Role Description We are seeking a Sr. DevOps Engineer to join our infrastructure team supporting critical systems at USCIS, where you’ll tackle complex technical challenges and build automated solutions that matter. As a Sr. DevOps Engineer you will mentor fellow engineers, architect scalable infrastructure solutions, and work alongside a collaborative DevOps team supporting 14 development teams. This is an opportunity for a self-motivated engineer who thrives in fast-paced environments and wants to make a meaningful impact on systems that serve thousands of federal workers. - Responding to infrastructure support requests; Triaging and investigating complexities - Supporting our ecosystem by performing tasks such as: - Ubuntu hardening - Terraform provisioning - Automation via AAP (Ansible Automation Platform) - Making updates to address vulnerabilities - Communicating with peers on issues, following/managing multiple MS Teams threads - Participating in daily and weekly agile ceremonies including standups, backlog grooming, and retrospectives - Supporting our ecosystem by performing tasks such as: - OS (Windows, Ubuntu, or any other Linux systems) hardening - Deploying infrastructure with Terraform - Provisioning AMIs - Making updates to address vulnerabilities - May need to support monthly patching on weekends (approx. 2 hours, team members will flex time during week) - Possession of strong verbal and written communication skills - Ability to proactively document knowledge - Ability to clearly articulate technical solutions to peers - Ability to work in a high-speed delivery focused environment - Ability to work on a fully remote team and maintain delivery tempo - Ability to adapt and learn new technologies quickly Qualifications - Ability to receive DHS EOD suitability - U.S. Citizenship - Bachelor's degree or equivalent experience - 5+ years of experience - Possession of strong verbal and written communication skills - Ability to work in a high-speed delivery focused environment - Ability to work on a fully remote team and maintain delivery tempo - Ability to learn quickly - Experience in the following is necessary: - CI/CD automated pipelines - AWS and its services (EKS, ECS, RDS, SQS, SES) - IAC Frameworks like Terraform and/or Cloudformation - Experience using and implementing Infrastructure As Code - Containerization best practices - Git or alternative source code repositories Requirements - Experience with monitoring and observability tools including New Relic and Splunk - Kubernetes or other container orchestration platform experience - Knowledge of streaming platforms like Kafka - Database administration experience (PostgreSQL, Oracle, MongoDB) - Familiarity with JIRA and Confluence - Active GitHub profile (feel free to share!) Company Description For over ten years, Highlight has provided Development and Modernization, Secure IT, and Mission Solution services to our federal government customers. Our team knows the technology; we understand how our customers and their stakeholders work; and we know how to implement industry best practices to deliver high-quality, end-to-end solutions that minimize risk and maximize results. Since our inception, Highlight has had an employee-first mindset. Our mission is to provide employees with rewarding and impactful career opportunities. In 2021, Highlight’s founder, Rebecca Andino, implemented an Employee Stock Ownership Plan to embody and expand our culture of transparency, teamwork and rewarding the work of our employees. By becoming an ESOP, our employee-owners share in the success of the company through their ownership stake. We’re an Equal Opportunity Employer (EOE) that empowers our people to fearlessly drive change - regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other characteristics. Our team is dedicated to foster diversity within our teams to promote creativity, innovation, and teamwork to deliver the best solutions for our customers.

• Design and implement multi-regional resilient infrastructure capable of handling millions of concurrent sessions and transactions daily across global data centers • Lead the hybrid cloud migration strategy, integrating bare-metal datacenter resources with cloud services for optimal performance and cost efficiency • Own the on-call rotation and incident response procedures, ensuring rapid resolution of critical system issues and maintaining high availability SLAs • Architect monitoring and alerting systems using industry-standard tools to proactively identify and resolve performance bottlenecks before they impact users • Collaborate with development teams to implement infrastructure-as-code practices and establish deployment pipelines that support continuous integration and delivery • Optimize system performance through capacity planning, load testing, and resource allocation across distributed computing environments • Establish and maintain security protocols and risk assessment procedures for infrastructure components and data protection • Partner with engineering teams to design scalable solutions for high-traffic applications and real-time processing requirements • Drive automation initiatives to reduce manual operational overhead and improve system reliability through scripting and configuration management • Mentor team members on SRE best practices and contribute to the development of infrastructure standards and documentation

• Deliver live online training sessions covering Cloud Computing, DevOps, and Site Reliability Engineering (SRE) concepts. • Cover core topics including: Cloud Computing Platforms - Cloud infrastructure fundamentals - Deployment and management of cloud resources - Hands-on use of: - Amazon Web Services (AWS) - Microsoft Azure - Google Cloud Platform (GCP) DevOps Concepts & Practices - Continuous Integration and Continuous Delivery (CI/CD) - Automation and deployment workflows - Infrastructure monitoring and observability - Containerization and orchestration concepts - DevOps lifecycle and collaboration practices DevOps Tools & Technologies - Jenkins - Git and GitHub workflows - Docker containerization - Kubernetes orchestration - Terraform for Infrastructure as Code (IaC) - Ansible for configuration management - Monitoring tools such as Prometheus and Grafana Infrastructure & Architecture - Infrastructure as Code (IaC) concepts and implementation - Microservices architecture fundamentals - Serverless computing concepts and cloud-native design - Deployment automation and scalability best practices Security & Compliance - Security best practices in cloud environments - Identity and access management concepts - Compliance and governance fundamentals - Monitoring, logging, and incident management • Provide hands-on demonstrations, labs, and guided project support. • Facilitate practical exercises, assignments, and real-world deployment scenarios. • Mentor learners and resolve technical or conceptual queries. • Conduct assessments, evaluations, and feedback sessions. • Maintain session quality metrics and learner engagement standards. • Collaborate with internal teams on curriculum updates and technical content refinement.

• Develop and enhance routines involving: microservices; containers; observability; high availability; continuous integration; continuous delivery; monitoring; continuous deployment. • Develop infrastructure automation routines for cloud and on-premises environments; • Work on the deployment and evolution of Kubernetes environments; • Automate processes using Ansible; • Implement and improve monitoring and observability with Grafana; • Participate in incident resolution and troubleshooting across services and environments; • Ensure stability, availability and performance of environments; • Improve CI/CD pipelines and tools; • Document procedures, workflows and configurations; • Actively contribute to the technological evolution of Korp's platform.