• Manage all employee devices (Mac and Windows) across the organization • Oversee device lifecycle (procurement, provisioning, maintenance, decommissioning) in partnership with our PEO provider • Administer and optimize our existing MDM solution provided through our PEO • Provide hands-on IT support and troubleshooting across the organization • Ensure consistent device standards, security configurations, and compliance across all endpoints • Monitor IT vendor and software spend, track billing for IT services, and identify opportunities for cost savings and optimization • Own system access across all tools and platforms • Design and maintain onboarding and offboarding processes for IT and system access • Ensure least-privilege access and proper role-based permissions • Monitor and manage access to API keys, credentials, and sensitive integrations, including auditing usage and enforcing secure practices • Lead company-wide cybersecurity initiatives and training programs • Implement and manage security tools (e.g., endpoint protection, MFA, SSO) • Identify risks and proactively strengthen our security posture • Establish safeguards and governance around the company’s use of AI tools and platforms to ensure secure, responsible, and compliant usage • Partner with teams to evaluate emerging AI workflows, tools, and automations for security, privacy, and operational risk • Own and administer our Google Workspace environment (user management, security settings, configurations) • Evaluate, implement, and manage additional IT systems and tools as we scale • Own vendor relationships for IT-related services (including our PEO for device/MDM) • Ensure systems are scalable, reliable, and cost-effective • Establish and maintain data backup and recovery processes • Develop and test disaster recovery and business continuity plans • Build and maintain IT policies, standards, and procedures from scratch • Ensure alignment with security best practices and any relevant compliance requirements • Create clear documentation for systems, processes, and internal use

• Responsible for the end-to-end administration of the IT infrastructure (servers, clients, network, cloud) • Support and further development of our Apple-centric environment (macOS, iOS), including Mobile Device Management (e.g., Jamf) • Management and optimization of our cloud-based collaboration tools (Google Workspace) • Management and coordination of external IT service providers and software vendors • Act as the interface between IT and business departments — translating requirements into solutions • Strategic hardware and software procurement, including budget planning • Promote digital skills across the company through training and consulting • Proactive advisory on new tools, AI applications, and modern ways of working

Role Description Bei uns kannst du als Fachinformatiker prinzipiell in gleich 4 Bereichen bei uns beruflich voll durchstarten: Softwareentwicklung, Technik, Support oder IT-Administration. Dabei ist bei uns nicht alles einfach nur Schwarz und Weiß: Auch eine Kombination aus mehreren Bereichen ist möglich! - Programmierung oder Installation von unserer Software - Technische Anfragen von Kollegen beantworten - Als Admin: Anfragen der Kunden beantworten und Kollegen unterstützen Wir suchen deutschlandweit tatkräftige Unterstützung. Unsere Kolleginnen und Kollegen in der Technik arbeiten meist kombiniert von Zuhause aus dem Home Office oder einem unserer Büros oder vor Ort bei Kunden, was eine gewisse Reisebereitschaft voraussetzt. Im Support oder der Entwicklung ist eine Anstellung zu 100% im Home Office möglich, allerdings findet die Einarbeitung im Support teilweise in unserem Büro in Jena statt. Einer Teilzeitanstellung steht grundsätzlich nichts im Wege, ideal wäre jedoch, wenn du wöchentlich mindestens 30h deiner Zeit mit uns verbringst. Qualifications - Abgeschlossene Ausbildung als Fachinformatiker:in - Hands-on-Mentalität und Enthusiasmus für praktische Lösungen - Selbstständige Arbeitsweise und Engagement bei Projekten - Teamplayer-Qualitäten und Fähigkeit, Herausforderungen selbstständig zu bewältigen - Interesse an KI-Tools (ChatGPT, Claude, Gemini) und erste Erfahrungen mit agentischer KI - Deutschkenntnisse mindestens auf C1-Niveau Benefits - Startup-Atmosphäre mit Obst und Getränken - Relax-Raum - Kostenlose Nutzung mehrerer Fitness-Studios & Saunas - Kurse im Büro (z.B. Yoga, Rücken-, Faszientraining) - Flexible Arbeitszeiten und Home Office - Eng zusammenhaltendes Team mit Kooperations-Atmosphäre - Team Events wie Beachvolleyball, Grillfeste, Kochabende oder Paddeltouren - Flache Hierarchien - Job Crafting - Flexibler Urlaub, der nie verfällt - Weiterentwicklung - Betriebliche Altersvorsorge - Fitness und Yoga Application Process Lade deine aussagekräftige Bewerbung inklusive Anschreiben, Lebenslauf und der relevanten Zeugnisse (Schul-, Ausbildungs-, Uni- und Arbeitszeugnisse) ganz einfach online auf unserer Homepage hoch. Vergiss bitte nicht, auch deinen möglichen Starttermin und deine Gehaltsvorstellung mit anzugeben. Bei Fragen wende dich an unsere Personalabteilung. Juliane und Sabrina stehen dir gerne bei Rückfragen zur Verfügung. Du erreichst sie unter jobs@zollsoft.de .

Role Description We are seeking a strategic and operationally minded Senior IT Manager to own and evolve daily operations of Caylent’s internal IT function. The right candidate is a self-motivated leader who thrives on autonomously seeking out operational gaps, effectively coordinates business initiatives across cross-functional teams, demonstrates strong organizational capabilities, and has a deep appreciation for documentation and process maturity. - Oversee and plan large-scale IT initiatives. - Manage the team's project portfolio. - Serve as the final escalation authority for complex IT challenges. - Assist the Director of IT with guiding the department under a clear vision. - Progress business initiatives, audit systems and policies, mentor IT staff toward leadership growth. - Ensure proper stakeholder voices are heard in key decisions. - Partner closely with Security, Accounting, and senior leadership to align processes. - Drive cost-reduction opportunities and proactively seek collaborative opportunities. Qualifications - Demonstrated ability to align complex, cross-functional IT work to achieve strategic organizational outcomes. - Exceptional communication skills, with the ability to facilitate open dialogue across teams and leadership. - Proven track record of mentoring and coaching IT professionals. - Strong critical thinking and decision-making capabilities. - Excellent project and time management skills. - Ability to integrate diverse perspectives and drive alignment across teams. Requirements - Ability to leverage AI tools to augment and automate routine IT workflows. - Extensive experience with ITSM platforms, including end-to-end configuration and auditing. - Proven expertise in overseeing MDM and EDR solutions. - Deep expertise in Identity and Access Management (IAM). - Intimate experience with Google Workspace administration. - Mastery of IT systems onboarding and offboarding procedures. - Demonstrated ability to audit, revise, and formulate IT SOPs. Preferred Qualifications - 5+ years of IT operations experience; at least 2 years in a management or team leadership capacity. - Experience with administration of Google Workspace, Slack Grid, Jira, Okta/Rippling SSO, Jamf Pro + Protect, SentinelOne, and Notion/Confluence. - Ability to leverage AI agents, DevOps tooling, automation, and scripting. - Strong working experience with automation (iPaaS or scripting). - Some light cloud infra experience (AWS) is a plus. - Experience working in or alongside an IT Managed Service Provider environment. - Experience with security compliance frameworks like SOC2 Type II or ISO 27001. - Firmly established knowledge of InfoSec best practices and IT security governance. - Excellent track record with end-to-end leadership of IT infrastructure rollouts. - Ability to prioritize and follow through on tasks in a rapidly changing environment. - Team player with a service mentality who thrives in fast-paced environments. - Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience. Benefits - Pay in USD - 100% remote work - Generous holidays and flexible PTO - Competitive phantom equity - Paid for exams and certifications - Peer bonus awards - State of the art laptop and tools - Equipment & Office Stipend - Individual professional development plan - Annual stipend for Learning and Development - Work with an amazing worldwide team and in an incredible corporate culture