Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Associate, Estate Settlement Summary: - Estates Associates are responsible for helping family, loved ones or designated representatives manage the financial wishes of our valued customers after they have passed away. Serve as service experts, provide assistance during difficult times, and help navigate through the estate process across all Capital One products. Work Setup: Onsite. Candidates must be amenable to a day shift schedule. General Responsibilities : - Responsible for handling incoming communications from deceased representatives, this includes but not limited to triaging concern or inquiry to the appropriate corresponding case, handling administrative tasks and owning all customer related communications such as written and phone calls. - Coordinate directly with deceased representatives of banking customers to allocate their asset to the appropriate party - Restrict account access, disable debit cards, and remove externally linked accounts - Return government funds to US treasury that posted to accounts post customers date of death - Review legal documents for state requirements - Initiate payments and provide date of death letters to attorneys and executors - Contribute to a customer-centric culture, continuous improvement, innovation and change - Collaborate and effectively influence various business units within Capital One - Ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations - Exceed Customer expectations through superior service in all aspects of communication - Maintain a working knowledge of the complete line of contacts, products and services offered to quickly assist - Own personal development to achieve job proficiency and improve customer satisfaction - Support the team's critical function on creating efficiencies, identify process improvements and make recommendations to drive these to implementation - Exhibits flexibility and responds quickly to meet changing business needs including other job-related duties that may be assigned from time to time Basic Qualifications: - Two (2) years college level education or equivalent bank work experience - Two (2) years of experience in Retail Banking - At least 1 year experience with Microsoft Office or Google Suite - Strong attention to detail and with sound judgment - Excellent communication skills, understanding the needs and appropriately tailors written and verbal communication - Customer orientation in understanding and listening to customer concerns - Ability to handle difficult calls and sensitive information Preferred Qualifications: - At least 1 year of experience reviewing legal documents No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Manage a team of attorney‑represented bodily injury adjusters. • Deliver exceptional claims and inquiry experiences for our Agents through chat‑based services. • Address escalated customer situations and support goal-setting. • Foster a high‑performance, collaborative culture.

• Auxílio aos advogados • Alimentação de sistemas de andamento processual • Acompanhamento processual • Negociação de acordos e tratativas administrativas de cumprimento • Apoio às demais atividades administrativas

Role Description Parmele Disability Advocates is seeking a mission-driven VA Associate Attorney to join our growing legal team. This role combines the responsibilities of a practicing attorney with a specialized focus on representing veterans in their claims for disability compensation before the U.S. Department of Veterans Affairs (VA) and the Board of Veterans’ Appeals. You will work collaboratively with a team of dedicated professionals to build strong, winning cases that change lives. This is a unique opportunity to advocate for those who served, ensuring veterans receive the benefits they are rightfully entitled to. You will be responsible for legal strategy, case development, and direct representation of clients in VA disability matters. Key Responsibilities - Represent clients throughout the VA disability claims and appeals process, including at hearings before the Board of Veterans’ Appeals. - Prepare and review applications, appeals, and legal documentation to support claims. - Analyze medical records, VA decisions, service records, and other evidence to develop strong legal arguments. - Work closely with VA paralegals and Client Support Coordinators to ensure timely collection of records, client communication, and documentation. - Monitor case status via the VA and Board of Veterans’ Appeals systems and take appropriate follow-up actions. - Maintain thorough documentation in the firm’s case management system. - Provide compassionate legal guidance to clients navigating the complexities of the VA system. - Collaborate with internal teams and contribute to a supportive, mission-driven culture. Qualifications - Active law license or ability to obtain licensure within one month of hire. - Strong legal research, writing, and oral advocacy skills. - Exceptional time management and organizational skills. - High attention to detail, with the ability to manage a large caseload efficiently. - Prior experience with VA disability claims, Social Security Disability, or appellate work is a plus—but not required. - Must be coachable, collaborative, and client-focused. Benefits - 401(k) with matching contributions. - Medical, dental, and vision insurance (nationwide coverage). - Life insurance. - Employee Assistance Program. - CLE training and bar registration costs paid by the firm. - Malpractice insurance provided. - Wellness resources. Company Description We cultivate a collaborative, dynamic, and supportive work environment that prioritizes professional growth, teamwork, and purpose-driven advocacy. Our attorneys and staff actively engage in firm events, internal competitions, retreats, and weekly recognition of employee achievements. Whether you're an experienced advocate or an emerging attorney passionate about veterans’ rights, this is a place where your legal expertise and compassion can truly thrive. This is a remote position. To Apply, Please Submit the Following: - Your Resume. - A legal writing sample.