• Own day-to-day administration of Salesforce, including object configuration, custom fields and layouts, validation rules, flows, process builder automations, and permission sets. • Maintain CRM data integrity: design and enforce data quality standards, run audit processes, and own resolution of data issues. • Manage user access, profiles, roles, and security settings across the Revenue org. • Partner with the Revenue Systems Engineer (Elijah) on technical architecture decisions, providing structured Salesforce knowledge and a peer review layer for builds and automations. • Serve as the first point of escalation for Salesforce issues across the Revenue team, triaging and resolving before escalating to engineering. • Stay current on Salesforce releases and proactively identify features or improvements that benefit the team. • Manages team use of AI tools and products and exhibits a deep understanding and interest in AI-powered tools. • Own platform administration for our CS platform (Vitally) and other core Revenue tools (e.g., Clay), including configuration, integrations, user management, and ongoing optimization. • Manage tool integrations and data syncs (e.g., Salesforce <> Vitally, Salesforce <> Slack), troubleshooting sync issues and partnering with engineering on more complex integration work. • Conduct regular feature audits to ensure the team is utilizing tools to their full potential and flagging cost-saving or consolidation opportunities. • Own onboarding and training for administered tools, including new hire onboarding and refresher training as needed. • Develop a deep understanding of Sales, Client Services, and Partnerships workflows to ensure platform configurations reflect real business processes, not just technical defaults. • Translate stakeholder needs into actionable Salesforce and tool configurations, serving as the bridge between the business side and the technical side of the team. • Proactively identify process gaps and pain points across the Revenue org and propose solutions before they become escalations. • Build and maintain Salesforce reports and dashboards that give Revenue leadership visibility into pipeline health, account status, and team performance. • Support commission tracking and goal reporting as needed.

• Own day-to-day administration of Salesforce, including object configuration, custom fields and layouts, validation rules, flows, process builder automations, and permission sets. • Maintain CRM data integrity: design and enforce data quality standards, run audit processes, and own resolution of data issues. • Manage user access, profiles, roles, and security settings across the Revenue org. • Partner with the Revenue Systems Engineer on technical architecture decisions, providing structured Salesforce knowledge and a peer review layer for builds and automations. • Serve as the first point of escalation for Salesforce issues across the Revenue team, triaging and resolving before escalating to engineering. • Stay current on Salesforce releases and proactively identify features or improvements that benefit the team. • Own platform administration for the CS platform (Vitally) and other core Revenue tools (e.g., Clay), including configuration, integrations, user management, and ongoing optimization.

Role Description The Chief Revenue Officer (CRO) reports directly to the Chief Executive Officer and serves as a critical member of the executive leadership team. The CRO will be responsible for leading and aligning all revenue-generating functions, including: - Sales - Channel partnerships - Marketing - Business development - Account management - Customer success This executive will design and execute a scalable go-to-market strategy focused on: - Accelerating recurring revenue growth - Expanding market share - Strengthening strategic partnerships - Improving customer retention and expansion Qualifications - 10+ years of progressive leadership experience in sales, revenue operations, marketing, or business development - Bachelor’s degree in business, Marketing, Technology, or related field preferred - Proven track record of scaling recurring revenue businesses within MSP, MSSP, cloud, infrastructure, SaaS, or IT services organizations - Experience leading direct sales, channel sales, and demand generation teams - Strong understanding of managed services, cybersecurity, cloud infrastructure, and enterprise technology solutions - Demonstrated success building scalable go-to-market organizations and predictable revenue engines - Data-driven mindset with expertise in KPI management, forecasting, and sales analytics - Hands-on leadership style with strong coaching and team development capabilities - Experience working in private equity-backed organizations preferred - Strong executive communication, negotiation, and relationship management skills - Experience with CRM and sales enablement platforms such as Salesforce Requirements - Strong strategic and operational leadership capabilities - A builder mentality with experience scaling teams and infrastructure - Ability to drive accountability while maintaining a collaborative culture - Executive presence and credibility with customers, partners, and investors - Passion for customer success and operational excellence - High energy, urgency, and adaptability within fast-growth environments - Experience integrating acquisitions and aligning multiple revenue channels Company Description CloudFirst is a leading managed cloud, cybersecurity, and infrastructure services provider focused on helping midsize enterprises modernize operations, improve resiliency, and accelerate business growth. The company delivers secure, scalable, and compliant IT solutions that allow organizations to focus on innovation while CloudFirst manages mission-critical infrastructure, cybersecurity, and operational performance. With deep expertise across cloud infrastructure, managed services, cybersecurity, disaster recovery, and compliance, CloudFirst partners with clients across industries including: - Manufacturing - Healthcare - Financial services - Legal - Transportation - Hospitality - Utilities - Construction - Government CloudFirst’s mission is to protect and optimize customer operations, data, and business continuity. The company is committed to delivering exceptional customer experiences through responsive engineering support, operational excellence, and strategic technology partnerships.

• Collecting, analyzing, and interpreting data to drive revenue strategy decisions • Creating and maintaining revenue-related dashboards and reports • Identifying trends and insights to inform strategic plans and performance improvements • Mapping out and optimizing revenue processes across marketing, sales, and customer success • Implementing process improvements to increase efficiency and reduce manual tasks • Overseeing the implementation and management of CRM systems, marketing automation tools and other revenue operations technologies • Conducting regular audits and maintenance of revenue-related systems and tools • Working closely with marketing, sales, and customer success teams to ensure alignment and shared strategies • Defining and tracking key performance indicators (KPIs) for revenue operations • Assisting in the development of revenue forecasts and financial models • Supporting the creation of strategic plans and budgets • Monitoring revenue performance against targets and making necessary adjustments