Empower. Automate. Elevate
Account Manager
Location
United States
Posted
20 days ago
Salary
$67K / year
Seniority
Mid Level
Job Description
Account Manager
Mitratech
• Own and grow a portfolio of accounts — your primary measure of success is net revenue retention and expansion above 100%. • Build account plans with top customers that focus on mutual-success and customer value, with clear revenue targets and growth milestones for each account. • Hunt relentlessly for expansion opportunities: negotiate multi-year renewals, drive annual price increases, and identify upsell and cross-sell motions. • Develop and execute a rigorous pipeline of annual sales and revenue retention targets, with consistent forecasting accuracy. • Conduct quarterly value-based reviews and discussions with top customers (business reviews, cadence calls), always walking in with an agenda tied to growth, not just relationship maintenance. • Assist leadership in building and maintaining a retention and new revenue forecast. • Handle customer calls and inquiries in a prompt and courteous manner with customer experience and resolution as a focus point. • Work with other customer-impacting departments to ensure our customers have a world class and successful experience with all Mitratech's solutions. • Keep up to date knowledge of the industry, as well as the competitive posture of the company.
Job Requirements
- Bachelor's Degree; or equivalent experience
- A minimum of 2-4 years of sales and/or account management experience, with a demonstrated track record of growing accounts and exceeding retention targets.
- Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person.
- Proven ability to identify, develop, and close upsell and cross-sell opportunities within an existing customer base.
- High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills.
- Capable of working independently with minimal supervision and in a team environment.
- Highly effective communication skills that convey professionalism in all written, verbal and in-person meetings.
- Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges.
- Proficiency in all MS Office & Google Office applications.
- Travel up to 10%
Benefits
- Health, Dental & Vision Insurance *
- 401 (k) + Employer Match *
- Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
- STD, LTD & Group Life Insurance
- Paid Parental Leave
- Pet Insurance
- FSA & HSA Options
- Employee Assistance Program
- Remote Work
- Career Advancement & Professional Development Opportunities *
- Employee Recognition
- LinkedIn Learning Platform
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