STORAGEPRO MANAGEMENT INC

Role Description StoragePRO is looking for an experienced bilingual Call Center Representative to join our team. This position is full-time and is 100% remote (work from home). - Assist current and potential customers by answering questions, taking phone payments, resolving concerns, and maintaining account information. - Ensure the appropriate action is taken to resolve customer problems and concerns. - Weekends and Evenings are a must. Must be available 7 days a week. - Engage in active listening with callers, confirm or clarify information, and defuse escalation. - Build lasting relationships with clients and team members based on trust and reliability. - Understand and meet or exceed call center metrics while providing excellent and consistent customer service. - Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments. - Overcome customer objections; follow up on sales leads. Qualifications - High School graduation or equivalent, Associate’s degree preferred, and 2 years of experience in customer service and/or call center operations. - Proficient with Microsoft Office Suite (Word, Excel, Outlook), Hummingbird, SSM, Swivl, and working knowledge of phone systems. Self-Storage experience a plus. - Bilingual in Spanish. - Excellent analytical and problem-solving skills and the ability to multi-task and meet strict deadlines. - Team player who can collaborate with other departments. - Ability to remain calm and courteous under pressure and navigate tense situations, especially during peak call center hours. Requirements - Proficient in Microsoft Word/Suite, CRM programs-Hummingbird, SSM, Cloud, Swivl Chat, and VOIP phone switchboards. - Remote dedicated quiet workspace free of distraction. - Excellent verbal and written communication skills with attention to detail, accuracy, and grammar. - Typing at least 35 words per minute. - Strong ability to overcome objections, de-escalate negative responses, and be genuinely empathetic while in conversation. - This position requires extensive computer and phone experience while multitasking within several software platforms including chat. - Weekends and evenings are required. - Meet goals for selling rentals in the storage industry. - Self-motivated to work remotely and as part of a team. - Experience in the storage industry a plus. - Bilingual in English and Spanish. Benefits - Competitive Salary - Paid Time Off - Medical, Dental, Vision Insurance - Flexible Spending Account - 401k with generous company match

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description StoragePRO is looking for an experienced bilingual Call Center Representative to join our team. This position is full-time and is 100% remote (work from home). - Assist current and potential customers by answering questions, taking phone payments, resolving concerns, and maintaining account information. - Ensure the appropriate action is taken to resolve customer problems and concerns. - Weekends and Evenings are a must. Must be available 7 days a week. - Engage in active listening with callers, confirm or clarify information, and defuse escalation. - Build lasting relationships with clients and team members based on trust and reliability. - Understand and meet or exceed call center metrics while providing excellent and consistent customer service. - Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments. - Overcome customer objections; follow up on sales leads. Qualifications - High School graduation or equivalent, Associate’s degree preferred, and 2 years of experience in customer service and/or call center operations. - Proficient with Microsoft Office Suite (Word, Excel, Outlook), Hummingbird, SSM, Swivl, and working knowledge of phone systems. Self-Storage experience a plus. - Bilingual in Spanish. - Excellent analytical and problem-solving skills and the ability to multi-task and meet strict deadlines. - Team player who can collaborate with other departments. - Ability to remain calm and courteous under pressure and navigate tense situations, especially during peak call center hours. Requirements - Proficient in Microsoft Word/Suite, CRM programs-Hummingbird, SSM, Cloud, Swivl Chat, and VOIP phone switchboards. - Remote dedicated quiet workspace free of distraction. - Excellent verbal and written communication skills with attention to detail, accuracy, and grammar. - Typing at least 35 words per minute. - Strong ability to overcome objections, de-escalate negative responses, and be genuinely empathetic while in conversation. - This position requires extensive computer and phone experience while multitasking within several software platforms including chat. - Weekends and evenings are required. - Meet goals for selling rentals in the storage industry. - Self-motivated to work remotely and as part of a team. - Experience in the storage industry a plus. - Bilingual in English and Spanish. Benefits - Competitive Salary - Paid Time Off - Medical, Dental, Vision Insurance - Flexible Spending Account - 401k with generous company match