Role Description The Senior Manager of Software Asset Management & IT Software Storefront is responsible for the day-to-day leadership and operation of the organization’s software lifecycle and enterprise software storefront. This role ensures compliant, cost-effective, and customer-friendly access to software by overseeing software intake, licensing, fulfillment, optimization, and retirement. The Senior Manager partners closely with Security, Endpoint Engineering, Procurement, Finance, and Application Owners to operationalize software governance, reduce risk and cost, and improve the end-user experience through a streamlined software storefront. (Note: this role is available for remote work from most US locations) Key Responsibilities - Software Asset Management (SAM) - Lead operational execution of the Software Asset Management program, including licensing compliance, entitlement management, and lifecycle governance in accordance with ISO 19770. - Manage software inventory accuracy, implement and maintain an Effective License Position (ELP), and usage analysis using enterprise SAM tools (e.g., Flexera). - Support software renewals, true-ups, audits, and compliance activities in partnership with Procurement, Finance, and Security. - Track and report software compliance risks, remediation efforts, and cost-optimization opportunities. - Partner with Configuration Management / ITSM teams to ensure the CMDB accurately reflects asset lifecycle events, without owning day-to-day CMDB administration. - Drive reduction of obsolete, unused, or unsupported software through defined lifecycle standards. - Maintain documentation and evidence to support audit readiness and internal controls. - Enterprise Software Storefront / IT Store Operations - Own the operational management of the enterprise software storefront (IT Store / App Portal). - Define and maintain storefront offerings, approval models, and fulfillment workflows. - Ensure storefront offerings align with approved software standards and lifecycle status, security and risk requirements, and endpoint deployment capabilities. - Partner with Endpoint / EUC teams to ensure software offered in the store is deployable, supportable, and automated where possible. - Continuously improve storefront efficiency by increasing auto-approval, reducing fulfillment time, and improving transparency for customers. - Use store analytics and feedback to identify gaps, opportunities, and improvement actions. - People & Program Management - Manage and develop staff responsible for SAM operations, storefront administration, reporting, and analytics. - Assign work, prioritize initiatives, and monitor performance against defined goals and service expectations. - Ensure team alignment with departmental objectives, policies, and operational standards. - Support hiring, onboarding, training, and skill development for assigned staff. - Cross-Functional Collaboration - Work closely with Security on software risk posture, policy enforcement, and vulnerable software remediation. - Work closely with Endpoint / Workplace Services on packaging, deployment, and tooling readiness. - Work closely with Procurement & Finance on purchasing, renewals, cost centers, and chargeback/showback data. - Work closely with Application Owners to validate business need and ownership. - Serve as the primary operational point of contact for software lifecycle and storefront questions. - Reporting & Continuous Improvement - Develop and maintain metrics related to license compliance and audit readiness, software spend optimization and avoidance, storefront fulfillment time and adoption, and obsolete software reduction. - Provide regular status updates to management and business partners. - Identify and implement improvements based on industry best practices and internal performance data. Qualifications - Bachelor’s degree in Information Technology, Business, or a related field (or equivalent experience). - Significant experience in Software Asset Management, IT operations, or software lifecycle management. - Experience managing people and/or MSPs. - Working knowledge of software licensing models and vendor compliance requirements. - Experience with SAM and ITSM tooling (e.g., Flexera, ServiceNow, Intune). Preferred Qualifications - Experience supporting healthcare regulatory compliance, including working knowledge of HIPAA, ePHI protections, and healthcare IT control environments. - Demonstrated ability to define and enforce asset-related CMDB data standards, such as required attributes, ownership models, lifecycle states, and data quality expectations. Core Competencies - Software Asset Management (SAM) - Software Licensing & Compliance - Enterprise Software Storefront Operations - Customer Experience Improvement - Operational Governance - Cross-Team Collaboration - Data & Metrics-Driven Decision Making - People Leadership Technical Capabilities - People Management (Expert): Interacting, communicating, building relationships and developing employees. - Operations Planning (Expert): Anticipates resource needs to meet objectives and implements appropriate processes. - Business Results (Expert): Ability to achieve business results while focusing on quality, customer satisfaction, and stewardship. - Compliance (Expert): Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally. - Leadership (Expert): Formulates a vision while motivating & guiding employees promoting engagement. - Quality Management (Expert): Developing a systematic process of checking to see whether a process or service is meeting specific requirements. Core Accountabilities - Organizational Impact: Establishes key tactical and operational plans of a sub-function or multiple departments that has longer-term effect on results of the sub-function. - Problem Solving/ Complexity of work: Integrate knowledge and in-depth analysis from several areas to resolve complex problems that are both technical and operational. - Breadth of Knowledge: Applies comprehensive knowledge of professional/technical area and broad management knowledge of other professional areas to carry out objectives. - Team Interaction: Leads multiple departments with a function. Core Capabilities - Supporting Colleagues: Develops Self and Others, Builds and Maintains Relationships, Communicates Effectively. - Delivering Excellent Services: Serves Others with Compassion, Solves Complex Problems, Offers Meaningful Advice and Support. - Ensuring High Quality: Performs Excellent Work, Ensures Continuous Improvement, Fulfills Safety and Regulatory Requirements. - Managing Resources Effectively: Demonstrates Accountability, Stewards Organizational Resources, Makes Data Driven Decisions. - Fostering Innovation: Generates New Ideas, Applies Technology, Adapts to Change. Position Qualifications - Relevant Work Experience: 7 years - Education: Bachelor's (Required) Benefits This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth. Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.