Lightspeed Commerce, Inc.

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Hardware Quality Engineer

Location

Canada

Posted

1 day ago

Salary

C$80K - C$110K / year

Seniority

Mid Level

Job Description

Hardware Quality Engineer

Lightspeed Commerce, Inc.

Role Description We are looking for a Hardware Quality Engineer to own and build the quality system across Lightspeed’s hardware ecosystem - payment terminals/readers, printers, networking, tablets and POS accessories - ensuring devices meet high performance standards, failures are contained early, and technical issues are resolved permanently across the portfolio. What you’ll be responsible for: - Define and maintain overall quality strategy which includes a consistent testing framework, quality gates, and acceptance criteria across the hardware portfolio. - Lead structured investigations into hardware failures, perform root cause analysis, identify containment plans and ensure they are executed. - Define and maintain the supplier performance monitoring, inspection plans for inbound inventory. - Support returns triage and disposition decisions. - Publish recurring quality dashboards and narratives for stakeholders and leadership. - Contribute as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role. Qualifications - 7+ years in hardware quality, supplier quality, reliability engineering, or manufacturing quality for devices/peripherals/accessories. - Hands-on experience building test plans, validation protocols, sampling plans, and launch quality gates. - Familiarity troubleshooting hardware in the field (networking basics, peripherals, device OS behavior/logs) to isolate likely failure modes and support root cause investigations. - Proven track record with root cause, CAPA/8D, and supplier management (scorecards, audits, escalation). - Strong analytical skills with the ability to mine data from RMAs, support tickets, and operational systems to identify trends. - Experience partnering cross-functionally with Product, Hardware Ops, Support, and Sales teams. Requirements - Extreme ownership: the ability to work autonomously, takes initiative and assumes responsibility when “grey” areas are present. - Data-driven decision making (trend analysis, defect data, supplier performance). - Excellent communicator: translates technical issues into business impact, keeps stakeholders aligned through proactive documentation. - Bias for measurable outcomes. - High bar for quality: champions a premium standard while staying pragmatic on timelines and tradeoffs. - Strength to challenge the status quo. - Fluency in English as a working language is required for this position. Benefits - Lots of autonomy, flexible work culture and the option of fully remote work. - Genuine career opportunities in a company that’s creating new jobs every day. - Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback. - Work in a team big enough for growth but lean enough to make a real impact. - Development of very high traffic products, used at the global scale. - Opportunities to learn and expand your skill set. - Become a valued part of the diverse and inclusive Lightspeed family. - Lightspeed equity scheme (we are all owners). - Flexible paid time off policy. - Extended Healthcare benefits. - Health and wellness benefit of $500 per year. - Paid leave and assistance for new parents. - Mental health online platform and counseling & coaching services. - Volunteer day.

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