• Lead software implementation for mid-size EDI integration projects within the B2B Gateway platform • Serve as the primary point of contact for customers during implementation, managing the full project lifecycle from intake through go-live with greater autonomy • Manage a portfolio of 20–30 concurrent projects and clients with minimal supervision, completing a minimum of 5 projects per month • Coordinate activities across customers, trading partners, and internal teams — including the mapper team — to ensure timely delivery • Facilitate EDI and integration testing, including troubleshooting mapping changes through our in-house project management system • Configure solutions to meet nuanced business requirements and validate functionality for Tier 2 and Tier 3 customers • Conduct phone calls and facilitate weekly or bi-weekly customer status meetings • Proactively identify and resolve implementation issues; escalate only when necessary • Act as a liaison between internal teams and external stakeholders to ensure timely project completion • Prioritize tasks effectively to meet customer expectations and aggressive timelines • Provide proactive status updates and maintain accurate project data in our project management tools • Assist in mentoring Level I specialists and contribute to process improvements based on hands-on experience • Flex into the support queue during low-volume implementation periods to support the broader team

Role Description The Program Specialist, EMR Implementations is responsible for the end-to-end delivery of new electronic medical record (EMR) integrations and EMR upgrades for Foundation Medicine customers. This role owns planning, execution, and go live readiness for new integrations, partnering closely with customers and internal sales and technical teams to ensure integrations and their associated upgrades are delivered on time, on scope, and aligned with clinical and operational requirements. This role is implementation focused and transfers customers to Customer Success following successful go live. - Own end-to-end project management for new EMR integrations, from kickoff through go live - Develop and maintain detailed project plans, timelines, and milestones for assigned implementations - Coordinate cross functional execution with Sales, Engineering, Product, and Customer Success teams - Manage client communication throughout the implementation lifecycle, including status updates, risk tracking, and issue resolution - Ensure integration configurations meet customer requirements, technical standards (HL7, compendium management), and regulatory considerations - Identify project risks and dependencies early and drive mitigation plans - Facilitate customer enablement and training related to new EMR functionality prior to go live - Co-lead go live readiness activities and confirm successful transition to post-implementation support - Partner with Customer Success teams to conduct post-implementation reviews to capture lessons learned and improvement opportunities Qualifications - Bachelor’s degree or equivalent experience - 2–3 years of experience in project management or implementation roles - Familiarity with major healthcare EMRs (e.g., Epic, Cerner, OncoEMR) - Experience coordinating technical or health care data integrations - Strong organizational, communication, and stakeholder-management skills - Understanding of HIPAA and importance of privacy of patient data - Commitment to FMI values: Integrity, Courage, and Passion Requirements - The expected salary range for this position based on the primary location of Remote is $85,360 - $106,700 per year. - A discretionary annual bonus may be available based on individual and Company performance. - This position also qualifies for Foundation Medicine's benefits. Company Description Foundation Medicine, Inc. (FMI) is a global, patient-focused precision medicine company delivering high-quality, transformative diagnostic solutions in cancer and other diseases. Foundation Medicine is proud to be an Equal Opportunity and Affirmative Action employer and considers all qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Further, qualified applicants will not be discriminated against on the basis of disability or protected veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

• Own the customer implementation journey: Manage end-to-end implementation projects for small to mid-sized accounts, building and maintaining project plans, tracking milestones, and ensuring deliverables are completed on time, escalating complexity as needed. • Communicate across multiple stakeholders: Partner primarily with firm administrators and key users to align priorities, clarify responsibilities, and maintain momentum throughout the implementation. • Facilitate structured onboarding: Lead kickoff meetings, configuration sessions, and training sessions using established frameworks and playbooks, adapting delivery to customer needs. • Provide professional guidance: Guide customers on Karbon best practices for workflow setup and day-to-day usage, helping firms establish efficient and repeatable processes. • Coach through change management: Help customers prepare their teams for new processes, reinforce adoption, and address common questions or resistance during implementation. • Ensure data integrity: Support customers in importing contacts and work items, leveraging Excel and other tools to ensure accuracy and completeness. • Identify and mitigate risks: Monitor project progress and flag potential delays or adoption challenges early, escalating risks to senior team members when appropriate. • Collaborate internally: Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer handoffs and capture valuable feedback. • Deliver measurable value: Help customers achieve early wins and milestones that demonstrate value and set the foundation for long-term success with Karbon. • Use AI in day-to-day implementation work, including ChatGPT licenses and AI-driven workflow automations, to support project planning, customer communications, and process optimization.

Role Description As an Implementation Specialist, you will lead customers through onboarding, data migration, implementation, and training for small to mid-sized firms. You’ll act as a trusted partner during the implementation phase, supporting customers as they adopt Karbon and ensuring they achieve rapid time-to-value and long-term success on the Karbon platform. - Own the customer implementation journey: Manage end-to-end implementation projects for small to mid-sized accounts, building and maintaining project plans, tracking milestones, and ensuring deliverables are completed on time, escalating complexity as needed. - Communicate across multiple stakeholders: Partner primarily with firm administrators and key users to align priorities, clarify responsibilities, and maintain momentum throughout the implementation. - Facilitate structured onboarding: Lead kickoff meetings, configuration sessions, and training sessions using established frameworks and playbooks, adapting delivery to customer needs. - Provide professional guidance: Guide customers on Karbon best practices for workflow setup and day-to-day usage, helping firms establish efficient and repeatable processes. - Coach through change management: Help customers prepare their teams for new processes, reinforce adoption, and address common questions or resistance during implementation. - Ensure data integrity: Support customers in importing contacts and work items, leveraging Excel and other tools to ensure accuracy and completeness. - Identify and mitigate risks: Monitor project progress and flag potential delays or adoption challenges early, escalating risks to senior team members when appropriate. - Collaborate internally: Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer handoffs and capture valuable feedback. - Deliver measurable value: Help customers achieve early wins and milestones that demonstrate value and set the foundation for long-term success with Karbon. - Use AI in day-to-day implementation work, including ChatGPT licenses and AI-driven workflow automations, to support project planning, customer communications, and process optimization. Qualifications - You have 2-4+ years of experience in B2B SaaS Implementations. - You have experience with end-to-end technical implementations. - You are comfortable managing multiple customer projects simultaneously with clear priorities and organization. - You enjoy customer-facing work and are confident in facilitating meetings and training sessions with administrators and end users. - You have strong communication and presentation skills and can translate technical concepts into clear, actionable guidance. - You are consultative and curious, open to feedback, and eager to grow your implementation and advisory skills. - You have strong attention to detail and pride yourself on accuracy and follow-through. - You enjoy working with data and systems, ensuring integrity throughout migrations and configuration. - You are adaptable and resilient, thriving in environments where processes and priorities continue to evolve. Requirements - Bonus points if you have experience in the accounting or tax industry. - Previous experience with workflow, accounting, or project management software. - Background in software onboarding or enterprise implementations. - Knowledge of change management frameworks. - Experience in a startup or high-growth SaaS environment. - Deep knowledge and hands-on experience using Karbon. Benefits - Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines. - 4 weeks annual leave plus 5 extra "Karbon Days" off a year. - Flexible working environment. - Work with (and learn from) an experienced, high-performing team. - Be part of a fast-growing company that firmly believes in promoting high performers from within. - A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback. - Generous parental leave.