Role Description As a Customer Reliability Engineer (CRE), you are the tip of the spear in interacting with our customers. Our CRE team adapts the best practices of Site Reliability Engineering (SRE) and applies them to our customers. This role is focused on bringing this practice to the Hypershield software suite, running on Nexus Switches and as a standalone agent in various virtualization technologies, cloud providers and/or Kubernetes. - Gain a deep understanding of our customers and their architecture down into their various configurations. - Work with various stakeholders, internally and externally, to provide world-class support and issue resolution to various incidents. - Enhance our organization’s view into the health of our various customers. Qualifications - Bachelor’s + 8 years of experience or Master’s + 6 years of experience or equivalent industry experience, including experience in networking concepts and technologies across OSI layers 2 through 7. - 2+ years of direct experience supporting and engaging with enterprise customers in a technical capacity. - 1+ years of experience securing operating system (OS) instances, applications, and/or distributed systems. - 3+ years of hands-on experience operating Linux systems with experience in Kubernetes, cloud-native or container architecture. - 2+ years of hands-on experience configuring and managing Cisco Nexus switches in production environments. Requirements - Knowledge of standard methodologies for Linux operating systems security and their application in cloud-native technologies and environments. - Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities. - 2+ years of experience acting as a higher escalation point across multiple product lines. - Experience resolving issues with Kubernetes and cloud-native technologies in small to medium size Kubernetes environments. - Knowledge of Customer Reliability Engineering (CRE) practices, including Production Readiness Reviews (PRRs), Customer Test Environments (CuTEs), tooling, monitoring, knowledge base creation, and retrospectives. - Experience with at least one major cloud provider (AWS, Azure, or GCP). - Possessing CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert certifications will be a key advantage. Benefits - Medical, dental, and vision insurance. - 401(k) plan with a Cisco matching contribution. - Paid parental leave. - Short and long-term disability coverage. - Basic life insurance. - 16 days of paid vacation time per full calendar year for non-exempt employees. - Flexible vacation time off program for exempt employees. - 80 hours of sick time off provided on hire date and each January 1st thereafter. - Optional 10 paid days per full calendar year to volunteer. - Employees may be eligible to receive grants of Cisco restricted stock units.

Role Description We are seeking a skilled Software Change Management (SCM) Subject Matter Expert (SME) to support application migration projects utilizing IBM DBB/Git/IDD solutions. The SME will play a key role in guiding clients through the Endevor (and other SCM tools) to DBB/Git/IDD conversion process, providing technical expertise, hands-on migration support, and delivery training. The ideal candidate will have a strong z/OS and mainframe background, experience in application development or system programming, and proven customer-facing and troubleshooting skills in migration environments. - Lead and support Endevor (and other SCM tools) to DBB/Git/IDD migration projects. - Perform installation, configuration, and problem determination for DBB/Git/IDD on customer systems. - Analyze, convert, and validate Endevor applications. - Provide technical support and troubleshoot DBB/Git/IDD-related issues. - Conduct customer training sessions and develop presentation materials for DBB/Git/IDD and migration processes. - Collaborate with IBM internal teams and client stakeholders to ensure successful project delivery. - Document migration processes, best practices, and technical resolutions. - Demonstrate clear and concise communication skills. Qualifications - 8+ years of experience as a Systems Programmer or in a similar role. - Bachelor’s degree or equivalent practical experience. - 4+ years of customer-facing consulting experience. - Experience in application development, application lifecycle management, or change management is a plus. - Strong background in application development or system programming. - Proven installation and migration experience on IBM z/OS. - Excellent customer interaction and communication skills. - Strong problem determination and troubleshooting skills, particularly related to IMU. Requirements - Technical Proficiency: - Groovy scripting - YAML - Git experience, including repositories - CI/CD pipelines, with the ability to debug failed pipelines/builds - Branching strategies - Ability to conduct DBB/Git/IDD training sessions. - Experience preparing and delivering technical presentations using Microsoft Word and other standard tools. - Ability to assist clients in diagnosing and resolving conversion-related errors. - Good to Have: - Strong analytical and organizational skills. - Hands-on experience with mainframe modernization, SCM, and DBB/Git/IDD. - Self-motivated, with the ability to work independently or as part of a global team. Benefits - Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave - Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) - Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) - Life and disability insurance - Employee assistance programs - Other benefits as provided by local policy and eligibility

Role Description Serves as a Charge Description Master (CDM) and regulatory gatekeeper to ensure compliance with coding and billing guidelines. Reviews all assigned edits within prescribed timeframe and routes to appropriate owner for resolution. Provides regulatory coding and billing support to Clinical Charge Capture Specialists to address CDM, coding, charge capture and billing questions. - Serves as a gatekeeper to ensure that routine and annual CDM updates are in compliance with all governmental and commercial payers regulatory coding and billing guidelines and reflect clinical practice. - Collaborates with clinical / ancillary departments and Information Technology (IT) department to facilitate appropriate use of CDM, maintain CDM requests and synchronize preference lists and orders in IT applications, as appropriate. - Promotes system wide compliance with federal, state and local regulations with regard to charge codes and related information in the CDM. - Promotes a standardized, system-wide CDM. - Reviews and resolves all assigned charge edits within prescribed timeframe. - Provides support and guidance to Clinical Charge Capture Specialist staff to resolve outstanding edits. - Monitors all assigned edits for resolution. - Monitors daily dashboards and reports, as applicable, and alerts supervisor of clinical departments of delinquencies as appropriate. - Provides regulatory coding and billing support to Clinical Charge Capture Specialists to address CDM, coding, charge capture and billing questions. - Utilizes subject matter knowledge to support proper interpretation and analysis of performance report(s). - Ensures the CDM structure supports effective capture of all chargeable services based on a thorough knowledge of the charge capture methods and department processes / workflows. - Provides subject matter knowledge related to the CDM for clinical departments, revenue cycle team, finance, compliance and administrative staff, as required. - Collaborates with Hospital RI audit / education team to develop training program and materials in accordance with clinical service line structure, as required. - Participates in education sessions by providing support resulting in optimal feedback outcomes to the clinicians, as required. - Researches governmental and commercial payer coding and billing guidelines and regulations to ensure timely and accurate compliance of charge submission. - Participates in annual review process for assigned area by providing updates regarding CPT, CMS regulatory updates, society publications (e.g., ASA) for clinical, administrative, compliance, revenue cycle and finance. - Collaborates with the Hospital Billing RI audit team to support the charge audit program, as required. - Provides audit feedback to key clinical and revenue cycle stakeholders for continuous improvement, as appropriate. - Monitors downtime forms for each assigned cost center. Qualifications - Bachelor’s degree in business administration, accounting, management, healthcare administration, nursing or other related. Requirements - 3-5 years of work experience related to billing and coding. - Minimum of two (2) years of work experience required. - Knowledge of industry standard practices, including ICD, CPT / HCPCS codes and third party reimbursement policies. - Knowledge of coding and billing requirements based on third party publications and policies. - Strong interpersonal and communication skills required. - Ability to speak and present in front of groups required. - Detail oriented, strong analytical skills with the ability to multi-task and prioritize required. - A working knowledge of Microsoft Office applications, ability to develop reports and create presentations. - Coding Certification (e.g. Certified Outpatient or Professional Coder, American Academy of Professional Coders) preferred. Benefits - This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Role Description In this role, you’ll work collaboratively with software engineering, QA, solutions delivery, engineering, sales, and product management to coordinate, automate, and govern the end-to-end release lifecycle. A primary focus of this role will be planning release cadences, managing branching and merge strategies, orchestrating deployments across environments, and ensuring quality gates are met before code reaches production. This position will also assist with design, coding, testing, debugging, and documentation of proprietary build, packaging, and deployment automation used to improve software delivery operations. Primary Responsibilities - Own and drive execution of the IntelliVIEW software release checklist end-to-end, holding accountable parties on schedule across pre-code-cutoff, beta, code-freeze, pre-release, release, and post-release phases for each major version. - Drive release planning by finalizing scope with the Portfolio Manager and development managers, maintaining fix versions in JIRA, setting and communicating realistic target release dates, and coordinating code cutoff and the creation of the release branch. - Own source control branching, merging, tagging, and versioning strategies; develop, test, and debug code and scripts used to build, package, and deploy both Desktop and Server-based applications, and post install files to ShareFile for distribution. - Drive quality gates to closure, working with the QA Manager to confirm Zephyr Scale test plan execution before code freeze and release, enforcing JIRA hygiene so all version issues are resolved or rescheduled, and chairing the formal go/no-go meeting with sign-off from Management, Engineering, and Product. - Own release communication across Software Development, Solutions Delivery, Marketing, Sales, Support, and Engineering, issuing code cutoff notifications, beta availability announcements, stakeholder release updates, and scheduling release review meetings. - Design, implement, and monitor build, deployment, and configuration pipelines and standards; maintain release documentation, runbooks, and audit-ready records of all production changes; track post-release KPIs (adoption rate, customer-reported bugs, reported vs. resolved) with QA; and chair the lessons-learned retrospective with Sales, Support, Development, and Engineering. Competencies - Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. - Adaptability: The ability to adapt to unexpected changes or new demands while working on projects or routine coding solutions. - Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. - Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. - Applied Learning: Applying obtained knowledge to work at hand. - Continuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. - Innovation: Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities. Requirements - Bachelor’s degree or higher preferably in Computer Science or Engineering related fields or specialized training in coding. - Experience with Microsoft .NET build, packaging, and installer tools such as MS Build, Wix, and Microsoft Visual Studio. - Strong knowledge of software development methodologies, branching/merging strategies, semantic versioning, and formal release management and change control processes. - Demonstrated ability with scripting languages/tools such as Powershell, Python, or Windows Batch. - Experience managing and configuring Agile project management tools such as Atlassian JIRA. - Experience managing and configuring build pipelines, CI/CD, and deployment orchestration using platforms such as Azure DevOps, including release gates, approvals, and environment promotion. - Experience provisioning and administering cloud environments such as AWS, Azure, or Google. - Ability to create detailed documentation, release notes, runbooks, and training materials, and to facilitate training on release and DevOps practices. - 3+ years’ experience working in a Release Engineering, DevOps, or similar role, with demonstrated ownership of production deployments. - Excellent problem solving and strong analytical skills. - Excellent written and verbal communication and organizational skills. - Ability to work in teams and independently. - Must become knowledgeable in Alpine Software Configuration Management tools/processes, within 90 days of hire. Company Description ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.