• Manage creator sampling operations by tracking COGS and shipping costs for free and refundable creator samples. • Oversee creator community management, including onboarding top GMV creators into chat groups, sending live sale discount communications, managing creator inboxes, and maintaining creator relationships. • Drive creator engagement and communication through sampling announcements, answering creator inquiries, and supporting front-end TikTok engagement with partner creator content. • Maintain weekly reporting and tracking, including KPI trackers for data points without API integrations or automation. • Support growth initiatives by adding new products to the trending search tool and creating/tracking weekly customer outreach campaigns.

• oversee day-to-day corporate operations across multiple operational support functions • manage the HR Manager and Contracts Manager functions • partner closely with executive leadership to improve operational scalability, compliance maturity, and organizational efficiency • solve technical operational challenges, implement scalable systems, improve workflows, and support growth within a fast-paced federal contracting environment

• Own day-to-day operations for core support systems, including ticketing workflows, routing, queues, labels, taxonomy, escalations, and related tooling. • Triage urgent operational issues as they arise, especially when system behavior, workforce distribution, queue health, or SLA risk looks off. • Manage intake, prioritization, and follow-through for systems requests from support managers, TSEs, operations leads, engineering, product, and other internal teams. • Help maintain the team’s roadmap by distinguishing one-off fixes from broader system improvements, surfacing recurring pain points, and pushing back on low-leverage work. • Drive smaller technical and operational programs end-to-end, being responsible for discovery, scoping and execution, rollout, documentation and success metrics. • Partner with engineering, data, IT, and support leaders to debug issues, validate changes, improve monitoring, and prevent repeat failures. • Use Cursor and AI-native workflows to reduce manual toil, investigate issues, summarize signals, draft documentation, test changes, and improve how the team operates.

• Own all inbound and outbound file processes across vendors (PBM, networks, medical management, etc.). • Monitor, validate, and reconcile daily file activity (eligibility, claims, accumulators, EOBs, etc.). • Ensure proper file formatting, delivery, acknowledgments, and error resolution. • Troubleshoot and resolve file failures across SFTP connections, vendors, and internal systems. • Maintain and optimize file workflows to support scalability and automation. • Serve as the primary technical contact for vendor file integrations. • Manage connectivity across SFTP platforms, APIs (where applicable), and vendor data exchanges. • Build, maintain, and enhance operational and client-facing reports using SQL. • Perform cross-system data audits between claims system, vendor outputs, and internal reporting. • Support new client implementations from a file and reporting readiness perspective. • Identify opportunities for automation, efficiency improvements, and standardization.