• Own and grow a portfolio of accounts — your primary measure of success is net revenue retention and expansion above 100%. • Build account plans with top customers that focus on mutual-success and customer value, with clear revenue targets and growth milestones for each account. • Hunt relentlessly for expansion opportunities: negotiate multi-year renewals, drive annual price increases, and identify upsell and cross-sell motions. • Develop and execute a rigorous pipeline of annual sales and revenue retention targets, with consistent forecasting accuracy. • Conduct quarterly value-based reviews and discussions with top customers (business reviews, cadence calls), always walking in with an agenda tied to growth, not just relationship maintenance. • Assist leadership in building and maintaining a retention and new revenue forecast. • Handle customer calls and inquiries in a prompt and courteous manner with customer experience and resolution as a focus point. • Work with other customer-impacting departments to ensure our customers have a world class and successful experience with all Mitratech's solutions. • Keep up to date knowledge of the industry, as well as the competitive posture of the company.

• Act as a representative to the customer's organization • Establishes and builds relationships in local, regional, and national markets • Manages and promptly resolves customer concerns • Records, tracks customer interactions in accordance with the corporation's procedures • Verifies product installations and that all paperwork received is accurate and complete • Sells technical products/services, trains on technical specifications and program requirements, and communicates program changes • Develops strategies to drive increased savings acquisition • Works with engineering and program to research and analyze current and future technical specifications and requirements • Prepares sales forecasts • Troubleshoots technical issues, determine a solution in accordance with product and customer specifications, and recommends solutions

Role Description We’re looking for an extremely dedicated individual to join our team as an Amazon Account Strategist. Your job will consist of creating, managing and running Amazon PPC campaigns to optimize sales and increase ROI. You will also be responsible for account management, strategic growth and brand ownership, as well as presenting daily, weekly and monthly analytics reports for every service provided to the client. - Own the client internally and ensure every service provided is aligned with our Partnership goals. - Have a broader approach to the role, not just focusing on PPC, but considering all the services provided to our clients. - Own 100% of client communication, managing clients’ expectations clearly and properly. Client response time is expected to be within 1 hour during mandatory working hours. - Create, launch and manage Amazon PPC ads campaigns to meet clients’ goals. - Closely monitor PPC spending and budget to maximize profitability. - Perform keyword research on new products to be launched, and update existing products to stay on top of trends. - Monitor competitors and Amazon trends to ensure we are offering the best approach to our clients. - Analyze past performance of our brands to ensure we meet expectations, as well as detecting performance issues in advance. - Analyze, interpret, and create action plans for daily, weekly and monthly analytics reporting focusing on Main KPIs aligned with our clients’ goals. - Work in Bulk Sheets to improve optimization, understanding different reports to deploy new growth strategies and reports. - Collaborate with Customer Success Managers, Data Analysts, Brand Managers and PPC Managers, while owning the account strategies and meeting expectations. - Provide top quality services (5/5) to meet high standards in customer satisfaction. Qualifications - 3+ years of hands-on Amazon PPC experience as a Strategist. - Agency experience managing multiple brands simultaneously (mandatory). - Proven success managing medium–large budgets (+50k spent per month). - Deep understanding of Amazon PPC, organic ranking, and listing optimization. - English skills: at least B2/C1 to communicate with clients comfortably. - Excellent written and verbal communication skills (presentations and reports). Requirements This will be a remotely administered FULL TIME [40 hr/week] position with an immediate starting date upon hire. Working hours: 9am - 2pm EST are mandatory, over 3 hours are flexible. You will need to be able to accommodate different schedules and time zones. You will need a quiet workspace with fast internet, a webcam, and a microphone for video calls. This role is compensated on pure experience, and you will receive considerable levels of autonomy and ownership over your projects. Benefits - Competitive salary. - Remote work year-round. - 25 PTOs per year. - 9 National Holidays. - Professional development. - Continuous growth.

• Own monthly revenue targets across micro-drama integrations, branded series, and IP partnerships • Build and manage a strong network of brand and agency relationships from day one • Handle the complete sales cycle: Outreach → Concept Pitch → Script & Integration Brief → Commercial Closure → Production Handover • Drive category narrative-building by educating marketers on the impact of micro-drama storytelling in terms of engagement, recall, and watch-time • Maintain forecast accuracy, CRM discipline, and pipeline hygiene • Focus on renewals and account expansion for long-term partnerships