• Serve as the technical resource contact for the DI sales team in the pre-sale development of opportunity scope, costing, and application while meeting client design intent. • Remain involved with project post-sale as a system technical resource as part of the project management team. • Assigned to DI turn-key, equipment-only and one-off specialty project assignments. • Focus on accurate and effective Project Development Engineering support resulting in well-defined and awarded projects.

• Lead a multi-functional team through the development of new products from concept, manufacturing implementation, and commercial launch. • Has responsibility for execution of the project plan and driving decisions to deliver the project on time, within budget, and within scope. • Responsible for oversight of the product and tooling design, which includes leading ideation sessions, conducting competitive analysis, documenting design requirements, DFMEA, and leading design reviews to ultimately gain team alignment. • Coordinate the Technical Development Plan that outlines all the details necessary for the Product Line Manager to respond to an RFQ or create a Business Case, including all cost inputs, capital equipment costs, and evaluation of the technologies required for the development and manufacturing. • Lead technical communication with both internal and external stakeholders. • Responsible for reporting deviations on time, cost, and deliverable project components to senior management as project progresses. • Responsible for adherence to Amcor, industry, and/or regulatory procedures as well as Management of Change, Stage Gate, and ISO processes. • Work closely with Quality personnel to establish critical to quality metrics and to ensure process capability is validated for those metrics.

Role Description We are looking for a Forward Deployed Engineer (FDE) to work directly with customers to design, implement, and operationalize technical solutions that solve high-impact business and security challenges. This role combines software engineering, systems integration, customer engagement, and solution architecture. As an FDE, you will operate at the intersection of engineering, product, and customer success. You will work closely with enterprise customers to understand their environments, deploy and customize solutions, integrate with complex infrastructures, and help shape product direction based on real-world feedback. This is a highly cross-functional role ideal for engineers who enjoy solving ambiguous problems, working directly with customers, and delivering measurable outcomes in fast-moving environments. Key Responsibilities - Customer-Facing Engineering - Partner directly with customers to understand technical requirements, workflows, and operational objectives. - Design and implement tailored technical solutions in customer environments. - Lead deployments, integrations, proof-of-concepts, and production rollouts. - Troubleshoot complex technical issues across infrastructure, networking, identity, APIs, and cloud platforms. - Translate customer challenges into scalable technical solutions. - Solution Development & Integration - Build scripts, automation, integrations, and lightweight applications to extend platform capabilities. - Develop APIs, connectors, and workflow automations. - Integrate with enterprise systems such as IAM, SIEM, endpoint management, cloud providers, and DevOps tooling. - Contribute reusable deployment patterns, templates, and tooling. - Cross-Functional Collaboration - Work closely with Product, Engineering, Sales Engineering, Customer Success, and Support teams. - Provide product feedback based on customer needs and field experience. - Influence roadmap priorities through direct customer insights. - Document implementation best practices and operational runbooks. - Technical Leadership - Serve as a trusted technical advisor to customers. - Lead technical workshops, architecture reviews, and onboarding sessions. - Mentor customers and internal teams on deployment best practices. - Drive operational excellence and long-term customer success. Qualifications - Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent practical experience. - 3+ years of experience in software engineering, solutions engineering, systems engineering, DevOps, or related technical roles. - Strong experience with APIs, scripting, and automation. - Experience with cloud platforms such as AWS, Azure, or Google Cloud. - Strong understanding of networking, authentication, and enterprise infrastructure. - Experience troubleshooting distributed systems and production environments. - Ability to communicate technical concepts clearly to both technical and non-technical stakeholders. - Strong problem-solving skills and ability to work independently in ambiguous environments. - Willingness to travel occasionally to customer sites if required. Preferred Qualifications - Experience working in customer-facing technical roles. - Experience with cybersecurity, zero trust, identity, or access management platforms. - Familiarity with Kubernetes, Docker, Terraform, or infrastructure-as-code. - Experience with Python, Go, JavaScript, or similar programming languages. - Knowledge of enterprise security architectures and compliance frameworks. - Experience working in fast-paced startup or high-growth environments. Technical Skills - Preferred experience in several of the following areas: - REST APIs and API integrations - Python, Bash, Go, or JavaScript - Linux administration - Networking protocols and troubleshooting - SSO, SAML, OAuth, OpenID Connect - Cloud infrastructure and automation - CI/CD pipelines - Kubernetes and container orchestration - Infrastructure-as-Code tools - Logging, monitoring, and observability platforms - Security and identity platforms Compensation 180K - 215K Company Description AppGate is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. In furtherance of AppGate's policy regarding affirmative action and equal employment opportunity, AppGate has developed a written affirmative action program. This program is available for review upon request by any applicant or employee during normal business hours by contacting the company's EEO Coordinator.

• Deliver technical support of Cisco Enterprise Collaboration System, in addition provide subject matter expertise on system integrations • Mentor and assist in the management, testing, implementation, and deployment of new and existing technologies as it pertains to Cisco Collaboration products and similar technologies, whether you are migrating from an on-boarding phase or managing an active production in a Managed Service Customer environment • Engage with the MSC Management team whenever possible to influence the quality and manageability of Technology Sector • Ensure that technical documentation is made available and maintained to effectively troubleshoot customer issues • Enhance or innovate more effective tools, automations, and processes that will assist the engineering community to more effectively solve customer problems in a shorter time period