• Responsible for applying extensive expertise and in-depth knowledge of the regulatory affairs, quality systems and marketing authorization process for small and large pharma and life science companies to develop actionable business solutions. • Direct the preparation of submissions and other documentation as required for global clearance/approval of in vitro diagnostics • Design strategic approaches to regulatory approvals, clearances, and post-market requirements to reflect the optimal business solutions for clients • Review and direct the development of analytical and clinical protocols, technical reports and other company documents for use in regulatory submissions and in response to queries from regulatory agencies • Identify and collaborate with external thought-leaders and technical experts required to support research and development • Manage, motivate, and develop staff to ensure a scalable model within the Regulatory practice as a whole

• Deliver client support on regulatory filing requests by nurturing cross-departmental collaboration with analysts, consultants, and product development teams to enhance client experience. • Educate clients on the features of the MyRIACompliance software and their included services to help clients optimize value. • Respond efficiently to client inquiries and maintain exceptional client satisfaction. • Review and interpret data received from various sources, identifying any discrepancies in data received. • Provide one-on-one assistance to clients through phone and email interaction as well as scheduled calendar meetings. • Ability to proactively manage a book of cases, multi-task, triage incoming requests, in a fast-paced environment efficiently with ethical integrity. • Manage regulatory support case details in our Salesforce case tracking system. • Respond to client questions, update clients on project status, and troubleshoot issues in a timely manner. • Collaborate daily with other internal departments such as Client Support, Product, Development, and Compliance teams to our clients’ needs, both immediate and long-term. • Provide client feedback and internal recommendations to product team for software enhancement. • Serve as a partner to the Analyst team to manage regulatory filings through its lifecycle. • Collaborate with senior management to support strategic planning and decision making on compliance related issues.

• Serve as the accessibility authority, guiding and overseeing the work of 508 analysts, testers, and accessibility resources across the team. • Assign, review, and validate accessibility testing tasks to ensure consistent application of Section 508 and WCAG standards. • Conduct comprehensive accessibility evaluations of websites, applications, documents, and multimedia content. • Perform manual testing using assistive technologies such as JAWS, NVDA, VoiceOver, TalkBack, ZoomText, and keyboard‑only navigation. • Execute automated testing using tools such as Axe, WAVE, ANDI, ARC Toolkit, and Siteimprove. • Develop, update, and validate VPATs/ACRs and ensure accuracy across team deliverables. • Lead remediation planning by providing detailed, actionable guidance to developers, UX designers, content authors, and product teams. • Review procurement packages for accessibility requirements and ensure vendor deliverables meet compliance standards. • Create and maintain accessibility policies, standards, checklists, and governance frameworks. • Deliver accessibility training, workshops, and coaching sessions for technical and non‑technical staff. • Support user testing with people with disabilities to validate real‑world accessibility. • Track and report accessibility metrics, findings, and compliance status to leadership.

Role Description The Compliance Investigator will report to the Fraud Investigations Manager in the Compliance and Risk Management Department. This role is responsible for performing a variety of duties to assist Inspira Financial Trust in investigating, resolving, and preventing fraudulent activity. - Investigate reports of potential fraudulent transactions and other suspicious activity. - Update and maintain investigation logs. - Prepare and report incident summaries to applicable stakeholders. - Respond to various incident-related questions. - Act as a strategic partner to various departments across the business. - Provide guidance regarding product design and gaps that may represent potential fraud risk. - Recommend anti-fraud security tools and process workflows. - Assist in the intake, triage, assignment, and tracking of potential incidents and suspicious activity reported to the Fraud Management Team. - Perform a complete and accurate investigation of reported incidents including account history and transaction review. - Initiate mitigation and containment actions, providing reports to stakeholders, and offering recommendations for remediation. - Collaborate with the Fraud Investigations Manager to conduct fraud risk analysis on a periodic basis. - Identify gaps/areas that could be targeted by threat actors. - Document all investigative activities and prepare written reports of findings and recommendations. - Maintain records, databases, logs, and other needed documentation related to fraudulent activity. - Promote a culture of fraud awareness, prevention-first mentality, and personal accountability across all levels of the enterprise. - Other duties as assigned. Qualifications - 3-5 years of experience in financial industry and/or fraud investigations and prevention. - Bachelor’s Degree in Business, Finance, or related field. - Working knowledge of fraud-related laws, regulations, and industry standards (e.g., Reg E, GLBA, card network rules, internal policies). - Ability to conduct structured fraud investigations using established procedures and investigative methodologies. - Experience reviewing transactions, account activity, and supporting documentation to identify suspicious or fraudulent behavior. - Skill in analyzing complex fact patterns and synthesizing findings into clear conclusions. - Ability to distinguish between fraud, errors, disputes, and policy violations. - Proficiency in identifying indicators of identity theft, account takeover, payment fraud, and related schemes. - Prior work experience in a fraud role within the financial services industry. - Proactive, analytical, and able to solve problems and propose resolutions. - Operate efficiently with a high degree of accuracy. - Proficiency with Microsoft products including Teams, Excel, Word (including mail merge), and Outlook. - Excellent verbal and written communication skills. - Proven ability to prioritize, multi-task, and complete tasks within specified timelines. - Detail-oriented, organized, and dependable. - Willingness and ability to quickly learn and understand processes and regulatory requirements of the firm’s various lines of business. - Excellent analytical and critical thinking skills. - High ethical standards. - Team player, ability to work well with different personalities. Requirements - Infrequent travel – ability to provide personal transportation from time to time. - Occasionally lifts up to 25 pounds. - Prolonged periods of sitting at a desk and working on a computer.