Your role at DynatraceAs the Director of Software Development and Delivery for the Customer Experience (CX) Systems Portfolio, you will be accountable for defining and executing the enterprise-wide strategy, architecture, and delivery of Dynatrace’s post-sale technology ecosystem. This is a highly visible leadership role responsible for enabling scale, innovation, and operational excellence across Customer Support, Customer Success, and Professional Services. You will lead the transformation and modernization of our CX technology landscape—driving stability within Salesforce Service Cloud while spearheading the end-to-end implementation and optimization of Certinia PSA and Certinia Customer Success Cloud. Your mandate is to build a forward-looking, AI-enabled platform strategy that accelerates the post-sale lifecycle and supports Dynatrace’s continued hypergrowth. You will operate as both a strategic leader and execution driver, influencing senior stakeholders, shaping investment priorities, and ensuring delivery excellence across a complex, global environment. This role reports to the Senior Director, GTM Software Development & Operations. - Own the vision and strategy for the CX systems portfolio, defining a multi-year roadmap that aligns technology investments with business outcomes across Customer Support, Customer Success, and Professional Services. - Lead end-to-end delivery at scale, overseeing major platform transformations, global implementations, and continuous optimization initiatives across Salesforce (Service Cloud & Experience Cloud), Certinia PSA, and Customer Success platforms (e.g., Totango, Gainsight). - Partner at the executive level with CX Operations, and senior leaders across Support, Services, and Customer Success to shape priorities, influence decisions, and translate strategy into measurable outcomes. - Drive operational excellence and platform reliability, ensuring a stable, scalable, and high-performing ecosystem that supports business growth and customer outcomes. - Modernize the technology landscape by reducing technical debt, improving data governance, automating workflows, and enhancing system interoperability across the tech stack. - Establish best-in-class delivery practices, embedding Agile, DevOps, and CI/CD capabilities (e.g., Copado) to improve predictability, speed, and quality of delivery. - Build and lead a high-performing global organization, including engineering, architecture, QA, and administration teams—focused on accountability, scalability, and continuous development. - Develop leadership bench strength, mentoring managers and senior technical leaders while fostering a culture of ownership, innovation, and continuous improvement. - Oversee strategic vendor and partner relationships, ensuring alignment to architectural standards, delivery excellence, and business outcomes. - Provide architectural leadership across Salesforce and integrated systems, including data models, API strategy, and enterprise integrations (e.g., Dell Boomi). - Lead AI-driven innovation, identifying and scaling use cases leveraging Generative AI and Agentic AI to improve customer support accuracy, automate workflows, and enable proactive customer engagement.Ensure compliance and data integrity across the ecosystem, adhering to global standards such as GDPR and SOX. - Act as a trusted advisor to senior leadership, providing clear visibility into performance, risks, and long-term transformation strategies. What will help you succeedRequired Qualifications - 10+ years of progressive experience in software development, enterprise systems, or SaaS platforms, with 7+ years in leadership roles managing global technical organizations. - Deep domain expertise in Customer Experience (CX) systems, including Salesforce Service Cloud, Experience Cloud, and Certinia solutions. - Proven track record of defining and executing large-scale technology strategy and transformation programs in high-growth SaaS environments. - Experience building and leading scaled, global, high-performing engineering and delivery organizations, with a focus on outcomes and accountability. - Strong experience partnering with senior stakeholders and executives, influencing strategy and driving alignment across functions. - Deep knowledge of Salesforce architecture and its integration with enterprise systems, including Certinia (FinancialForce). - Experience with iPaaS solutions (e.g., Dell Boomi) and complex enterprise integrations. - Strong background in DevOps and modern delivery practices, including CI/CD, automated testing, and deployment tooling (e.g., Git, Copado). - Demonstrated success managing and holding external partners and system integrators accountable on complex programs. - Exceptional communication, leadership, and decision-making skills in fast-paced, evolving environments. Preferred Qualifications - Experience in a high-growth or enterprise SaaS company focused on post-sale lifecycle optimization and customer experience transformation. - Proven experience leading or scaling AI-driven initiatives, including Generative AI or Agentic AI within CX domains. - Knowledge of ERP/Finance systems (NetSuite) and professional services revenue workflows. - Relevant Salesforce certifications (e.g., Service Cloud Consultant, Experience Cloud Consultant, System/Application Architect). Why you will love being a Dynatracer - A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. - Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. - A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. - An environment that fosters innovation, enables creative collaboration, and allows you to grow. - A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. - A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. - A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. - Attractive compensation packages and stock purchase options with numerous benefits and advantages. Compensation and RewardsDOE, salary $204K - $255K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location. Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.

Role Description The VHA HEFP Special Engineering Program (SEP) manages nationally prioritized, high-impact capital initiatives, including the Electronic Health Record Modernization, Facility Recapitalization, and Targeted Infrastructure programs. SEP establishes national priorities to ensure consistent, enterprise-wide alignment and execution. Gritter Francona is looking for a SharePoint Programmer to support this potential project. - Experience performing tasks requiring use of IT to advance the organization’s goals by creating websites for programs and projects. - Tasks may include: - Performing web development, computer programming, and database integration. - Supporting data collection, statistical analysis, and visualization of progress towards achieving objectives. - Articulating and assisting the customer with defining and refining product requirements. - Supporting Data and Information Management tasks. - Perform updates to Intranet sites developed and updated in SharePoint, including: - Lists, libraries, forms, and workflows. - Posting documents, creating new sections of the website, assisting with refreshing the site, and developing graphics. - Develop SharePoint sites. - Develop user interfaces for application of tools on SharePoint sites. - Develop workflows for use on SharePoint sites. - Integrate SharePoint BI analytic tools. Qualifications - Bachelor of Science in computer science, web development or related field degree. - At least 3 years of experience. - MS365 Certified Fundamentals REQUIRED. - MS certified: Power Platform Developer Associate HIGHLY PREFERRED. - Web development languages (e.g., C++) HIGHLY PREFERRED. Benefits - Health Care Plan (Medical, Dental & Vision). - Retirement Plan (401k, IRA). - Life Insurance (Basic, Voluntary & AD&D). - Paid Time Off (Vacation, Sick & Public Holidays). - Short Term & Long Term Disability. - Training & Development.

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Role Description This role is part of a long-term strategic initiative within a global healthcare environment focused on the evolution and unification of enterprise data platforms. The objective is to consolidate multiple existing data platforms into a single, scalable ecosystem that serves as a backbone for multiple products and teams across the organisation. As a Senior Java Developer, you will play a key role in designing, building, and evolving backend services that support data exchange and platform integration across multiple teams. You will work in a high-autonomy environment where you are expected to independently drive technical solutions while collaborating with multiple stakeholders across engineering, data, and product teams. - Design, develop and maintain backend services and components using Java - Contribute to the evolution and unification of enterprise data platform ecosystems - Support the migration and transition of existing components into the target platform - Analyse existing applications, integrations, dependencies and data flows - Collaborate with multiple technical teams across a large organisational structure - Write clean, maintainable and well-tested code - Participate in technical refinement, estimation and solution design discussion - Troubleshoot, debug and resolve backend issues in distributed systems - Create and maintain clear technical documentation - Communicate progress, risks and blockers proactively Qualifications - Solid professional experience in Java backend development - Strong experience building and maintaining backend services and APIs - Good understanding of object-oriented programming, clean code, and software design principles - Experience with Spring / Spring Boot or similar Java backend frameworks - Experience working with relational databases and SQL - Experience with Git and standard development workflows - Ability to work autonomously and drive complex technical tasks independently - Comfortable working in large, complex organisations with multiple teams and dependencies - Professional working proficiency in English Requirements - Nice to have: Experience with data platforms, data integration or data-heavy environments - Nice to have: Experience with microservices architectures - Nice to have: Experience with cloud platforms (AWS, Azure or GCP) Benefits - People-first culture focused on collaboration and technical excellence - 100% remote work, based in Spain, with occasional optional meetups - Long-term engagement in a stable, strategic healthcare project - Continuous learning with training and development opportunities - Exposure to complex, large-scale data platforms and enterprise architecture challenges - Strong engineering culture with high autonomy and ownership Company Description Nuvolar Works is an equal-opportunity employer. We welcome and encourage applications from all backgrounds. We do not discriminate based on age, sex, gender, gender identity or expression, sexual orientation, family or marital status, disability, national origin, race, ethnicity, religion, or any other protected characteristic. Candidates with disabilities are encouraged to apply, and we are committed to providing an inclusive and accessible recruitment process. If you require any adjustments during the hiring process, please let us know.