Job Summary & Responsibilities Job Overview: The Support Analyst I is a role within our Software Support division. The ideal candidate for this position will have strong technical skills and a passion for troubleshooting. This is a customer facing position, so this individual must have strong communication and customer service skills. Our team remotely supports production environments all around the globe to resolve issues and minimize the impact to production. The software support team troubleshoots both software and hardware issues. As an Application Support Analyst I you will find yourself troubleshooting in-house applications, 3rd party applications, data mining, report building, writing and working with complex queries, database management, indexing, and potentially promoting a software fix. Are you afraid of falling into the rut of doing the same thing day in day out? No problem is the same and no day is the same. You will be able to take pride in your work and be personally responsible for keep our customers multi-million dollar operations running smoothly.] Travel Requirements: 15% overnight travel (Travel expenses paid by Bastian Solutions) Preferred Skills and Required Qualifications : Bachelor’s degree required, degree in Computer Science or Information Systems preferred. Strong computer skills including: Microsoft Office, Microsoft Project, and various Databases (SQL Server and Oracle). Classroom experience with Databases OK Minimum one year of experience troubleshooting Exacta as a Specialist II. Excellent customer service skills. Remain positive and calm under pressure. Excellent troubleshooting abilities and analytical skills. Ability to write and understand SQL Queries. Superior oral and written communication skills. Must be eligible to work in the USA long term without sponsorship. To learn more about us, click the following link - https://www.youtube.com/watch?v=_wJsktTkF50 About Bastian Solutions: Bastian Solutions, a Toyota Automated Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers. In addition to exciting work at a growing company, we offer the following benefits: Health, Dental, and Vision Insurance 401(k) Retirement Plan with a company match Vacation/Holiday Pay Tuition Reimbursement Volunteer Work Professional Associations, Conferences and Subscriptions Company Meetings & Events Bastian Solutions does not work outside recruiting agencies. No solicitation phone calls please.

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for VMware, Oracle, SAP, JD Edwards and Microsoft. We have an immediate need for an experienced VMware L3 Support Engineer: Occasional after hours, weekends and holidays support for urgent customer issues. Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues. Role skill requirements: Minimum 5 years’ experience across VMware core technologies at a senior support level. Experience in handling critical customer situations. Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs. Understanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies Understanding of Edge Services: Load balancer configuration, NAT and VPN. Knowledge of VMware vSphere is mandatory. Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch). Knowledge of Rest API, Curl and Postman is mandatory. Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE). Knowledge of Certificates is needed. Understand the concept of Self-signed, CA certificates. Proficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment. Proficiency in Networking is mandatory. In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design Proficiency in Packet Capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization. Familiarity with systems management concepts, processes and standards (e. g. SNMP); capacity/performance management and tuning; and storage and network management. Certifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus, VMware: VCP, VCP-NV, VCAP-NV is a plus We are committed to fair and equitable compensation practices. As such, compensation will ultimately be in line with the labor market data, and the location in which the position is filled. Final compensation for this role will be determined by various factors such as education, experience, knowledge, skills, and abilities of the candidate, and alignment with labor market data and geographic location. US - Pay Transparency $125,000 — $135,000 USD For California based applicants, see our CCPA policy here - Privacy Policy

We Make Remote Work Remarkable • TopTalent from LatAm Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe. We need an English-fluent Technical Support Engineer (L1/L2) , based in Latin America, available to work remotely. We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills. Are you the one we are looking for? Responsibilities: 3+ years of experience as a Technical Support Engineer. Provide L1/L2 technical support during live events and tradeshows Analyze and troubleshoot lead insight data discrepancies using PostgreSQL Monitor product performance and respond to technical issues in real-time Implement urgent product fixes and quick patches across the stack (React/FastAPI/Database) when immediate resolution is required Collaborate with the development team to escalate and resolve complex issues Document support cases and maintain knowledge base articles Perform data analysis to identify trends and potential product improvements Support customers across US timezones during peak event periods Requirements: Compensation: The Salary range offered for this position varies from (USD) $1,500 - $2,000 per month, depending on seniority and skillset. This position is for an independent contractor, through a payroll platform. The talent will work REMOTELY allocated at our client. Here are the steps for this process: Application review/approval > Screening interview with GoFasti's team > We build and send your profile to our client > Profile review/approval by client > I nterview with the client > H iring and onboarding. Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process. Note for Candidates Approached Directly: If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting. Thank you!

• Provide Tier 1–2 technical support for macOS and Windows devices, including troubleshooting hardware, OS, and application issues. • Assist users with setup, configuration, and maintenance of laptops, peripherals, and collaboration tools. • Support remote employees across multiple time zones using remote-access tools and ticketing systems. • Administer and support core SaaS platforms (e.g., Microsoft 365, Slack, project management tools, identity providers). • Troubleshoot login, access, and integration issues across cloud services. • Maintain user accounts, permissions, and security settings in line with established policies and least-privilege principles. • Support device management and compliance using MDM tools (e.g., Jamf, Intune, Kandji, or similar) across Mac and Windows fleets. • Assist with security monitoring, patching, and incident response workflows, escalating issues where appropriate. • Help enforce security standards, including MFA, password policies, and data-handling guidelines for a distributed team. • Maintain accurate documentation of processes, troubleshooting steps, and system configurations. • Contribute to IT knowledge base articles and user guides to enable self-service and consistent support. • Assist with onboarding and offboarding, including provisioning and deprovisioning accounts, devices, and access to core systems. • Collaborate with IT and security leadership on continuous improvement of tools, workflows, automation, and internal service quality.