Headquartered in Florham Park, New Jersey, Conduent is a publicly-held information technology and services company that provides organizations in more than 40 c
Benefits Call Center Representative
Location
Virginia
Posted
48 days ago
Salary
$18 / hour
Seniority
Lead
Job Description
Benefits Call Center Representative
Conduent
• You will be the initial point of contact for inquiries from potential and existing members with regards to their health and other financial benefits. • Will also support retirees and current employees with pension plan inquiries, enrollment and processing payouts. • This role combines phone-based administrative support and customer service and assisting members by navigating multiple systems to provide accurate benefits information. • You may periodically provide support through outbound calls as well. • Accurately document enrollment requests, status changes, complaints, and grievances. • Enter application and enrollment information into a web-based computer system for customers as needed. • Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies. • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Job Requirements
- High School Diploma/GED
- Must be 18 years of age.
- Ability to successfully pass a criminal background check.
- Previous customer service and/or call center experienced.
- Previous experience and knowledge of pension plans or DB skill set is ideal
- Proficiency with MS Office and keyboarding
- Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
- Must have the ability to connect with an ethernet cable to a modem/router
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
- Ability to solve problems through analysis and ongoing feedback.
- Achieving results through knowledge, empathy, and commitment.
- Ability to work with people of diverse backgrounds.
Benefits
- Paid Training and equipment provided.
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- Benefits available to you DAY 1
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