Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for VMware, Oracle, SAP, JD Edwards and Microsoft. We have an immediate need for an experienced VMware L3 Support Engineer: Occasional after hours, weekends and holidays support for urgent customer issues. Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues. Role skill requirements: Minimum 5 years’ experience across VMware core technologies at a senior support level. Experience in handling critical customer situations. Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs. Understanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies Understanding of Edge Services: Load balancer configuration, NAT and VPN. Knowledge of VMware vSphere is mandatory. Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch). Knowledge of Rest API, Curl and Postman is mandatory. Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE). Knowledge of Certificates is needed. Understand the concept of Self-signed, CA certificates. Proficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment. Proficiency in Networking is mandatory. In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design Proficiency in Packet Capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization. Familiarity with systems management concepts, processes and standards (e. g. SNMP); capacity/performance management and tuning; and storage and network management. Certifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus, VMware: VCP, VCP-NV, VCAP-NV is a plus We are committed to fair and equitable compensation practices. As such, compensation will ultimately be in line with the labor market data, and the location in which the position is filled. Final compensation for this role will be determined by various factors such as education, experience, knowledge, skills, and abilities of the candidate, and alignment with labor market data and geographic location. US - Pay Transparency $125,000 — $135,000 USD For California based applicants, see our CCPA policy here - Privacy Policy

We Make Remote Work Remarkable • TopTalent from LatAm Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe. We need an English-fluent Technical Support Engineer (L1/L2) , based in Latin America, available to work remotely. We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills. Are you the one we are looking for? Responsibilities: 3+ years of experience as a Technical Support Engineer. Provide L1/L2 technical support during live events and tradeshows Analyze and troubleshoot lead insight data discrepancies using PostgreSQL Monitor product performance and respond to technical issues in real-time Implement urgent product fixes and quick patches across the stack (React/FastAPI/Database) when immediate resolution is required Collaborate with the development team to escalate and resolve complex issues Document support cases and maintain knowledge base articles Perform data analysis to identify trends and potential product improvements Support customers across US timezones during peak event periods Requirements: Compensation: The Salary range offered for this position varies from (USD) $1,500 - $2,000 per month, depending on seniority and skillset. This position is for an independent contractor, through a payroll platform. The talent will work REMOTELY allocated at our client. Here are the steps for this process: Application review/approval > Screening interview with GoFasti's team > We build and send your profile to our client > Profile review/approval by client > I nterview with the client > H iring and onboarding. Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process. Note for Candidates Approached Directly: If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting. Thank you!

• Provide Tier 1–2 technical support for macOS and Windows devices, including troubleshooting hardware, OS, and application issues. • Assist users with setup, configuration, and maintenance of laptops, peripherals, and collaboration tools. • Support remote employees across multiple time zones using remote-access tools and ticketing systems. • Administer and support core SaaS platforms (e.g., Microsoft 365, Slack, project management tools, identity providers). • Troubleshoot login, access, and integration issues across cloud services. • Maintain user accounts, permissions, and security settings in line with established policies and least-privilege principles. • Support device management and compliance using MDM tools (e.g., Jamf, Intune, Kandji, or similar) across Mac and Windows fleets. • Assist with security monitoring, patching, and incident response workflows, escalating issues where appropriate. • Help enforce security standards, including MFA, password policies, and data-handling guidelines for a distributed team. • Maintain accurate documentation of processes, troubleshooting steps, and system configurations. • Contribute to IT knowledge base articles and user guides to enable self-service and consistent support. • Assist with onboarding and offboarding, including provisioning and deprovisioning accounts, devices, and access to core systems. • Collaborate with IT and security leadership on continuous improvement of tools, workflows, automation, and internal service quality.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a Level 2 Support Engineer with a genuine passion for all things tech to join our expert and super-friendly Server team. - Working independently and in a team to come up with optimal solutions for customer problems - Strong written and verbal communication skills - Providing best-in-class phone based support for a variety of complex, time critical issues - Using and sharing your knowledge of a wide range of technologies, focusing on: - Windows Server operating systems - Networks - Hardware and Application troubleshooting via event logs - Acquiring process crash dumps - Analyzing network packets - Making registry changes - Understanding Windows firewall and VSS - Working remotely on enterprise level customer sites and secure sites - Recreation of problems in an internal lab environment and ability to provide Root Cause Analysis - Contributing to knowledge base and online forums - Ability to multi-task with strong time management skills - Continuous professional development and maintaining technical expertise via training and certifications Qualifications - Support, Systems Administrator or Systems Engineer background - Advanced administration and troubleshooting skills in Windows Server environments - Proven experience of Networking and troubleshooting connectivity, Name Resolution, and performance based issues with OS and/or hardware - Understanding of Microsoft clustering technologies and experience with SAN Storage - Experience with applications such as: - Microsoft SQL, 2008-2014 Installation, administration and troubleshooting, Basic SQL scripting - Working knowledge of VMware/Hyper-V - Microsoft Internet Information Services (IIS), Apache Tomcat Requirements - US based position - Position will require working with some federal customers - A bit of a technical whizz who loves to know and learn “how things work” - Enjoy troubleshooting and resolving complex problems and help customers across the globe fix their issues and make their day - Real desire to provide extraordinary customer experience (that is why our APAC Support Team receives 98% customer satisfaction score!) Benefits - Competitive salary range: $72,250 - $140,300 USD - Comprehensive health insurance - 401(k) with company match Company Description Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. - For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. - Commvault is recognized as a leader in the Gartner Magic Quadrant for Data Centre Backup and Recovery Software. - Global headquarters in Tinton Falls, NJ, with additional offices supporting customers globally across the Americas, EMEA & APAC.