/approval > Screening interview with GoFasti's team > We build and send your profile to our client > Profile review/approval by client > I nterview with the client > H iring and onboarding. Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process. Note for Candidates Approached Directly: If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting. Thank you!