Role Description StoragePRO is looking for an experienced bilingual Call Center Representative to join our team. This position is full-time and is 100% remote (work from home). - Assist current and potential customers by answering questions, taking phone payments, resolving concerns, and maintaining account information. - Ensure the appropriate action is taken to resolve customer problems and concerns. - Weekends and Evenings are a must. Must be available 7 days a week. - Engage in active listening with callers, confirm or clarify information, and defuse escalation. - Build lasting relationships with clients and team members based on trust and reliability. - Understand and meet or exceed call center metrics while providing excellent and consistent customer service. - Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments. - Overcome customer objections; follow up on sales leads. Qualifications - High School graduation or equivalent, Associate’s degree preferred, and 2 years of experience in customer service and/or call center operations. - Proficient with Microsoft Office Suite (Word, Excel, Outlook), Hummingbird, SSM, Swivl, and working knowledge of phone systems. Self-Storage experience a plus. - Bilingual in Spanish. - Excellent analytical and problem-solving skills and the ability to multi-task and meet strict deadlines. - Team player who can collaborate with other departments. - Ability to remain calm and courteous under pressure and navigate tense situations, especially during peak call center hours. Requirements - Proficient in Microsoft Word/Suite, CRM programs-Hummingbird, SSM, Cloud, Swivl Chat, and VOIP phone switchboards. - Remote dedicated quiet workspace free of distraction. - Excellent verbal and written communication skills with attention to detail, accuracy, and grammar. - Typing at least 35 words per minute. - Strong ability to overcome objections, de-escalate negative responses, and be genuinely empathetic while in conversation. - This position requires extensive computer and phone experience while multitasking within several software platforms including chat. - Weekends and evenings are required. - Meet goals for selling rentals in the storage industry. - Self-motivated to work remotely and as part of a team. - Experience in the storage industry a plus. - Bilingual in English and Spanish. Benefits - Competitive Salary - Paid Time Off - Medical, Dental, Vision Insurance - Flexible Spending Account - 401k with generous company match

Role Description Holman has an outstanding remote opportunity for a Bilingual Truck Service Technician that possesses hands-on mechanical experience and certification based in our Mississauga and Laval locations. - Provide accurate documentation on all maintenance and repair events. - Verify that all repair and maintenance work is necessary and done at a fair price. - Negotiate repairs when appropriate and document all instances where a cost savings is realized. - Ensure appropriate preventative maintenance schedule is followed. - Maintain monthly performance goals at or above the established goal. - Offer assistance willingly and make a positive contribution to morale. - Respond positively to change, remain calm and professional under pressure, and accept constructive criticism positively. - Maintain a professional image and demeanor. Qualifications - Valid mechanic’s license 310S, 310T or equivalent. - 5+ years technical automotive experience. - 5+ years relevant experience in a contact center setting (Asset). - Post-Secondary Education (i.e. College diploma, Certificate, or Apprenticeship) (Asset). - Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint (Asset). - Bilingual (English/French) a must. - ASE certification or willing to obtain within established timeline set by ARI. Benefits - Competitive pay and bonus. - Health, dental and life insurance. - 100% tuition reimbursement based on grade performance. - Group RRSP. - On-the-job training and development. - Much more. Company Description At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgment that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way. Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process. We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.

• Collaborate with internal teams and provide technical support grounded in real-world automotive mechanical experience. • Assess the necessity, scope, and accuracy of recommended repairs based on industry standards and hands-on experience. • Ensure repair and maintenance work is performed appropriately and priced fairly. • Identify opportunities for cost savings through technical review and, when appropriate, negotiate repairs; document all savings realized. • Ensure preventative maintenance schedules are technically sound and consistently followed. • Maintain individual performance metrics at or above established goals. • Contribute positively to team morale and demonstrate professionalism in all interactions. • Adapt to operational changes while remaining calm, professional, and solution-focused under pressure. • Maintain a professional image, strong work ethic, and accountability in a fully remote environment.

Role Description Provides corporate cards sales and service to BMO customers or prospects. Advises customers on corporate card strategies and products (including credit cards) that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed. - Identifies opportunities to make qualified referrals to other groups within the CCC. - Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided. - May provide training and coaching to junior associates as needed. - Handles customer inquiries in an informed, professional, and efficient manner. - Probes to understand customer needs and provide advice related to personal banking and credit card strategies that meet their objectives. - Manages all transactional outcomes of customer calls or defers to appropriate internal business groups. - Escalates complex or unresolved customer situations to the CCAM/CCM as required. - Performs any required documentation after completed calls to ensure customer’s requests are accurately processed. - Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations in a professional manner. - Integrates marketing promotions and programs into customer conversations where appropriate. - Maintains the confidentiality of customer and Bank information. - Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. - Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions. - Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. - Analyzes issues and determines next steps. - Broader work or accountabilities may be assigned as needed. Qualifications - Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. - Knowledge of BMO credit card products. - Knowledge of competitive marketplace and trends in product offerings. - Specialized knowledge. - Verbal & written communication skills - Good. - Organization skills - Good. - Collaboration & team skills - Good. - Analytical and problem solving skills - Good. Requirements - Salary: $36,600.00 - $67,500.00 - Pay Type: Salaried - Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. - Salaries for part-time roles will be pro-rated based on number of hours regularly worked. - For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. - BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. - BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. Benefits - Health insurance - Tuition reimbursement - Accident and life insurance - Retirement savings plans Company Description At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.