• Responsible for applying extensive expertise and in-depth knowledge of the regulatory affairs, quality systems and marketing authorization process for small and large pharma and life science companies to develop actionable business solutions. • Direct the preparation of submissions and other documentation as required for global clearance/approval of in vitro diagnostics • Design strategic approaches to regulatory approvals, clearances, and post-market requirements to reflect the optimal business solutions for clients • Review and direct the development of analytical and clinical protocols, technical reports and other company documents for use in regulatory submissions and in response to queries from regulatory agencies • Identify and collaborate with external thought-leaders and technical experts required to support research and development • Manage, motivate, and develop staff to ensure a scalable model within the Regulatory practice as a whole

• Deliver client support on regulatory filing requests by nurturing cross-departmental collaboration with analysts, consultants, and product development teams to enhance client experience. • Educate clients on the features of the MyRIACompliance software and their included services to help clients optimize value. • Respond efficiently to client inquiries and maintain exceptional client satisfaction. • Review and interpret data received from various sources, identifying any discrepancies in data received. • Provide one-on-one assistance to clients through phone and email interaction as well as scheduled calendar meetings. • Ability to proactively manage a book of cases, multi-task, triage incoming requests, in a fast-paced environment efficiently with ethical integrity. • Manage regulatory support case details in our Salesforce case tracking system. • Respond to client questions, update clients on project status, and troubleshoot issues in a timely manner. • Collaborate daily with other internal departments such as Client Support, Product, Development, and Compliance teams to our clients’ needs, both immediate and long-term. • Provide client feedback and internal recommendations to product team for software enhancement. • Serve as a partner to the Analyst team to manage regulatory filings through its lifecycle. • Collaborate with senior management to support strategic planning and decision making on compliance related issues.

• Serve as the accessibility authority, guiding and overseeing the work of 508 analysts, testers, and accessibility resources across the team. • Assign, review, and validate accessibility testing tasks to ensure consistent application of Section 508 and WCAG standards. • Conduct comprehensive accessibility evaluations of websites, applications, documents, and multimedia content. • Perform manual testing using assistive technologies such as JAWS, NVDA, VoiceOver, TalkBack, ZoomText, and keyboard‑only navigation. • Execute automated testing using tools such as Axe, WAVE, ANDI, ARC Toolkit, and Siteimprove. • Develop, update, and validate VPATs/ACRs and ensure accuracy across team deliverables. • Lead remediation planning by providing detailed, actionable guidance to developers, UX designers, content authors, and product teams. • Review procurement packages for accessibility requirements and ensure vendor deliverables meet compliance standards. • Create and maintain accessibility policies, standards, checklists, and governance frameworks. • Deliver accessibility training, workshops, and coaching sessions for technical and non‑technical staff. • Support user testing with people with disabilities to validate real‑world accessibility. • Track and report accessibility metrics, findings, and compliance status to leadership.

Role Description At Sabio Group, we're building the next generation of AI-powered customer experience for some of the world's most demanding enterprise brands. We deliver significant volumes of agentic AI, LLM and conversational solutions into regulated industries — which means governance and compliance aren't a back-office function for us, they're a competitive advantage and a customer expectation. We're hiring an AI Compliance & Governance Specialist to join our Internal AI Team and add capacity to our existing governance and compliance function. You'll play a key part in evolving that posture — across the solutions we ship to customers, the policies and procedures we run internally, and the way we evidence trust to regulators and clients. This is a hands-on role for someone who is genuinely curious about AI, comfortable using AI tooling to amplify their own output, and thoughtful about how to govern it responsibly. It's a fun, fast-paced environment with a high-growth business area behind it — and a strong remit to shape how AI is built and deployed across the Sabio group. Key Responsibilities - Customer Solution Assurance - Review and assure the AI solutions we deliver to customers against EU AI Act obligations, ISO 42001 controls, customer-specific regulatory requirements and Sabio's internal standards. - Partner with delivery teams during discovery, design and deployment to ensure bias, hallucination, prompt-injection, misuse and other AI-specific risks are identified and mitigated by design — not patched in later. - Support pre-sales and customer conversations on compliance posture, certifications and responsible AI commitments. - Policy, Procedure & Strategy - Draft, maintain and evolve internal AI policies, procedures, standards and control frameworks. - Contribute to the strategic direction of Sabio's AI governance programme — including roadmap to ISO 42001 certification and ongoing alignment with EU AI Act, ISO 27001 and SOC 2 Type II. - Translate regulatory change (EU AI Act guidance, national implementations, sector-specific rules) into practical, actionable internal guidance. - Audit & Assurance - Audit Sabio's AI deployment and support methodologies against internal standards and external frameworks. - Support external audits from customers, certification bodies and regulators — preparing evidence, running walkthroughs and remediating findings. - Build and report on AI governance KPIs that give leadership and customers a clear, honest view of compliance posture. - Responsible AI in Practice - Operationalise responsible AI principles — fairness, transparency, accountability, robustness, human oversight — across solution lifecycles. - Work with engineering and AI teams on practical mitigations for bias, hallucination, jailbreak resistance, data leakage and acceptable-use boundaries. - Help define and evolve our approach to evaluation, red-teaming and ongoing monitoring of deployed AI systems. - Enablement & Communication - Run working sessions, training and clinics that lift AI governance literacy across engineering, delivery, sales and operations. - Bring people together across geographies and disciplines to land decisions and unblock initiatives. - Produce high-quality written content — policies, briefings, customer-facing assurance materials, internal comms. - Working with AI - Use AI tooling (Microsoft Copilot, Microsoft Cowork and others) as a core part of how you deliver — drafting, analysing, summarising, reviewing — to materially amplify your output. Qualifications - Demonstrable experience in AI compliance, AI governance or AI risk — either as a dedicated focus or as a major component of a broader compliance, legal, infosec, cyber or engineering role that you've since pivoted toward AI. - Strong working knowledge of the EU AI Act and a clear understanding of how risk classification, obligations and timelines apply to real-world AI systems. - Familiarity with ISO/IEC 42001, ISO/IEC 27001 and SOC 2 Type II — what they require, how they interlock, and how to evidence compliance in practice. - A genuine grasp of the core principles of modern AI: LLMs, prompt engineering, context engineering, retrieval-augmented generation, and agentic frameworks — enough to challenge engineers credibly and apply governance to what's actually being built, not a generic abstraction of it. - Hands-on experience using AI tooling as part of your day job — using AI co-work / copilots to draft, review, analyse and accelerate your own output. - Awareness of bias, hallucination, prompt-injection, data leakage and misuse risks in deployed AI systems, with practical experience helping to mitigate them. - Excellent written and verbal communication — able to draft a board-grade policy, run a workshop, brief a customer auditor and write a sharp internal memo. - Ability to run meetings, bring groups together and drive outcomes across geographically dispersed teams and different business functions. - Comfort with high-pace, multi-stakeholder environments — motivated, flexible, and able to build effective working relationships across cultures and time zones. - A passion for raising the bar in others — coaching, enabling and growing AI governance literacy across the organisation. Requirements - Working proficiency in Spanish alongside English. - Familiarity with Microsoft Copilot, Microsoft Cowork and the broader Microsoft AI ecosystem. - Hands-on familiarity with AI offerings from Anthropic, OpenAI, Google and conversational AI platforms such as Cognigy, and a practical sense of how their governance characteristics differ. - Prior career stage in legal, information security, cyber security, audit or software engineering — now focused on AI governance and compliance. - Experience supporting customer-facing audits or regulator engagement in a B2B / enterprise context. - Exposure to AI evaluation, red-teaming or model assurance practices. - Experience working in or with contact centre, customer experience or other regulated enterprise domains. Benefits - Remote/Flexible work - Discovery Medical Aid - Connectivity Allowance - 15 days paid holiday a year (this includes three Sabio days) - Momentum EAP The Small Print Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.