• Support team members with project coordination, application review, and documentation management. • Communicate effectively with internal teams, clients, contractors, customers, and community partners. • Review energy models, energy scores, and technical project documents for accuracy and completeness. • Track, analyze, and report program data to support rebate metrics and workflow management. • Apply data‑driven insights to improve operational efficiency and project outcomes. • Maintain accurate project records and ensure compliance with CLEAResult and client systems. • Learn and apply requirements across multiple statewide energy rebate programs. • Identify, escalate, and help address project or performance issues in collaboration with leadership. • Provide system support and troubleshooting for trade allies and customers, including complex cases. • Participate in and support team and client meetings, including preparation, updates, and follow‑up.

• Support pharmacy benefit management, specific to pharmacy benefits • Troubleshoot and resolve request related to pharmacy benefit setup • Research and analyze reported inquiries and issues by interpreting requests, documentations, and communications from internal and external partners • Manage multiple tasks through a ticketing system and additional responsibilities • Analyze and troubleshoot claim issues using available tools and data • Use excel daily to analyze and validate complex data sets • Conduct claims analysis • Review benefit/formulary setup and testing (new and year over year)

• You monitor roadside assistance cases in real time to ensure high service standards and fast response times across markets • You manage escalations efficiently, coordinating solutions with internal teams and external partners • You analyze partner performance and service quality to maintain global operational standards • You identify service gaps and drive process improvements to enhance the customer experience during roadside incidents • You collaborate cross-functionally with internal departments and global stakeholders to optimize operational workflows • You support the After Claims Customer Service team with case follow-ups and operational insights

• Provide guidance to teammates across the retail insurance organization, and to 3rd party vendors • Manage projects geared toward meeting operational goals • Add efficiency and drive excellence in client service and agency operations