Role Description - Manage inbound and outbound collection calls with delinquent clients - Conduct payment outreach and follow-ups across 100 accounts - Assist with loan restructures and payment arrangements - Respond to email inquiries via shared payment support inbox - Perform account research and update internal systems - Support fast-paced collections workflows to maintain service levels Qualifications - Bilingual Spanish/English (required) - Prior collections, call center, or customer service experience preferred - Comfortable handling high-volume outreach (20–30 interactions/day) - Strong communication and problem-solving skills - Ability to learn systems quickly and operate in a fast-paced environment Requirements - Bilingual Spanish/English (required – client-facing collections work) - Collections or high-volume call experience (inbound + outbound) - Comfort managing 20–30+ daily interactions in a fast-paced environment - Strong communication skills (phone + email) with ability to handle delinquent clients professionally - Ability to quickly learn systems and perform basic account research/payment tracking Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500.

Role Description With general direction and working within established guidelines and limits of approval, the Collections Specialist performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts. - Contacts customers via phone, fax, email or standard letter to bring accounts to a current status. - Completes system assigned tasks within the designated timeframes. - Reconciles and applies customer payments posted on account. - Monitors the status of delinquent accounts, via the collector dashboard, ensuring high priority tasks are completed. - Researches customer inquiries related to billing concerns and misapplied payments, escalating complex matters through appropriate channels. - Understands issues and problem accounts impacting the portfolio and communicates systemic or recurring items to avoid further delinquency. - Processes payments from delinquent customers and negotiates payment arrangements and/or settlements when necessary. - Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables. - Accurately and concisely documents actions taken on assigned accounts with the system application. - Responds timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership. - Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority. - Performs other job-related duties as assigned or apparent. Qualifications - High School diploma or GED. - A thorough knowledge and understanding of collections transactions and processes. Requirements - 2 years of collections or relevant experience required. Benefits - Comprehensive medical benefits coverage, dental plans and vision coverage. - Health care and dependent care spending accounts. - Short- and long-term disability. - Life insurance and accidental death & dismemberment insurance. - Employee and Family Assistance Program (EAP). - Employee discount programs. - 401(k) plan with a generous company match. - Employee Stock Purchase Plan (ESPP). - Paid Time Off (PTO).

• Provide leadership and oversight for all billing submission, invoicing, collections, and accounts receivable activities, ensuring accuracy, timeliness, and compliance with internal controls. • Oversee ancillary fee tracking, validation, and submission for invoicing, ensuring all billable revenue is captured and collected. • Monitor accounts receivable performance, aging, and DSO targets; partner with Finance on issue resolution and escalation as needed. • Ensure consistent application of billing and collections policies and procedures across products, clients, and acquired businesses. • Maintain a strong working knowledge of the retirement TPA market, including revenue models, fee structures, fee repositories, ancillary fees, and common billing practices. • Partner with Finance and Operations to support accurate revenue generation, prevent revenue leakage, and address billing-related risks. • Support repricing, fee changes, and client-specific billing updates by ensuring operational readiness and accurate execution. • Lead and develop managers who oversee teams responsible for billing, invoicing, and collections processing. • Drive consistency in team performance, training, quality control, and workload management across locations. • Foster a culture of accountability, collaboration, and continuous improvement aligned with organizational values. • Identify inefficiencies, control gaps, and risk areas within billing and collections processes; lead initiatives to improve accuracy, scalability, and client experience. • Ensure workflows and procedures are documented, maintained, and supported by appropriate quality control measures. • Partner with Finance and Audit teams to support external audits and compliance requirements. • Serve as a primary operational contact for billing and collections matters with Operations, Service, Sales, and Finance teams. • Support the integration of billing, invoicing, and collections processes for newly acquired businesses.

Role Description The Accounts Receivables (AR) Team Lead assists with daily operations of the accounts receivable team, ensuring accurate and timely processing of claims, including denials and the maximization of cash flow. This role is responsible for optimizing AR processes and supporting the organization’s financial health through effective management of outstanding receivables. - Monitor aging reports and follow up on past-due accounts to improve cash flow. - Coordinate with billing team to ensure insurance claims are accurate and sent timely. - Assist with training of new AR representatives. - Develop and implement strategies to increase revenue. - Analyze AR metrics, DSO (days sales outstanding), and other KPIs. - Support internal and external audits by providing requested documentation and explanations. - Audit weekly team member accounts for accuracy and training opportunities within team. - Recommend and implement process improvements to enhance efficiency and accuracy in AR operations. - Ensure compliance with company policies, accounting standards, and relevant regulations. - Research resolution for LCD/NCD and payer policy denials. - Identify root causes and recommend corrective action. - Handles other duties and projects assigned. Qualifications - Bachelor's degree, preferred in business administration, healthcare or related field preferred. - 3–5 years of experience in accounts receivable, with at least 1–2 years in a team lead role preferred. - Strong knowledge of ICD-10-CM, CPT, HCPCS, Medicare, Medicaid, Managed Care preferred. - Strong knowledge of AR processes and billing systems preferred. - Preferred experience with GE Centricity. - Preferred experience in Oncology billing. - Proficiency with Microsoft Office, especially Excel preferred. - Excellent analytical, organizational, and communication skills. - Ability to manage multiple priorities in a fast-paced environment. - Customer service mindset and problem-solving skills. - Ability to resolve customer issues calmly and professionally with diplomacy and tact. - Ability to work independently with minimal supervision. - Experience in Accounts Receivables (IPA’s and Medi-Cal). - Familiarity with credit analysis and risk assessment. Requirements - Takes the lead in effectively applying and teaching new processes and skills in order to accomplish a wide variety of assignments. - Comprehensive knowledge in technical or specialty area. - Ability to apply knowledge beyond own areas of expertise. - Performs the most complex and technically challenging work within area of specialization. - Preempts potential problems and provides effective solutions for team. - Works independently to interpret and apply company procedures to complete work. - Provides guidance to less experienced team members. - May have team leader responsibilities but does not formally supervise. Benefits - Medical, dental and vision coverage. - Paid time off plan. - Health savings account (HSA). - 401k savings plan. - Access to wages before pay day with myFlexPay. - Flexible spending accounts (FSAs). - Short- and long-term disability coverage. - Work-Life resources. - Paid parental leave. - Healthy lifestyle programs.