• Manage relationships with clients directly onsite and remotely • Install or maintain desktops, servers and network environment • Responsible for a team of Tier 1 and 2 level technicians • Participate in weekly tech meetings to discuss the latest technologies • Help in the development of processes to improve efficiency and effectiveness of services • Grow your skill-set in a friendly and professional work environment

• You should spend 80% of your time shipping a lot of back-end code, owning, building, and releasing a lot of new features and feature updates. Do this quickly, with high quality, and by the due date of an aggressive product roadmap (e.g., 90% + released on time). • Ensure code meets Applause’s high engineering standards, and that it still works with 10x more usage. • Working closely with the product team, you will lead out and own the design and architecture of new features/sub-systems on a per-project basis. • You will take ownership of the development side of a release from start to finish. This includes presenting and proposing multiple solutions for a given problem, determining the optimal solution based on requirements and constraints, delegating tasks to other developers on the project, assisting other developers during feature development, and building out and delivering on your own code tasks.

• Build and refine early-stage AI systems and frameworks that enhance user experiences and deliver measurable improvements in performance and relevance. • Help direction for AI innovation at Mural by working closely with cross-functional teams to define priorities and long-term strategy. • Translate complex, open-ended problems into structured engineering approaches grounded in data analysis, experimentation, and machine learning principles. • Champion technical excellence and mentorship, fostering best practices in AI development and nurturing a culture of inclusivity, curiosity, and collaboration. • Shape the future of the team through thoughtful hiring, process improvements, and initiatives that attract and develop exceptional AI talent.

• Write, debug, and maintain high-quality code that meets project requirements • Work closely with other developers, designers, and product managers to understand requirements and deliver solutions • Participate in unit testing, integration testing, and debugging of applications to ensure performance and scalability • Create and maintain technical documentation for codebases, APIs, and development processes • Continuously enhance technical skills and stay updated with emerging technologies and industry best practices • Contribute to peer code reviews to ensure code quality and adherence to standards.