We Make Remote Work Remarkable • TopTalent from LatAm Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe. We need an English-fluent Technical Support Engineer (L1/L2) , based in Latin America, available to work remotely. We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills. Are you the one we are looking for? Responsibilities: 3+ years of experience as a Technical Support Engineer. Provide L1/L2 technical support during live events and tradeshows Analyze and troubleshoot lead insight data discrepancies using PostgreSQL Monitor product performance and respond to technical issues in real-time Implement urgent product fixes and quick patches across the stack (React/FastAPI/Database) when immediate resolution is required Collaborate with the development team to escalate and resolve complex issues Document support cases and maintain knowledge base articles Perform data analysis to identify trends and potential product improvements Support customers across US timezones during peak event periods Requirements: Compensation: The Salary range offered for this position varies from (USD) $1,500 - $2,000 per month, depending on seniority and skillset. This position is for an independent contractor, through a payroll platform. The talent will work REMOTELY allocated at our client. Here are the steps for this process: Application review/approval > Screening interview with GoFasti's team > We build and send your profile to our client > Profile review/approval by client > I nterview with the client > H iring and onboarding. Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process. Note for Candidates Approached Directly: If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting. Thank you!

• Provide Tier 1–2 technical support for macOS and Windows devices, including troubleshooting hardware, OS, and application issues. • Assist users with setup, configuration, and maintenance of laptops, peripherals, and collaboration tools. • Support remote employees across multiple time zones using remote-access tools and ticketing systems. • Administer and support core SaaS platforms (e.g., Microsoft 365, Slack, project management tools, identity providers). • Troubleshoot login, access, and integration issues across cloud services. • Maintain user accounts, permissions, and security settings in line with established policies and least-privilege principles. • Support device management and compliance using MDM tools (e.g., Jamf, Intune, Kandji, or similar) across Mac and Windows fleets. • Assist with security monitoring, patching, and incident response workflows, escalating issues where appropriate. • Help enforce security standards, including MFA, password policies, and data-handling guidelines for a distributed team. • Maintain accurate documentation of processes, troubleshooting steps, and system configurations. • Contribute to IT knowledge base articles and user guides to enable self-service and consistent support. • Assist with onboarding and offboarding, including provisioning and deprovisioning accounts, devices, and access to core systems. • Collaborate with IT and security leadership on continuous improvement of tools, workflows, automation, and internal service quality.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a Level 2 Support Engineer with a genuine passion for all things tech to join our expert and super-friendly Server team. - Working independently and in a team to come up with optimal solutions for customer problems - Strong written and verbal communication skills - Providing best-in-class phone based support for a variety of complex, time critical issues - Using and sharing your knowledge of a wide range of technologies, focusing on: - Windows Server operating systems - Networks - Hardware and Application troubleshooting via event logs - Acquiring process crash dumps - Analyzing network packets - Making registry changes - Understanding Windows firewall and VSS - Working remotely on enterprise level customer sites and secure sites - Recreation of problems in an internal lab environment and ability to provide Root Cause Analysis - Contributing to knowledge base and online forums - Ability to multi-task with strong time management skills - Continuous professional development and maintaining technical expertise via training and certifications Qualifications - Support, Systems Administrator or Systems Engineer background - Advanced administration and troubleshooting skills in Windows Server environments - Proven experience of Networking and troubleshooting connectivity, Name Resolution, and performance based issues with OS and/or hardware - Understanding of Microsoft clustering technologies and experience with SAN Storage - Experience with applications such as: - Microsoft SQL, 2008-2014 Installation, administration and troubleshooting, Basic SQL scripting - Working knowledge of VMware/Hyper-V - Microsoft Internet Information Services (IIS), Apache Tomcat Requirements - US based position - Position will require working with some federal customers - A bit of a technical whizz who loves to know and learn “how things work” - Enjoy troubleshooting and resolving complex problems and help customers across the globe fix their issues and make their day - Real desire to provide extraordinary customer experience (that is why our APAC Support Team receives 98% customer satisfaction score!) Benefits - Competitive salary range: $72,250 - $140,300 USD - Comprehensive health insurance - 401(k) with company match Company Description Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. - For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. - Commvault is recognized as a leader in the Gartner Magic Quadrant for Data Centre Backup and Recovery Software. - Global headquarters in Tinton Falls, NJ, with additional offices supporting customers globally across the Americas, EMEA & APAC.

• Provide leadership for the technical staff. • Interface with Engineering teams on customer-impacting fixes and enhancements. • Recruit and develop support staff. • Drive team metrics and performance. • Lead efforts to implement top-tier technical support services, knowledge base content, best practices, and methodologies. • Foster a customer-centric mindset to understand and address enterprise customer needs. • Ensure end-to-end ownership of critical customer incidents and escalations. • Lead critical situations to manage and optimize the customer experience. • Implement data-driven strategies to enhance operational efficiency and workload distribution. • Collaborate with Product, Engineering, Sales, and Professional Services teams. • Translate customer feedback into tangible service improvements. • Promote knowledge sharing and prepare teams for new feature releases.