Overflow logo
Overflow

We help nonprofits easily and securely accept stock and cryptocurrency donations.

Payment Operations & Risk Analyst

Location

United States

Posted

6 days ago

Salary

0

Seniority

Senior

4 yrs expEnglish

Job Description

Payment Operations & Risk Analyst

Overflow

• Manage and support Overflow’s payment operations across cash and non-cash giving workflows, including stock donations, payment processing, reconciliation, and transaction support • Analyze payment activity, operational trends, and risk indicators to identify issues, improve processes, and reduce operational friction • Review merchant and client applications, validate documentation, and support Know Your Customer (KYC) and Know Your Business (KYB) verification processes • Monitor transaction activity for fraud, chargebacks, returns, and other payment-related risks while escalating complex issues as needed • Investigate payment discrepancies, operational issues, and transaction anomalies to identify root causes and drive resolution • Support underwriting and risk review processes by analyzing financial information, business models, transaction behavior, and exposure levels • Collaborate cross-functionally with Product, Engineering, Finance, Customer Success, and Operations teams to improve payment workflows and internal systems • Assist in scoping operational improvements, documenting requirements, and supporting testing for new tooling and automation initiatives • Track operational KPIs including approval rates, chargeback ratios, payment declines, processing trends, and risk-related metrics • Support the end-to-end stock donation process including transfer coordination, liquidation tracking, payout allocation, and operational compliance • Maintain accurate operational documentation and support audit, compliance, and reporting requirements

Job Requirements

  • 1–4 years of experience in payment operations, risk analysis, fraud operations, fintech operations, financial operations, or related fields
  • Strong analytical and problem-solving skills with high attention to detail
  • Ability to analyze operational data, identify trends, and make sound judgment-based decisions
  • Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
  • Excellent written and verbal communication skills with the ability to collaborate cross-functionally
  • Comfort working with operational systems, spreadsheets, reporting tools, and payment platforms
  • Ability to navigate ambiguity while maintaining operational accuracy and accountability
  • Self-starter mentality with strong ownership and process-oriented thinking
  • Alignment with Overflow’s mission, values, and commitment to operational excellence

Benefits

  • Competitive base salary with equity and bonus eligibility
  • Medical, dental, and vision coverage for employees and dependents
  • Generous paid time off and company holidays
  • Paid parental leave
  • 401(k) retirement plan
  • Dedicated mental health and therapy stipend to support personal well-being
  • Team retreats and intentional in-person gatherings throughout the year

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