Duetto

Title: Business Development Representative Location: Spain ; United Kingdom Job Description: If you're energised by opening doors, sparking real conversations with hospitality decision-makers, and building pipeline that drives meaningful business — this is your role. As a BDR on Duetto's EMEA team, you'll be the first point of contact for potential customers across the region: qualifying inbound leads, running targeted outbound campaigns, and partnering closely with Regional Sales Managers to turn prospects into qualified opportunities. It's a high-activity, high-impact role with real visibility into how a global SaaS sales engine works. What Makes Us Different? Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI — and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about. What You'll Be Doing - You'll generate and qualify new business opportunities across EMEA through proactive outbound outreach — email, phone, social, and events — researching target accounts, identifying buyer personas, and tailoring messaging to uncover real pain points and convert prospects into qualified pipeline. - You'll qualify and follow up on inbound leads from marketing campaigns with speed and quality, engaging prospects in meaningful conversations that assess fit and move opportunities forward for the sales team. - You'll execute outreach strategies aligned to Duetto's ideal customer profiles and regional priorities, partnering closely with Regional Sales Managers on territory plans, handoff processes, and feedback loops. - You'll leverage AI-driven tools and automation to sharpen prospecting efficiency and personalisation — and participate in regular coaching sessions with the Head of Business Development to continuously refine your messaging, qualification, and outreach techniques. - You'll maintain accurate activity and pipeline data in Salesforce, tracking calls, emails, connections, and meetings to ensure visibility, forecast accuracy, and continuous performance optimisation. - You'll collaborate with Marketing to improve campaign follow-up and lead nurturing, and feed market insights from your conversations back into GTM messaging and strategy. What We're Looking For You may be a good fit if you have: - 3+ years in a sales, business development, or SDR/BDR role — preferably in B2B SaaS or hospitality technology - Bilingual fluency in Spanish or French and English — other languages are a bonus - Strong communication and interpersonal skills, with confidence engaging senior-level decision-makers - Proven ability to manage high volumes of outreach activity while keeping quality conversations and outcomes front and centre - Familiarity with CRM systems (Salesforce) and sales engagement platforms (Apollo, HubSpot, or equivalent) - A self-motivated, goal-oriented approach with a genuine growth mindset Strong candidates may also have: - Experience prospecting into hospitality, travel, or technology industries - Additional European language skills beyond Spanish/French and English Why Duetto? - A real launchpad. BDR roles at Duetto come with genuine coaching, clear progression paths, and direct exposure to how a global SaaS sales organisation operates — it's a role you can grow fast in. - AI is part of how you'll work. You'll use AI-driven tools and automation as a core part of your prospecting workflow — not as a future ambition, but as how the team operates today. - A product worth talking about. Duetto is the #1 RMS in hospitality tech — when you call a hotelier, you're leading with a product that has real market credibility and solves a genuine problem. - EMEA scope with a global team behind you. You'll own key EMEA markets with the support of a globally distributed sales, marketing, and enablement team. The Details - Location: Remote — Spain or United Kingdom - Department: Sales / Business Development - Territory: EMEA Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. Sound like you? You don't need to have worked in hospitality before. If you're a driven, curious BDR who's energised by building pipeline, loves connecting with people, and wants to do it at a company with real momentum — we'd love to hear from you.

Title: Director of Hotel Intelligence, Americas Location: United States, Remote Job Description: If you're a hotel finance expert who's energised by getting in front of customers, translating complex P&L data into compelling narratives, and helping hospitality businesses see their performance in a completely new way — this role was built for you! As Director of Hotel Intelligence for the Americas, you'll be the subject matter authority on profit benchmarking and USALI, partnering with Duetto's sales teams to bring the combined power of Duetto and HotStats to hotels, resorts, and casinos across the region. What Makes Us Different? Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI — and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about. A key part of that vision is HotStats — a Duetto company and the global authority on hotel profit benchmarking. HotStats provides unparalleled profitability and cost intelligence, enabling hotels to benchmark performance and make smarter, data-led decisions. Together, Duetto and HotStats give hoteliers a view no other platform can match. What You'll Be Doing - You'll serve as the primary subject matter expert on hotel P&L benchmarking, USALI, and profit intelligence across all sales and marketing activity in the Americas — the person in the room who makes the data make sense to a CFO. - You'll deliver technically grounded product demonstrations and executive presentations that connect HotStats benchmarking with Duetto revenue optimisation, building a unified value narrative that resonates with finance and revenue leaders alike. - You'll identify and articulate operational and financial gaps within prospect and client organisations, positioning the combined Duetto and HotStats suite as the path to measurable performance improvement. - You'll partner with Duetto's Enterprise and Casino sales teams to surface HotStats opportunities within existing accounts and contribute to joint pursuit strategies for new logos across the region. - You'll collaborate with Marketing to develop regionally relevant content, campaigns, and thought leadership that build pipeline and strengthen brand authority in the Americas. - You'll maintain accurate CRM records across pipeline activity, client interactions, and deal progression — and feed structured market insights back to Sales, Product, and Marketing to sharpen GTM strategy and positioning. What We're Looking For You may be a good fit if you have: - A background in hotel finance combined with 6+ years of go-to-market experience in sales, solutions engineering, or pre-sales within hospitality technology or a closely adjacent industry - Deep knowledge of hotel financial operations: P&L structure, cost benchmarking, and USALI - Demonstrated ability to deliver technical product demonstrations and executive-level presentations with equal confidence - Experience navigating multi-stakeholder sales cycles and influencing executive decision-makers including CFOs and ownership groups - Willingness to travel approximately 30%, including internationally Strong candidates may also have: - Prior experience in a Solutions Engineer, Pre-Sales Consultant, or technical sales role within hospitality technology - A background in hotel finance or revenue operations within a hotel group or management company - Familiarity with revenue management systems, profit benchmarking platforms, or BI tools in a hospitality context - Knowledge of the Duetto platform or HotStats product suite - Fluency in Spanish and/or Portuguese Why Duetto? - A story worth telling. The combination of Duetto's revenue optimisation and HotStats' profit benchmarking is genuinely unlike anything else in the market — you'll be evangelising a product that solves a real, unsolved problem for hotel finance leaders. - Deep domain meets real commercial impact. This is a role where your hotel finance expertise isn't background knowledge — it's the core of the job. You'll use it every day in front of customers who speak your language. - AI is how we work. Duetto is an AI-first organisation across every function — you'll have tools and workflows that make you sharper and faster than in any comparable role elsewhere. - A market that's ready. Hospitality has historically relied on gut feel and lagging benchmarks — the appetite for standardised, data-led profit intelligence is accelerating, and you'll be at the front of that shift in the Americas. - Brand that opens doors. HotelTechAwards #1 RMS four years running, #1 Best Place to Work in Hotel Tech in 2025 — the reputation precedes you. The Details - Location: Remote (US) - Department: Sales - Travel: Approximately 30%, including international Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. Sound like you? You don't need to tick every box. If you have the hotel finance fluency, the presence to hold a room, and a genuine passion for helping hospitality businesses perform better — we'd love to hear from you. #LI-REMOTE

About the Company Duetto, the industry-leading hospitality revenue management system, leads the way in helping hotels, resorts and casinos optimize revenue and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our continued success and our ambition for future growth knows no bounds. Duetto is building the future of hotel revenue strategy. We’re not just another SaaS company — we’re redefining what’s possible for hotels through our category-creating platform, the Revenue & Profit Operating System. Role Summary / Purpose The Senior Technical Support Specialist serves as a product expert and technical mentor within the team. This role is responsible for resolving the most complex and escalated customer inquiries, often acting as a dedicated resource for high-value accounts. Beyond case resolution, the Senior Specialist utilizes advanced troubleshooting tools to diagnose systemic issues and collaborates directly with Product and Engineering to manage software defects. They play a pivotal role in elevating the team's performance by mentoring junior members and curating high-quality internal and external knowledge resources. Key Responsibilities Advanced Case Resolution: Independently investigate and resolve complex technical issues and escalations, serving as a primary point of contact for top-tier customers requiring expert-level support. Technical Diagnosis: Utilize advanced observability and logging tools (e.g., Sentry, Sumo Logic, DataDog) to diagnose systemic product issues and identify root causes that are not immediately visible in the user interface. Mentorship & Enablement: Act as a technical mentor for the team, assisting with the ramp-up of new hires and providing ongoing guidance to Support Specialists on challenging troubleshooting scenarios. Swarming Leadership: Lead real-time "Swarming" sessions, guiding the investigative process and sharing expert insights to help the broader team resolve unfamiliar or stuck cases. Defect Management: Manage the escalation of software defects by creating and peer-reviewing detailed Jira tickets to ensure Engineering receives clear reproduction steps and data, minimizing back-and-forth. Incident Support: Assist the Incident Commander during high-severity events by validating customer impact, reproducing errors in real-time, and testing potential workarounds to mitigate business disruption. Knowledge Strategy: Take ownership of the knowledge base's quality by creating advanced customer-facing articles and maintaining internal playbooks for complex troubleshooting. Cross-Functional Collaboration: Partner with Product and Engineering to prioritize bug backlogs and provide technical insights that influence product reliability improvements. Perform other related duties as needed to support team and company priorities. Qualifications

THE COMPANY We are an ambitious, well-funded, high-growth global technology company transforming the hotel industry.  At Duetto, we are passionate about creating innovative analytical solutions to help hoteliers thrive.  Although we work hard, the work atmosphere is casual, flexible, collaborative, and most of all, fun. Duetto offers an open and collaborative work environment and believes that by cultivating a team with diverse backgrounds, perspectives, and experiences, it will continue to lead the industry with its cutting-edge platform-based hospitality technology. Introduction We are seeking a Machine Learning Engineer to help build and scale our machine learning infrastructure and workflows. At Duetto, you’ll take on the unique challenge of supporting the development, training, deployment, and monitoring of thousands of machine learning models, one for each hotel customer. You’ll work closely with data scientists, DevOps, and platform engineers to deliver robust, reusable tooling for the entire ML lifecycle—including training pipelines, inference APIs, feature workflows, and monitoring hooks—within our AWS-native environment. Your work will help us ensure that ML models are delivered quickly, reliably, and cost-effectively into production. This is an opportunity to build ML systems at scale, contribute to the design of modern ML infrastructure on top of AWS and Kubernetes, and shape the future of machine learning at Duetto. Key Responsibilities: Develop, maintain, and scale machine learning pipelines for training, validation, and batch or real-time inference across thousands of hotel-specific models. Build reusable components to support model training, evaluation, deployment, and monitoring within a Kubernetes- and AWS-based environment. Partner with data scientists to translate notebooks and prototypes into production-grade, versioned training workflows. Implement and maintain feature engineering workflows, integrating with custom feature pipelines and supporting services. Collaborate with platform and DevOps teams to manage infrastructure-as-code (Terraform), automate deployment (CI/CD), and ensure reliability and security. Integrate model monitoring for performance metrics, drift detection, and alerting (using tools like Prometheus, CloudWatch, or Grafana). Improve retraining, rollback, and model versioning strategies across different deployment contexts. Support experimentation infrastructure and A/B testing integrations for ML-based products. Qualifications: About Duetto: Duetto delivers a suite of SaaS cloud-native applications for hospitality businesses to optimize every booking opportunity for greater revenue impact. The unique combination of hospitality experience and technology leadership drives Duetto to look for innovative solutions to industry challenges. The software as a service platform allows hotels, casinos, and resorts to leverage real-time dynamic data sources and actionable insights into pricing and demand across the enterprise. For more information, please visit https://www.duettocloud.com/.