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Regulatory Operations Representative

ComplianceComplianceFull TimeRemoteJuniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

55 days ago

Salary

$50K - $55K / year

Seniority

Junior

Bachelor Degree0.3 yrs expEnglishPythonSalesforceSQL

Job Description

Regulatory Operations Representative

COMPLY

• Deliver client support on regulatory filing requests by nurturing cross-departmental collaboration with analysts, consultants, and product development teams to enhance client experience. • Educate clients on the features of the MyRIACompliance software and their included services to help clients optimize value. • Respond efficiently to client inquiries and maintain exceptional client satisfaction. • Review and interpret data received from various sources, identifying any discrepancies in data received. • Provide one-on-one assistance to clients through phone and email interaction as well as scheduled calendar meetings. • Ability to proactively manage a book of cases, multi-task, triage incoming requests, in a fast-paced environment efficiently with ethical integrity. • Manage regulatory support case details in our Salesforce case tracking system. • Respond to client questions, update clients on project status, and troubleshoot issues in a timely manner. • Collaborate daily with other internal departments such as Client Support, Product, Development, and Compliance teams to our clients’ needs, both immediate and long-term. • Provide client feedback and internal recommendations to product team for software enhancement. • Serve as a partner to the Analyst team to manage regulatory filings through its lifecycle. • Collaborate with senior management to support strategic planning and decision making on compliance related issues.

Job Requirements

  • Bachelor’s Degree with 0-3 years of work experience.
  • Major in Accounting, Finance, Business or Economics is a plus (but not required.)
  • Excellent written and verbal communication skills with the ability to listen, articulate, ask questions, and advocate on behalf of our clients.
  • Ability to accurately analyze and interpret data.
  • Exceptional organizational and time management skills.
  • Superior case management, troubleshooting, resolution, and analysis skills.
  • Ability to perform complex tasks and prioritize multiple projects.
  • Previous experience in a high-volume call environment and/or client support role is a plus!
  • Experience with Salesforce.com (or other CRM systems), SaaS technology, MS Office, Python, and SQL software support is a plus!

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