Role Description The Corporate IT Support Specialist delivers high-quality technical support and operational excellence for Restaurant Support Center (RSC) Team Members, Executive Leadership, remote employees, and field-based users. This role is responsible for providing responsive end-user support, maintaining technology standards, managing IT assets, and ensuring a reliable and professional support experience across the organization. This position is ideal for a highly motivated, self-directed individual who takes ownership of problems, thrives in a fast-paced environment, and continuously develops new technical and operational skills. The successful candidate demonstrates professionalism, sound judgment, strong follow-through, and the ability to independently manage day-to-day support responsibilities with minimal supervision. The ideal candidate is resourceful, dependable, and motivated to continuously improve both technical knowledge and support processes. Essential Functions of the Job - Provide technical support to RSC Team Members, remote users, and field personnel across Windows PCs, Macs, mobile devices, Teams Rooms, printers/copiers, and related technologies. - Independently diagnose, troubleshoot, and resolve technical issues while maintaining a high level of professionalism and customer service. - Take ownership of issues through completion and proactively identify recurring problems or opportunities for operational improvement. (60%) - Configure, image, deploy, and reimage laptops and Macs to support onboarding, refreshes, and asset lifecycle management. - Maintain IT equipment inventory and storage organization. - Coordinate ordering, shipping, receiving, and tracking of IT assets. - Follow up with locations and users to ensure timely return of equipment and assist with asset recovery processes. - Ensure compliance with asset lifecycle and inventory management standards. (15%) - Support additional IT initiatives, operational projects, after-hours support activities, and other related duties as assigned. (10%) Qualifications - High school diploma or GED required - 2+ years of experience in an IT support, desktop support, or corporate technology support role preferred - Experience supporting Windows and macOS environments preferred - ITIL Foundations certification preferred - Experience with Microsoft Intune preferred - Experience with endpoint/system configuration management preferred - Experience with IT asset management processes preferred - Experience with ServiceNow or similar ITSM platforms preferred - Experience supporting Executive/VIP users preferred - Basic networking and Wi-Fi troubleshooting experience preferred - Familiarity with endpoint security tools and cybersecurity best practices preferred - Experience supporting AV and conference room technologies preferred Requirements - Strong technical knowledge of laptops, desktops, Macs, tablets, mobile devices, and peripheral hardware - Excellent customer service and end-user support skills - Strong troubleshooting and problem-solving capabilities - Ability to prioritize workload and manage multiple support requests effectively - Strong organizational skills and attention to detail - Professional presence and communication skills appropriate for supporting Executive Leadership and corporate users - Ability to work collaboratively within a team environment - Strong analytical thinking and decision-making skills - Demonstrated ability to quickly learn new technologies, processes, and support models with limited direction - Strong planning, coordination, and follow-up capabilities - Customer-first mindset with a strong focus on user experience - High level of accountability, ownership, and professionalism - Adaptability and ability to perform effectively in a fast-paced environment - Commitment to continuous improvement and operational excellence Systems Experience - Windows PC Support - macOS Support - Active Directory - Microsoft Azure / Entra ID - ServiceNow - Microsoft Teams - Microsoft Exchange / Outlook - Microsoft Office Suite - BeyondTrust - Microsoft Intune - Wi-Fi and basic networking technologies - Endpoint security and device management platforms Other - Ability to lift and transport IT equipment up to 40 lbs. - Ability to work onsite at the Restaurant Support Center as required - Occasional after-hours, project-based, or emergency support may be required - Ability to travel occasionally for support or project initiatives if needed Compensation Range $59,300.00 - $77,150.00 Red Robin is an Equal Opportunity & E-Verify Employer